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hectorm546
Poza Rica, Mexico

Couldn't be worst

1.0 of 5 bubblesReviewed 15 Nov 2017via mobile
Oh my gosh what a disappointment!!! Old hotel trying to stay in the business however it looks like they aren't achieving the goal, service was little less than OK, room BIG NO NO NO!!! I mean I wasn't going to live in the hotel forever but at least I was expecting to have or find the minimum to properly unpack but guess what? no hangers in something that was pretending to be a closet but I really poor one, courtesy norte of water NONE, room with a balcony NO chairs in the balcony, not even plastic cups, making a long story short from 1 to 10 PLEASE go somewhere else really.
Date of stay: November 2017
Trip type: Travelled as a couple
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Reviews (129)
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12 - 17 of 129 reviews
Reviewed 12 March 2017 via mobile

We were very impressed with the facilities, service and price. The restaurant was good for breakfast. The pool was great. The only problem was that the hot tub was broken. The Mazatlán Malecón and the beach are fabulous.

Date of stay: March 2017
Trip type: Travelled as a couple
2  Thank I M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 March 2017 via mobile

Old hotel but well kept up. We enjoyed out stay and would stay there again.
Had a good view of the beach and carnival. This place is on the malacon and there are several good eateries close by. Easy access to taxis. The people who work there were very helpful and willing to help you.

Date of stay: March 2017
Trip type: Travelled as a couple
4  Thank demossbruce
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 June 2016

The hotel is old and not well maintained. The parking space is really limited. The staff was NOT friendly. Rooms were old overall, including furniture. The bathroom was not clean, and the shower has mildew and mold. Overall the room was not clean. If you come with a family and plan to spend time enjoying the hotel...you might consider another hotel with better rooms. Beds and pillows... awful!

Date of stay: June 2016
Trip type: Travelled with friends
4  Thank Texas_native_01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 February 2013 via mobile

I was very impress to of how clean this hotel is. To be honest I did not expected to be that clean do to the 2 starts rating in USA. I was very content of the great customer service. The lobby bathrooms need improvement or better say a make over but service, price, location and staff are very nice overall.

I always go for a 4-5 starts hotels to stay but this hotel proved to me that to be a clean hotel and to have a great customer service don't need a many starts.

Congratulation management!!

I will see u soon!

Michael Dergar

Date of stay: February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
5  Thank MichaelDergar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2011

we stayed at this hotel once. The hotel is kinda old and not that well maintained. The parking space is really limited. The staff was friendly. Rooms were old overall. The bathroom was not clean the shower got mildew and we got water coming out of the sewer. While taking a shower the water started to raise they never fixed it. Overall the room was not clean. If you come with a family and plan to spend time enjoying the hotel...you might consider another hotel with better rooms. Beds and pillows... awful!

Date of stay: August 2010
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Nilda V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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