I booked a combo tour (zipline + racer car) through my hotel. At the beginning of our trip, we were offered by a photographer an opportunity to get all our pictures sent to us for 50 dollars. I was like geez that was expensive but my parents would like to get some pictures so I complied. However, it turned out that the Zipline was offered by a different company called Canopy River and their photographer could not take any pictures during the zipline. We ended up getting 20 pictures taken at about 3 subpar locations and that's it. I went straight to ask for a refund but their response was rude and kept on insisting "it's a different company" and "there's nothing we can do". They even told me that the photographing was done by a different company so it's none of their business, which may be true but for whatever reason, Wild Treks are definitely responsible for the photographing vendor they let in.
And the racer part, the part of our tour handled by this company, was very mediocre with not very impressive views. I got more dust than good memories. And we were promised about 5 hour of tour time, but we got 3 to 4 in reality.
I would HIGHLY RECOMMEND people who would like to do zipline and racer car to go with Canopy River, the place we did our zipline at. The staff were extremely nice and professional, never harassing for tips or paid photos.
Overall, this is the worst experience I have ever had with a tour company. This company is really a shame to the whole tourism industry in Puerto Vallarta.
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