We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Martin J

Beautiful hotel, exceptional staff

5.0 of 5 bubblesReviewed 14 May 2014
Truly enjoyed our stay at the Westin Lagunamar! One bedroom suite was exceptional--I felt like I had my own apartment in Cancun. Very welcoming and accommodating staff. Juan Pablo at the Front Desk was extremely knowledgeable and helpful. He is a great representative for your hotel and he made us feel very welcome from the moment we walked in the door. Bellman was also very friendly and helpful. Pool and beach were equally stunning. If you have never tried the Westin Heavenly bed, please know no other hotel bed compares! We will definitely return.
Date of stay: May 2014
Room Tip: One bedroom suite was amazing--stayed in a high floor in building one with a great view of the...
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this review
Responded 15 May 2014
Dear Guest,
We would like to say thank you for your comments about our nice and friendly staff and for choosing The Westin Lagunamar; we´l recognize Juan Pablo and let him know your comments. We hope to have the chance to welcome you many more times.
Saludos from paradise,
The Westin Lagunamar Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
  • Hotels.com
  • travelup.com
    $273
  • Booking.com
0.6 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free parking
Pool
Get rewarded with One Key
  • Booking.com
  • Vio.com
    $242
  • Expedia.com
    $344
4.2 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free parking
Beachfront
$781
  • Hotels.com
  • Hyatt.com
  • Expedia.com
    $781
1.2 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free Wifi
Free parking
  • Hotels.com
  • Trip.com
    $737
  • Booking.com
3.0 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free parking
Beachfront
$916
  • Hotels.com
  • Booking.com
  • Expedia.com
    $916
4.4 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free Wifi
Free parking
Enroll free for lower prices
  • Hotels.com
  • ZenHotels.com
    $824
  • Booking.com
3.6 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free Wifi
Free parking
  • Algotels
  • Vio.com
    $244
  • Official Site
3.3 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free Wifi
Free parking
Get rewarded with One Key
  • Booking.com
  • Wyndham
    $591
  • travelup.com
1.5 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free parking
Beachfront
Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    $872
  • travelup.com
15.1 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free parking
Pool
Get rewarded with One Key
  • Algotels
  • Vio.com
    $470
  • Booking.com
18.9 km from The Westin Lagunamar Ocean Resort Villas & Spa, Cancun
Free Wifi
Free parking
View more hotels in Cancun
Reviews (7,850)
Filter reviews
7,850 results
Traveller rating
5,504
1,556
443
181
166
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
5,504
1,556
443
181
166
Show reviews that mention
All reviews washer and dryer duna sports bar fun team studio villa la isla mall heavenly spa infinity pool mall across the street steak night full kitchen heavenly bed personal concierge pool concierge smaller pool swim up bar great property time share
Selected filters
Filter
Updating list...
4,918 - 4,923 of 7,850 reviews
Reviewed 14 May 2014

It was a fantastic experience staying at the Westin Lagunamar. Beautiful property , great service. The small suite was spectacular. Fully equipped , drinking water , internet , the view from the balcony was great, no FULL mirrors-- not a big deal to men ... But that was pretty much the only bad thing about the room. LOCATION LOCATION LOCATION..... Could not be more ideal... Food , shops, beach. Everything u need is right there. Taking the 24 hr bus down the street is great as well. Very safe even at night. Isla mujeres by ferry not too far away was the best trip we made while we were in cancun. If I ever go back to cancun I would probably not stay anywhere Else. Well worth for what you pay. !! See you soon

Date of stay: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ZeniaKiss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 16 May 2014

Dear Guest,
It makes us so happy to receive these kind of comments, thank you so much for choosing Westin Lagunamar. It is very important to us to hear and read opinions of any kind from our valuable guests, thank you for choosing The Westin Lagunamar for your vacation and come back many more times!
Warm regards from sunny Cancun,
The Westin Lagunamar Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

The Westin Lagunamar is an outstanding resort in Cancun. The facilities were second to none, the service was better than could ever be expected, and the location was great (close to LaIsla Mall and many restaurants. I would highly recommend this resort. Pools are warm and great for toddlers, too.

Room tip: There are no bad room locations.
Date of stay: April 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 65JohnV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 16 May 2014

Dear Guest,
Thank you for sharing this review about your recent stay at The Westin Lagunamar, we are proud of our selves by reading that we exceeded your expectations of facilities and people, our associates are always happy to serve you and go beyond the limits to give you a renewing and refreshing stay. We hope to welcome you back very soon!
Warm regards from paradise,
The Westin Lagunamar Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

We stayed at the Westin property during spring break, so I was a bit worried about noise and unruly college students. However, we were plesantly surprised to find it active but quiet and not a rowdy college student in sight! This is a great family resort, but also appropriate for adult couples. The entire property is meticulously maintained and clean. The staff are friendly and unobstrusive, but always eager to assist. The beach is simply sublime and the pools are lovely. Our room was a studio, but large and boasting an ocean view from the balcony that we enjoyed every morning and evening. The tub is huge and the shower even bigger. One of the best features of this resort is the location. With the mall across the street, dining, movies and shopping were easily accessable. We will certainly plan on return to The Westin Laguna Mar.

Room tip: All rooms have great ocean views, but the buildings closer to the beach are quieter.
Date of stay: April 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Julia C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 16 May 2014

Dear Guest,
We would like to thank you for your Fantastic review, always make us glad to hear the feedback from you and to know that our efforts to serve and provide you with a refreshing stay, were worth it! We hope to welcome you many more times!
Saludos from paradise,
The Westin Lagunamar Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

The hotel was situated along a beautiful stretch of beach in Cancun. The pool was large and there was even a small waterside for children. The rooms were spacious with a nice view and the beds were very comfortable. Th elocution of the hotel was terrific in that there was mall across the streets with shops and restaurants and it was within walking distance of other great restaurants. We only took a cab twice in 8 days which saved a good amount of money. The area was very safe and well lit and the service was top notch.

Date of stay: March 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TheDream20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 16 May 2014

Dear Guest:
We really appreciate your nice comments, thank you for taking the time to post this. At Westin Lagunamar is priority to meet our guest’s expectations and to give you the best Westin Experience every time to stay with us. We look forward to welcome you many more times!!!
Saludos from sunny Cancun
The Westin Lagunamar Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 May 2014

We are owners at the Westin Lagunamar and have visited a number of times and every visit it seems to get better. This trip the Spa was fully open which has made a great difference to the overall experience. I would like to thank Gerardo and Marcella for their hard work in making us feel relaxed after golf.

I would also like to thank Pedro, Freddy and Joaquin from the food and beverage team who always go the extra mile for us.

The only negative are the pool side sun loungers which could really do with cushions. Until the next time.

Room tip: Book early as its always busy.
Date of stay: May 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gerardiom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WLMManagement, Manager at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun, responded to this reviewResponded 15 May 2014

Dear Guest,
We would like to say thank you for your comments about our nice and friendly staff and for being part of the family.It is very important to us the feedback you wrote in this review. We hope to welcome you many more times and give you more Lagunamar Experiences!!!
Saludos from paradise,
The Westin Lagunamar Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews