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CFL78
Chicago, Illinois

Relaxation with excellent service surrounded by stunning ocean views

5.0 of 5 bubblesReviewed 28 Nov 2016
Our family has thoroughly enjoyed our stay at The Westin Lagunamar Ocean Resort. The ocean views and pools are fantastic. The concierge, specifically Karissa, helped us find the perfect activities for our trip. The wait staff at the restaurants were incredibly friendly and helpful and always went above and beyond to meet and exceed our needs, particularly, Jessica and Armondo. Our family had a wonderful and relaxing stay.
Date of stay: August 2016
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WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this review
Responded 2 Dec 2016
Dear Guest:

Thank you so much for posting this nice review, we are glad to know that our staff meet and exceed your needs. Please come back to visit us soon.

Sincerely
The Westin Lagunamar Management Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (7,840)
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Reviewed 27 November 2016

Senior couple and we stayed on 5th floor towards beach. Fantastic view. We had a studio. It had plenty of kitchen and room. We walked to the next light left out front and there is a shopping center with a grocery store upstairs. Good value on everything. There is also a mall across the street. We went to the movie theatre across the street. We ate all our meals at this resort.The specialty nights were great. The outside swim up bar in the evening had brick fired flat breads that were good. The pools were perfect temp. and beach very wide and pretty.

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank 111patty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 3 December 2016

Dear guest:

Thank you for your nice comment. We are delighted to know that you enjoyed our resort and your stay was relaxing. Please come back soon!

Sincerely,
The Westin Lagunamar Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2016 via mobile

The workers are awesome and so friendly. Rooms need a little updating. Joaquin our favorite bartender. Service with a smile. But they all are great. Can't wait to come back. The activities people awesome also.

Date of stay: November 2016
Trip type: Travelled with family
2  Thank 800LoriM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 29 November 2016

Dear Guest:

We would like to say thank you for your comments about our nice and friendly staff and for choosing The Westin Lagunamar. We hope to welcome you near future.

Sincerely,
The Westin Lagunamar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2016 via mobile

Just had another great week at the Westin. This was my third time at the resort and we have loved it every time. The staff is very always great. Joaquin Martinez was our favorite bartender. He was so friendly and helpful. He makes the best cucumber habanero margarita!

Date of stay: November 2016
Trip type: Travelled with family
1  Thank Shayli M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 3 December 2016

Dear Guest:

Thank you so much for coming back for the 3rd time, for your loyalty and comments. We really appreciate our loyal guests and we are always happy to see and welcome familiar faces. We are looking forward to welcome you back soon.

Warm Regards,
The Westin Lagunamar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2016

Villa was beautiful with a stunning view of the beach. All staff was always friendly and very helpful. Very accomodating anytime we needed anything. Located right across the street from upscale mall with lots of good restaurants. We ate at the hotel one night food was good nothing spectacular. Drinks at swim up bar during happy hour were good but be careful about tips. They added the gratuity on the bill, we couldn't read the bill very well because of the glare of the pool and added another generous tip. Overall, we left a $50 tip on a $60 bar bill. Also, be aware of the onsite ATM. This ATM charges $6 in fees while the ATM across the street at the mall charged fees of $3. Gym facilities were nice, beach was fabulous with plenty of chairs and umbrellas available. Hot tubs are not very hot but the pool is heated and very comfortable. The pool slide is really fun and warm water is in that section of the pool as well. The villas have washer and dryers and they include a full bottle of laundry soap as well as dish soap in th kitchen.

Room tip: We stayed on the 6th floor
Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
5  Thank Mark W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 3 December 2016

Dear Guest:

Thank you for your review, we are thrilled to know you enjoyed our facilities and spectacular infinity pools! It will be an honor to welcome you back near future.

Sincerely,
The Westin Lagunamar Management Team

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Reviewed 26 November 2016

We stayed here one night as we couldn't get into our hotel on Isla until the next day. Was pleasantly surprised on how nice and spacious the suites are...kitchen and big tub and washer and dryer! Went to the spa and had an amazing massage...one of the best ever. Would stay here again.

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank lynnpu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 29 November 2016

Dear Guest:

Thank you so much for taking the time to post this review, we really hope you can come back to stay longer to enjoy the facilities and the service.

Regards.
The Westin Lagunamar Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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