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Andrea H

Awsome

5.0 of 5 bubblesReviewed 27 Jun 2021
Very relaxing, asked for suit ocean view and its what i recieved. Always ready to attend oneself had everything on hand. Attendees in reception and front gate were very friendlyGreat view, great security and always COVID cautious.
Date of stay: June 2021
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ecommerce Olas Alstas Inn, Director General at Olas Altas Inn Hotel & Spa, responded to this review
Responded 3 Jul 2021
Dear Andrea, hhank you for taking the time to share your experiences with us. We are very happy to hear that our staff made your stay enjoyable. You can follow us on our social networks for promos that you might be interested in. We hope to see you soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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10 - 15 of 431 reviews
Reviewed 25 April 2021 via mobile

If you want to have a good vacation PLEASE DON’T STAY IN THIS HOTEL, the staff is not friendly they treat you badly it is not nice! Natalia and Saraí are terrible serving the customer.
I visited Mazatlan to relax and have good times but my vacations were a disaster in this hotel, my room was not ready, they gave it to me after 4 pm, they didn’t respect the instructions of how I wanted my room, the reception girls (NATALIA Y SARAÍ) were SO BAD with me...

OLAS ALTAS INN IS NOT GOOD ENOUGH

Date of stay: March 2021
Trip type: Travelled with friends
Thank 801phonep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ecommerce Olas Alstas Inn, Director General at Olas Altas Inn Hotel & Spa, responded to this reviewResponded 9 May 2021
Google Translation

Gracias por tu sincera opinión. Todos tus comentarios son esenciales para mejorar nuestro servicio. Nos aseguraremos de que tus quejas sean transmitidas a todo el equipo y personal involucrado. Le ofrecemos una disculpa por esta mala experiencia, pero esperamos nos de otra oportunidad de atenderle. Por favor, háganos saber si desea tratar el tema personalmente.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2020

Had a wonderful time. Perfect location in front of the Malecon. Room 419 was always extremely clean and picked up thanks to Mauri.
I would like to emphasize the great difference that Saraí, Zuleidi, Maria, Veronica, Natalia, Jose Luis, Ariel, Rubén, and Pedro made. These people demonstrated an unmatched level of care, dedication, and professional commitment to me! Its unparalleled demonstrations of customer service make Olas Altas Inn the place we want to visit again! Thank you so much for your professionalism!

Date of stay: October 2020
    • Value
    • Location
    • Service
Thank LQSQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 February 2020

Our stay here was great, right on the beach. We walked right into the malecón and the parade right in front of our hotel. Restaurants, bars and clubs were all with in walking distance. We will definitely come back

Date of stay: February 2020
Trip type: Travelled as a couple
Thank S722BKjosem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 April 2019

Our 1.stop in Mexico,for 4 nights before going up to the Copper Canyon /valley.
This is a nice, clean hotel with a huge swimming pool. There is a restaurant and a terrace on both sides of the pool. Very good dishes, a la carte and lots of beer - it's hot! :)
The rooms are ok, with a good A/C. The staff is friendly and helpful. We liked the location very much, going up the street, there are plenty of restaurants, and along the beach there are many huge resorts and beautiful beaches. Going down the street, or by taxi/bus you are coming to the old city center of Mazetlan.

Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Axel S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 February 2019

The hotel itself was fine, old but well kept, clean and comfortable. Pool was good.

But I need to give 1 star or less because of the entry sign which says “IT IS PROHIBITED TO BRING FOOD OR BEVERAGES INTO THE HOTEL” - and their follow up!

I had gone to the local beer store for a 6 pack, which I was carrying in a plastic bag. When I got to the gate, the gate guard pointed at the bag and then the sign and said no, no! I saw other people also turned away - one with a pizza, another with a styrofoam cooler.

I have been all over the world, have stayed in many hotels and have never been refused entry with outside food or drink. It’s also interesting that there is a concession located after the sign before entering the lobby - and they have room service.

So, if you don’t want to have beer and chips in your room, then the hotel is OK, but if you do like to have a snack and a drink - or a “doggy bag” - in your private room, then stay elsewhere - or use a backpack.

Date of stay: February 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Andrin443
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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