Stopped for an overnight stay on way to Manzanillo. 2 days before New Years. Price was increased but not too badly priced, however, the room was very small with queen sized beds only available. Disappointed but ok for a one night stay

Recently I stayed at this hotel for a week. As many reviews state, it is best left for business people passing through. This is absolutely NOT a hotel you would ever want to stay at for more than one night.

The staff do not speak english, which is totally cool because it seems to be aimed more at local people than at travelers. I didn't care much, but some people may. I think there was one woman there one day who spoke english. Otherwise, I hope you are good at spanish.

The decor is rather awful. They went for a modern look, but it looks like you are staying inside of an Ikea.

The beds are atrocious. I am not sure they qualify as real beds. The mattresses are HARD with some foam on top attached with velcro.
There is no fitted sheet, just an inverted flat sheet that slides all over at night so you end up on the mattress, which is really gross because I promise you, they cannot and do not wash those.
In contrast to the slightly padded cement beds, the pillows are those super cheap kind that are nothing but soft, unsupportive fluff and it fails to do much as a pillow. You will have to ask for extra pillows, as the provided ones are junk. Two are necessary to hold a head up or support your neck.

The rooms themselves are bare bones. No toiletries provided. There are super tiny water bottles provided each day, though. And you get two towels. No floor towel, and no face cloth. Only a soap dispenser on the wall.

There are no drawers to store anything, just a small closet in the corner. If there is more than one person to a room, and you are staying more than a night, it will not suffice.

The rooms are literally just a small cube.

The 24 hour snack service... oh god. They have microwave pizzas??? ew. In plastic. And some cookies that are prepackaged, and a few sodas and water. Nothing that actually comes from a kitchen. Its the equivalent to the worst selection at a convenience store and WAY over priced for what it is. If you have any food allergies, avoid everything they offer that way.

Breakfast was included, which was interesting. I didn't know that. But it was mostly the same thing every day. Some tortilla chips that were mediocre, scrambled eggs that definitely did not come from an egg shell, and a variation of meat. There are no labels on anything. There was often a pot of something that looked like beans mized with oatmeal. I never tried it. They had processed ham and cheese available, too, and two cereals. Bread. And really terrible leathery apples. Papaya was the fruit, and papaya is gross so if you love fruit, you won't be getting anything there. They did have good coffee, though.
Be warned, on busier days, the food runs out fast, and they don't care. No one ever offered a menu or anything so I don't think it's actually a restaurant in there, just a weird cafeteria thing. Seriously, its like living at Ikea.

So, the hotel is brand new, and large, and there were not a lot of people staying there. But what did they decide to do? They put us all in the same area, room to room. The walls are THIN. You can literally hear everything in the next room. If you want to sleep, do not stay at this hotel. At one point, someone was in the room above me, and it sounded like they were peeing on my head! It was disgusting to loudly and clearly hear other people using the washroom. I couldn't believe it.

And then the smell. The area of the city itself smells kind of bad, but for most of the stay, the hallway of the room I was in smelled like a dirty, used washroom with sewage backing up. It was gross.

And then, they ended up charging me for two pillows that they refused to bleach. They said they didn't understand what bleaching was, so they charged me for them. My hair dye came out a bit at night when I would sweat, and that happens a LOT at hotels, and it has never once been an issue because most people sanitize their linens and bedding. I guess this place doesn't.
So, not only did they go and charge me for pillows that should have been cleaned normally, but I took the comforter cover off the comforter, and the comforter was stained black all over. By their logic, they should have thrown that out and charged whoever did it for the blanket. But nope, they used it, because it was covered, and no one would notice or care. They could have done that with pillows had they actually been cleaned, but whatever.

They clearly have a weird standard of cleanliness there.

I am very confused as to whether they want foreign travelers there or not. Their lobby has all the pamphlets for tours and everything, like tourist hotels do, but they really didn't seem interested in any non mexican people being there.

Oh, and the location is gross. You can see a nice view of sears, or Walmart. It's honestly terrible.

I do not recommend this hotel at all. Stay as far away from it as you can, and do yourself a favor and book ocean front.

We have stayed at this property before and make it a must when we drive down from Canada. The staff are great and friendly and go out of their way to help. We had to make a quick change of plans and extend our stay as a tropical storm had come into the coast. The staff here were more than accommodating and made us feel very well taken care of. We also had our dog with us who enjoyed saying hello to all her new amigos!!