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Lidia Martinez - Great host at the Mazatlán Marriot

5.0 of 5 bubblesReviewed 30 Aug 2024
Lidia Martínez the best customer service during my visit. Lidia was able to convince to stay at my current hotel for more night until she was able to accommodate me at the Marriot. My stay was worth it because of the hotel amenities and people like Lidia Martinez. I will be happy to return to Marriot Mazatlan.
Date of stay: August 2024
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort, responded to this review
Responded 5 Sept 2024
Dear Guest:

On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve.

Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mazatlan.

Sincerely!
Courtyard by Marriott Mazatlan Beach Resort!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (90)
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Reviewed 20 August 2024

This hotel was one of the best in Mazatlan. The staff was amazing!! The food and location is unbeatable. The beach is feet away. Lydia was amazing and so sweet. She checked us in fast and helped along the way. All the staff at the courtyard Marriott was amazing

Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Maggie P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort, responded to this reviewResponded 6 September 2024

Dear Guest,

On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.

Sincerely,
Courtyard Mazatlan Beach Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2024

Lidia as been an incredible help for us during our stay. Thanks Lidia for your help and availability. She gave us some tips of what to see and enjoy with a nice budget cost. She also made a couple of reservation at the restaurant at the resort and another nice see food restaurants

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mobile276488
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort, responded to this reviewResponded 15 August 2024

Dear Guest:

On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve.

Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mazatlan.

Sincerely!
Courtyard by Marriott Mazatlan Beach Resort!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2024

Everything was amazing during our stay personnel was so caring Moises waiter at the restaurante, Eliud at the pool bar, Lidia incredible at the reception and lobby took care of everything also the cleaning professional ladies that kept our room sand free!

Unfortunately this is not related to the hotel
The none stop music in the beach sometimes up to 11 pm made it hard to fully relax and enjoy Mazatlan beaches but this is not a hotel issue is a city problem and it’s horrible

Thank you Marriot

Date of stay: July 2024
Trip type: Travelled with family
Thank bibiana b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort, responded to this reviewResponded 10 August 2024

Dear Guest,

On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.

Sincerely,
Courtyard Mazatlan Beach Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2024

First impressions most certainly exceed expectations. This Courtyard is a gem! We had quite the journey to get here and ran into a couple of obstacles at check-in.

Never once was this a problem for Roberto. He saw that we were being challenged and he really saved the day. I'm with my family in my room and very grateful to this young man. I admire his willingness to meet our needs without losing the smile on his face. Roberto, you are appreciated!

Room tip: Ask for Roberto at check in
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Scott P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort, responded to this reviewResponded 10 August 2024

Dear Guest:

On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort. We are very glad to read that we have successfully covered all the services you got. For us it is very important to know your observations in order to keep the motivation to offer the service that you and all our guest deserve.

Thank you for your preference, and please give us the opportunity to serve you again in your next visit to Mazatlan.

Sincerely!
Courtyard by Marriott Mazatlan Beach Resort!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2024 via mobile

Lidia and Rodolfo took very good care of us during our stay they are at the reception. Everything is beautiful and was an overall great experience. Breakfast was good and also the food at the pool. Will stay here again and do recommend this place.

Date of stay: July 2024
Trip type: Travelled with family
Thank Cynthia P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Selina Lizarraga, Sales at Courtyard Mazatlan Beach Resort, responded to this reviewResponded 10 August 2024

Dear Cynthia,

On behalf of the entire hotel team, I want to thank you for sharing your experience at Courtyard Mazatlán Beach Resort.
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.
We hope to welcome you again soon.

Sincerely,
Courtyard Mazatlan Beach Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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