I made a reservation through their website same day I was staying. When I got there I paid again because they could not find the reservation I made online. They finally found it late morning the next day and took over 2 hours to reimburse me.
Staff was amazing and so kind.
Ocean view from hotel is amazing too.
To check out pool towels you must leave your ID. I got my towels stolen while we were in the pool. They said they would have to review security cameras!
So with all that being said call to make sure they have your reservation and don’t get your towels stolen!!!

Rented two rooms at this seafront property during a business trip. The check in experience was long and tedious, mix-up with reservation payments, at least one ½ hour was required to get into my room when returning from dinner as 3 times room key did not worked and even had to demand a room exchange so I could go to bed..!!! All American channels in Spanish, very very poor managerial response to payment and room key troubles. Stay elsewhere if you can.

I’d give one ½ to 1 star rating to this property.

We were at the Don Pelayo Pacific Beach March 8 - 15 / 2019. My wife and I were looking for a last minute getaway and we have always liked Mazatlan. The deal to the Don Pelayo was cheap and we liked the location so we booked with Sunwing. The check in experience was pretty good in relation to Mexican check ins. The girl at the front desk spoke good english and was pleasant and helpful. Our room was a junior suite facing the Malecon. The rooms are older but ours was very clean and had a small fridge, hot plate and a microwave. The beds were very comfortable and clean. We only ate one meal there and it was okay, service wasn't great but it was busy. The location is pretty good, close to the beach and within walking distance of lots of places to eat and get groceries. The pool area is okay for kids but we preferred going across the street to the beach which was virtually empty!
Overall for the price we were more than happy with our experience and would definitley go back. Take ear plugs though if you are in a room facing the street as it can be quite noisy, especially on the weekends.