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770daver
Fishers, Indiana

Hated to leave!

5.0 of 5 bubblesReviewed 15 May 2014
Just got back from an Amazing week at the Westin Lagunamar Resort. Stayed in room 1466 which is arguably the best room in the whole resort. The staff was unbelievably helpful and very quick to respond to any request. Noticed I was out of coffee packs in the room and ordered more at 6 am and they had it to me in 10 minutes.
The food was very good ranging from standard pub food all the way to filet mignon. The resort is very clean and you will notice staff constantly keeping the resort tidy all day long. I am already planning my next trip as it was fantastic!
Make sure you get a massage and ask for Magaly, she was wonderful!
Date of stay: May 2014
Room Tip: Ask for buildings 1, 9 or 14 as all are ocean front. If you want to avoid a lot of kids then 14...
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this review
Responded 19 May 2014
Dear Guest,
We would like to thank you for your Fantastic review, always make us glad to hear the feedback from you and to know that our efforts to serve and provide you with a refreshing stay, were worth it! We hope to welcome you back near future!
Saludos from paradise,
The Westin Lagunamar Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (7,850)
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4,916 - 4,921 of 7,850 reviews
Reviewed 16 May 2014

all my reviews are based on Family view and considering we have a toddler. having said that here it goes
a) Room - everything you can ask for. One room gives you ocean view because of its location, it has a stove, nice big bathroom with stand up shower and bath tub and private toilet :). the best of this room is that you get washer and dryer!!!. Heaven for us parents :)
you also get plates, cutlery everything that you need to cook!
b) food - great restaurants. However, please be aware that if you buy the buffet and have a toddler under 3 your child eats for free. The reception team does not tell you. that was one of the bad experiences for me. they do offer you a child all you can eat package for 20 US and are clear that you can't cancel; however, they dont tell you they are free under 3. this really upset me as we only found out about it when i went to the buffet that night. so watch for that
c) great location. central to everything and you are across the aquarium and few minutes from downtown cancun
d) beach - nice beach love it
e) If you don't want to cook in your room or buy anything in the restaurants you can easily buy food and store it in the nice big fridge and bbq. there are bbqs in the hotel so you can have your own bb anytime you want

overall i loved the hotel and would go in a heart beat.

Date of stay: April 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jessie E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 20 May 2014

Dear Guest,
Thank you for taking the time to write a review of our resort. It is very important to us that you take home memories that you will never forget. Our perfect location is very convenient to have everything walking distance. Thank you for choosing our resort for your stay. We hope to see you again next year to enjoy another Westin experience.
Saludos from sunny Cancun,
The Westin Lagunamar Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

Truly enjoyed our stay at the Westin Lagunamar! One bedroom suite was exceptional--I felt like I had my own apartment in Cancun. Very welcoming and accommodating staff. Juan Pablo at the Front Desk was extremely knowledgeable and helpful. He is a great representative for your hotel and he made us feel very welcome from the moment we walked in the door. Bellman was also very friendly and helpful. Pool and beach were equally stunning. If you have never tried the Westin Heavenly bed, please know no other hotel bed compares! We will definitely return.

Room tip: One bedroom suite was amazing--stayed in a high floor in building one with a great view of the ocean and Mayan ruins.
Date of stay: May 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 821martinj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 16 May 2014

Dear Guest,
We would like to say thank you for your comments about our nice and friendly staff and for choosing The Westin Lagunamar; we´l recognize Juan Pablo and let him know your comments. We hope to have the chance to welcome you many more times.
Saludos from paradise,
The Westin Lagunamar Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

It was a fantastic experience staying at the Westin Lagunamar. Beautiful property , great service. The small suite was spectacular. Fully equipped , drinking water , internet , the view from the balcony was great, no FULL mirrors-- not a big deal to men ... But that was pretty much the only bad thing about the room. LOCATION LOCATION LOCATION..... Could not be more ideal... Food , shops, beach. Everything u need is right there. Taking the 24 hr bus down the street is great as well. Very safe even at night. Isla mujeres by ferry not too far away was the best trip we made while we were in cancun. If I ever go back to cancun I would probably not stay anywhere Else. Well worth for what you pay. !! See you soon

Date of stay: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ZeniaKiss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 16 May 2014

Dear Guest,
It makes us so happy to receive these kind of comments, thank you so much for choosing Westin Lagunamar. It is very important to us to hear and read opinions of any kind from our valuable guests, thank you for choosing The Westin Lagunamar for your vacation and come back many more times!
Warm regards from sunny Cancun,
The Westin Lagunamar Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

The Westin Lagunamar is an outstanding resort in Cancun. The facilities were second to none, the service was better than could ever be expected, and the location was great (close to LaIsla Mall and many restaurants. I would highly recommend this resort. Pools are warm and great for toddlers, too.

Room tip: There are no bad room locations.
Date of stay: April 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 65JohnV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 16 May 2014

Dear Guest,
Thank you for sharing this review about your recent stay at The Westin Lagunamar, we are proud of our selves by reading that we exceeded your expectations of facilities and people, our associates are always happy to serve you and go beyond the limits to give you a renewing and refreshing stay. We hope to welcome you back very soon!
Warm regards from paradise,
The Westin Lagunamar Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

We stayed at the Westin property during spring break, so I was a bit worried about noise and unruly college students. However, we were plesantly surprised to find it active but quiet and not a rowdy college student in sight! This is a great family resort, but also appropriate for adult couples. The entire property is meticulously maintained and clean. The staff are friendly and unobstrusive, but always eager to assist. The beach is simply sublime and the pools are lovely. Our room was a studio, but large and boasting an ocean view from the balcony that we enjoyed every morning and evening. The tub is huge and the shower even bigger. One of the best features of this resort is the location. With the mall across the street, dining, movies and shopping were easily accessable. We will certainly plan on return to The Westin Laguna Mar.

Room tip: All rooms have great ocean views, but the buildings closer to the beach are quieter.
Date of stay: April 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Julia C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 16 May 2014

Dear Guest,
We would like to thank you for your Fantastic review, always make us glad to hear the feedback from you and to know that our efforts to serve and provide you with a refreshing stay, were worth it! We hope to welcome you many more times!
Saludos from paradise,
The Westin Lagunamar Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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