Don pelayo was an excellent hotel. Kinda far from the gold zone but beautiful sun sets, close to the malecon. Not many spoke English at the resort but it is Mexico. Those that did speak English were very helpful. U can exchange money ar the front counter. The restaurant was awesome to get up and go for coffee. The rooms were clean comfortable beds, nice pillows.
Dear Tammy, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We pride ourselves that our clients' needs are best met. Beware!
The receptionists named jesus was very rude and had a very bad attitude. It seems that he doesn't like his job. He told me that he used to to live in USA and the bank I'm using it wasn't the best that his was banking with bank of America plus he made some other negative comments by telling me that everything he had in USA was the best than mine. Like my bank account even the type cell phone company I'm using. He compared himself to myself and thats not a good customer service. I really felt sad about this because my friend heard him said that to me. I hope never come back to stay in Don Pelayo Hotel ever again.
Derick good afternoon, I hope you are fine in this moment, I would like to begin for asking an apologize, this behavior is unacceptable, I understand your upset, I´ll talk with Jesus and let him to know that this behaivor is not correct.
I would like to ask you if you can send me additional comments about your stay.
I also hope to have the opportunity to assist you in the near future and you can see the improvements in this regard.
regards
Fernando Mujica
General Manager
I would not recommend this hotel. No great customer service plenty of people who work here but nobody ever helps you. Overpriced for a Motel6 version of a room... This being said Motel 6 is okay I know what to expect... this place is something else!
We booked this hotel as a Sunwing package air/hotel. It's a great hotel if you just want a comfy bed, fridge in the suite rooms, and a hot shower. Wifi is fast and reliable. Unfortunately upon check in we were greeted with hammer drills going 10 hours a day demolishing half the lobby area. Construction also on the 11th floor. We didn't use the restaurant or pool area because of the noise. Also note this hotel does not have chairs/amenities on the beach though it is beachfront. Hotel front desk tries to charge extra for dishes/pots in the kitchenettes even though it's included in Sunwing packages. I think this hotel will be okay once the construction is finished for what it is. We ended up moving out because they blocked access to the stairs /only fire exit due to construction. This did not affect the other building though who still had stair/elevator access. I would recommend this hotel once the construction is over as it is in a great location for walking the malecon, near grocery stores and restaurants and has the best views ever!
Dear Costumer,
I would like to begin for asking an apologize for the delay in responding your opinion, We appreciate the opportunity and the confidence that you gave us to stay with us and also your excellent comment, we hope to continue to have future stays on your part and provide you with a service of total satisfaction of accommodation.
Best regards.
We were happy with the views to the lake and to the ocean, We stayed in a Jr Suite, everything is close to the hotel, restaurants, stores, golden zone, The Staff were really helpful. I will come back again!
