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Kerry553
Christchurch, New Zealand

Excellent

5.0 of 5 bubblesReviewed 12 Jul 2019via mobile
This is an excellent place to stay
It's really handy and the terrace restursnt was great. Great service too. The only thing that let's or down is the very average breakfast. Both with food and service. Staff werent too bothered about helping. So dont suggest you get breakfast included and find somewhere else to eat.
Date of stay: July 2019
Trip type: Travelled with family
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Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad De Mexico, responded to this review
Responded 12 Jul 2019
Dear Kerry,

Thank you for your opinion. We are so glad that you had an amazing experience at the Terraza restaurant. At the same time, we regret not having been able to overcome your expectations about the breakfast and the service, be sure that we would take the necessary measurements in order to continue improving the food and the service. We respectfully invite you to give us another opportunity in the near future.

Best regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews tiffany glass ceiling beautiful hotel terrace restaurant jose luis art nouveau james bond tiffany style glass of champagne overlooking the square wrought iron zocalo view department store presidential palace templo mayor master suite top floor the heart of the city
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Reviewed 12 July 2019

We decided to have lunch at La Terraza, up a spiral staircase to the outdoor covered rooftop terrace. The view is of the Zocalo, Catedral Monumental and Palacio Nacional in Centro Ciudad de Mexico. Our servers were Alejandro and Manuel, very attentive, professional and personable. They made sure we had a special experience. We opted for the price fixe lunch of $490 MX pesos ($26 US). It included a delicious and beautifully presented appetizer of mushrooms, onions and crema. Very good. The main course was sea bass in a lemon butter and almond cream sauce with grilled vegetables and potato croquets. Again, wonderful presentation and delicious. The dessert was a chai cake with chocolate and green tea ice cream. The mixture of flavors was divine. Again, beautiful presentation and delicious. The value for the ambience, service and food was so amazing. We will definitely return and ask for Alejandro and Manuel.

Date of stay: July 2019
Trip type: Travelled as a couple
2  Thank stephano52
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad De Mexico, responded to this reviewResponded 12 July 2019

Dear Stephano,

Thank you for taking the time to share your last experience with us. We are very happy to see that you enjoyed the time spent at the Terraza restaurant where the attentive service from the staff as well as the seasonal menu were beyond your expectations.

Be sure that the mention will be send to Alejandro and Manuel.

We will be glad to welcome you again and continue to create together memorable moments.

Best regards,

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Reviewed 12 July 2019

From our arrival to our departure, the staff, the service, the food, and the rooms were perfect. I'd like to mention: Jorge, Salvador, Victor, Jose Luis, Cinthia, Yolanda, and many others who worked to make our stay perfect. Thank you Gran Hotel, for going the extra mile!

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Service
1  Thank mexicobello89410
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad De Mexico, responded to this reviewResponded 12 July 2019

Dear guest,

Thank you for taking the time to write your opinion. We are glad to know that you have enjoyed our hospitality and you recognized the attentive service from the staff. Your congratulation will be send to Jorge, Salvador, Victor, José Luis, Cynthia and Yolanda. We respectfully invite you to come back again to Gran Hotel Ciudad de México.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2019

Very helpful staff and very accommodating taxi driver connected to hotel. Close to some of Mexico City's sights but therefore a bit touristy. Lots of activity in the huge square, mainly political when we were there.

Date of stay: February 2019
1  Thank Paul E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad De Mexico, responded to this reviewResponded 10 July 2019

Dear Paul,

Thank you for your recent stay and your comment. As you may know, we are located in a tourist area where museums, people, shops and restaurants are part of the downtown. Our staff is always friendly, polite and they give a professional service to every guest. We will be glad to see you in the future.

Kind regards,

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Reviewed 10 July 2019

My friend and I took his son on a trip to Mexico City to celebrate his enlistment in the Marine Corps. We stayed at this hotel for a few days, and we had an incredible time.

The room was great, and we had plenty of space for all 3 of us. We had a view of the garden, not the Zócalo, but we didn’t mind since we spent our time out and about. The garden view was nice though.

Alejandro and Ventura were great. They both work at La Terraza Restaurant, and took care of our every need. The food there is incredible, and the service phenomenal, which is why we dined there almost everyday. Montserrat, Rubi and Rosa were also amazing, and they work at the bar on the 4th floor. Both the bar and La Terraza restaurant have an incredible panoramic view of the Zócalo.

The hotel is beautiful, and lives up to every expectation. We purchased the breakfast package for $1 dollar/day per person, and had a great breakfast at the restaurant located on the same level as the lobby.

There are so many sites within walking distance, and the staff gave us some great tips on where to go and eat. Overall, we couldn’t be happier with our experience and stay at this hotel, and we can’t wait to return.

Date of stay: July 2019
Trip type: Travelled with friends
2  Thank DrBlas2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad De Mexico, responded to this reviewResponded 10 July 2019

Dear Dr. Blas,

Thank you for taking the time to write your comment. Notably as you mention, our location is so nice because we are in the heart of the city, just steps from a variety of tourist attractions, shops, restaurants that had made your stay more affordable. It is glad to know that you enjoyed the room, the breakfast and the experience at the Bar Plaza Mayor as well as the Terraza restaurant. Our staff is always trying to achieve the satisfaction of our guests and we are proud that you recognized it. Your congratulation will be send to Alejandro, Ventura, Montserrat, Rubí and Rosa. We hope you would never forget this moment and do not hesitate to come back again.

Warm regards,

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Reviewed 8 July 2019 via mobile

I loved, loved, loved the building (exquisite architectural details), location, fun rooftop restaurant, and friendly/caring staff. My only complaint, and it’s really a small one, is the AC wasn’t strong enough to keep the room as cold as I like it. A huge shoutout to the accommodating and friendly staff, especially Salvador, Manuel, Enrique and Cynthia. They were great with helping us get reservations and navigate around the city.

Date of stay: July 2019
Trip type: Travelled as a couple
1  Thank Mami201
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gerente G, Director de Relaciones Públicas at Gran Hotel Ciudad De Mexico, responded to this reviewResponded 8 July 2019

Dear guest,

Gran Hotel de la Ciudad de Mexico thanks for being our guest. We are glad that you had a wonderful time here where you enjoyed the building, the Terraza restaurant and the attentive service from the staff. Salvador, Manuel, Enrique and Cynthia will be so proud about the mention. Your comment will be taken into account so that the air conditioning can be working with more energy and efficiently. We really hope to see you again on your next trip to this beautiful city.

Best wishes,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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