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Mark W
Indianapolis, Indiana

Awesome Facility

5.0 of 5 bubblesReviewed 25 Nov 2016
Villa was beautiful with a stunning view of the beach. All staff was always friendly and very helpful. Very accomodating anytime we needed anything. Located right across the street from upscale mall with lots of good restaurants. We ate at the hotel one night food was good nothing spectacular. Drinks at swim up bar during happy hour were good but be careful about tips. They added the gratuity on the bill, we couldn't read the bill very well because of the glare of the pool and added another generous tip. Overall, we left a $50 tip on a $60 bar bill. Also, be aware of the onsite ATM. This ATM charges $6 in fees while the ATM across the street at the mall charged fees of $3. Gym facilities were nice, beach was fabulous with plenty of chairs and umbrellas available. Hot tubs are not very hot but the pool is heated and very comfortable. The pool slide is really fun and warm water is in that section of the pool as well. The villas have washer and dryers and they include a full bottle of laundry soap as well as dish soap in th kitchen.
Date of stay: November 2016
Room Tip: We stayed on the 6th floor
Trip type: Travelled as a couple
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this review
Responded 2 Dec 2016
Dear Guest:

Thank you for your review, we are thrilled to know you enjoyed our facilities and spectacular infinity pools! It will be an honor to welcome you back near future.

Sincerely,
The Westin Lagunamar Management Team

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (7,844)
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Reviewed 26 November 2016

We stayed here one night as we couldn't get into our hotel on Isla until the next day. Was pleasantly surprised on how nice and spacious the suites are...kitchen and big tub and washer and dryer! Went to the spa and had an amazing massage...one of the best ever. Would stay here again.

Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank lynnpu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 29 November 2016

Dear Guest:

Thank you so much for taking the time to post this review, we really hope you can come back to stay longer to enjoy the facilities and the service.

Regards.
The Westin Lagunamar Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2016 via mobile

With young teenagers, our resort vacation has had to change and the Westin Lagunamar in Cancun was the answer - it offered us just the right mix of relaxing together time and a jumping off point for fun!

Our three kids want very different things on vacation, and at the Westin, we were able to make it all work. The enormous infinity pool is unbeatable and the access to the beach and all the organized activities make it easy to have fun at the resort. Then add in the super friendly people who work here and how smoothly they organized our tours outside of the hotel and it's been a top notch, fun-filled family vacation.

The highlight of the trip was the special dinner we had at one of the restaurants on site: Oceano. Chef Pablo cooked a fantastic 3 course dinner featuring the enormous red snapper my 15 year old son and I caught that afternoon on our fishing excursion at aqua world. Fredy let us know we could bring it right to the kitchen as soon as we got back to the hotel, and within 1 hour we were seated in the center table and treated like kings! Definitely the best flash fried fish tacos ever, and very reasonably priced too! Thanks to Raul, Charly, Fredy, and Pablo for making the evening so memorable and to the entire staff for making us feel welcomed.

As much as we love the Westin in St. John, we may have found a new home away from home!

Date of stay: November 2016
Trip type: Travelled with family
1  Thank Tiffany L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 26 November 2016

Dear Guest:

Thank you very much of a fantastic review!!! We are so happy and pleased to know that you and your family had a great time at our property. We like to make our restaurants a memorable experience and we are so thrilled to know you enjoyed them. Our Chef Pablo and our culinary team make sure everything is made fresh and carefully to provide our guests with a nourishing touch. We will share your comments with our staff and we´ll recognize them for the excellent service they provided you. Please come back soon to visit us it was a pleasure serving you.

The Westin Lagunamar Management Team

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Reviewed 24 November 2016

Villas are wonderful! Bell men Oscar and Jose are so helpful. At the pool Freddie,William,Webster and Marco go above and beyond. At theSpa Carlos and Delia are wonderful. Very relaxing and peaceful. We go every year

Room tip: All rooms are great. All rooms seem to have some ocean views
Date of stay: November 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank CindyDavidD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 3 December 2016

Dear Guest:

Thank you for such a nice post about our Spa and our Staff. We assure you we´ll recognize all of them.We hope to welcome you near future.

Best Regards,
The Westin Lagunamar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2016 via mobile

This is a spectacular hotel: the beach and pools are clean, restaurants and bars offer many choices and the staff is exceptional
My personal concierge Angie Silva, gave life to her title, and really made sure I was taken care of.
The room is indeed heavenly with the bed and shower,the balcony has an ocean view. Great for all

Date of stay: November 2016
Trip type: Travelled solo
2  Thank 769sallyr
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 3 December 2016

Dear Guest:

We are thrilled to read that you enjoy the room, the restaurants and facilities; we would to thank you for posting a review about our resort. Looking forward to welcome you near future.

Regards
The Westin Lagunamar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2016

I had my wallet/cellphone stolen from a private wedding reception. I was incredibly disappointed by the way the hotel staff handled my situation. There was no urgency to help me and the communication was poor - not due to a language barrier. Only when I called the Starwood customer service number did the managers of the resort actually reach out to me, but this was almost 1 week after the incident. The theft could have been handled a better way.

Date of stay: November 2016
Trip type: Travelled with friends
3  Thank bsn3212016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 25 November 2016

Dear Guest:

We would like to thank you for taking the time to post this review; we can clearly see that you did not get the Westin Service we are used to give to all our valued guests. At Westin Lagunamar, is priority to exceed our guest´s expectations and to solve any inconvenience as soon as is possible. We would like you to kindly e mail us to: experiences@westinlagunamar.com to follow up on this matter.

Sincerely,
The Westin Lagunamar Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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