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MichaelDergar
South Pasadena, California

I will be Back!!!

4.0 of 5 bubblesReviewed 21 Feb 2013via mobile
I was very impress to of how clean this hotel is. To be honest I did not expected to be that clean do to the 2 starts rating in USA. I was very content of the great customer service. The lobby bathrooms need improvement or better say a make over but service, price, location and staff are very nice overall.

I always go for a 4-5 starts hotels to stay but this hotel proved to me that to be a clean hotel and to have a great customer service don't need a many starts.

Congratulation management!!

I will see u soon!

Michael Dergar
Date of stay: February 2013
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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16 - 21 of 129 reviews
Reviewed 29 July 2011

we stayed at this hotel once. The hotel is kinda old and not that well maintained. The parking space is really limited. The staff was friendly. Rooms were old overall. The bathroom was not clean the shower got mildew and we got water coming out of the sewer. While taking a shower the water started to raise they never fixed it. Overall the room was not clean. If you come with a family and plan to spend time enjoying the hotel...you might consider another hotel with better rooms. Beds and pillows... awful!

Date of stay: August 2010
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Nilda V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 February 2010

I stayed at the HoJO Mazatlan the first week of February 2010. We booked via Priceline and got a great package deal. Took a cab for about $25 from the airport. Arrived at the HoJo about 10a.m., check in is at 3p.m.. They let us check in early, even asked us what floor we wanted. We took 5th floor as we wanted a good view of the ocean. They upgraded us to a Junior Suite just because we asked. Room was great. Two beds, large bathroom with shower, large TV, sitting area with table/chairs, couch, refrigerator, coffee maker, sink, and stovetop. Large balcony overlooking the ocean, street, and Malecon. Our room didn't have a micro, but we asked and they brought one up within a half hour. You need to put a small deposit down on the remote control for the TV and for the safety deposit box . Safety deposit box is at the front desk, but there is always someone there to help so no problem. We brought our own coffee ( they only supply 1 packet), and own breakfast so every morning we'd sit on the balcony and drink coffee, eat breakfast, and look out at the ocean. Rooms very clean, maids prompts every day. Again, no problems. Some websites state that there is free breakfast at this hotel, this is not true. They do serve breakfast for a fee. There is a pool, but we never used it. There is a bar with pool tables, TV's, etc, but we never went there. Bar was fairly quiet except for some mexican men at happy hour. Showers were always hot. We really liked the location too. Mornings we would walk the Malecon, or the beach below the Malecon which was great. If you walk about a mile down the beach , there are some nice restaurants right on the beach. We walked the malecon all the way down to the water tax to Stone Island (about 3-4 miles, then pay only 20 peso's, equivalent of about $1.60 , for a round trip water taxi to Stone Island). Also walked to the Catedral in El Centro on sunday. HoJO is also very close to the hotel zone as well, about a 2 block walk. Easy to take taxi's and Pulmonia's as well, but we usually walked which was great. Overall this was a fabulous trip. HoJo treated us really well and we had no problems. Prices are still very low in Mazatlan, the food is great, and the nightlife is great- live music everywhere at night. Bring earplugs as the street noise below can be loud when you sleep (especially on weekends).

Date of stay: February 2010
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank DianeMn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 April 2009

My husband, four month old infant and I went to Mazatlan during Semana Santa (April 6 to April 12 2009) this year so that his family could meet our new baby. We were ecstatic to go to Mazatlan but knew that since we had chosen Holy Week we weren't going to be able to afford to stay in our regular hotel of choice (Las Flores).

In searching for a hotel it was absolutely critical that we have a refrigerator so that my son's milk could be stored. When reserving at the Howard Johnson, we were told we'd get a room with a refrigerator if it was available. I, however, didn't know this little detail until we got there and (surprise!) there was no room with a refrigerator available.

In fact, not only was there no fridge, but the room itself was incredibly sub-par. The sheets were holey and tattered, the window curtain didn't extend all the way across and the bathroom was utterly disgusting. Once I insisted that we find a refrigerator, my husband called down to the desk and they did the best they could to accomodate us. However, the refrigerator they came up with was very old and didn't even close properly which made it pretty much useless to me. When night came, the Malecon came alive with the revelers for Semana Santa and we, on the third floor, literally felt like we were in the street with them. The windows were so thin that the bandas playing outside might as well have been standing on our bed!

Although our stay at the Howard Johnson started off horribly, this is where our vacation was saved. The next morning we asked to speak to the manager and he made himself immediately available to us. After explaining that we had a four month old infant and a refrigerator for milk as well as a room that had some level of quiet was critical, he came to our aid right away. After searching the database, he found a room on the other side of the hotel that would be much more suitable for us.

It turns out that the hotel is in the midst of renovation, with one side of the hotel already completed and the other side waiting for the work. We started out on the side that had not been renovated, but he immediately moved us to a renovated Junior Suite at no extra charge.

This room was worlds apart from the first one. The windows were double paned, the refrigerator was brand new, and the bathroom was not only clean but very tastefully decorated with new tile and fixtures. In fact, the whole room was very nice with plenty of room for all of our bags and our son's monster stroller as well as a sofa and a dining area by the balcony.

Every member of the hotel staff we met was incredibly friendly and courteous, and the camarista assigned to our room chatted with me each day about her own baby and what it was like to be a mother.

Overall, we were very impressed with the manager and the quick action that he took to save our vacation as well as the rest of the staff and the friendliness they displayed.

The Howard Johnson might not be the most glamorous of Mazatlan hotels, but it is very affordable and what it is lacking in luxury the staff more than makes up for. The key to an enjoyable stay is to ask for a Junior Suite. It is worth it!

Another plus - it has the most gorgeous hotel pool I have laid eyes on! It is like a small paradise in the middle of the hotel grounds. And yes, it is definitely much nicer than the pool at Las Flores in the Golden Zone. :)

The only reason why Location got a "3" rating is because for us it was not the ideal environment for our baby in the middle of Semana Santa. We were located in a part of the Malecon that seemed to be incredibly popular for cars to stop and boom their music and for bands to set up and play a few tunes. Otherwise, it overlooks the ocean and the islands, though you have to cross the Malecon to get to the sand.

Cleanliness got a "4" because our experience with the first room was awful but the second room was wonderful and we had no issues.

Date of stay: April 2009
  • Trip type: Travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank palestar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 March 2009

This hotel is great as it's away from the Golden Zone, but it's only a five minute walk to the area for nightlife. It's ocean view, and it was only a two minute walk to the beach, which nobody was on. There were also no hawkers on the beach, as they tend to go over to the resorts in the Golden Zone. The staff was efficient and the rooms were clean. We had a kitchenette which was sufficient enough to make all types of meals.
Friday night was quite noisy as the hotel is down from a club that seemed popular and people park and party in the street. That is not the hotel's fault, but don't be surprised if you are kept away by bass on a weekend night.

No problems with theft or break-ins and we were on the second floor.

The pool area was nice; again, no one used this area.

Overall, great stay!

Date of stay: February 2009
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank For_Deb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 February 2008

We had a great stay at the Howard Johnson Don Pelayo Mazatlan. The staff were fantastic, the Reception, the Bar, Bell Hops, Maid service as well as the restaurant. Nice pool and Gym, the beach views are great. The beach in front of the hotel was vendor free when we were there in November. The Baseball stadium is really close and a lot of fun. The bartenders were a lot of fun. We went to El Bambu for Breakfast and El Guamuchulito for seafood. Thanks to all the employees of the Howard Johnson for making our stay an unforgetable one.
We cant wait to vist again soon. Hasta Pronto.

Date of stay: November 2007
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank vamonosSeattle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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