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WondererBird
Tampa, Florida

Not what you see in pictures

2.0 of 5 bubblesReviewed 11 Oct 2021via mobile
First of all, not what you see in the pictures. There are way better hotels for the same price. There is no AC in the lobby area and there are lots of mosquitoes. We requested an ocean view room and an upper floor to stay away from noise in the pool area, is like they did it on purpose and gave us first floor room (115).
They say they can’t give us an ocean front because of the hurricane that will come the next day after we leave. Today is not even cloudy or windy, still they put us in a crappy room in the first floor, even when the hotel is not at full capacity. Beach is closed, which we understand due to high waves, but we can’t go to the beach and not even look at it from the room? I would’ve saved my money and stay in a hotel in downtown.
Also, what kind of beach front hotel have rooms that are not hurricane preventive? Front desk lady wasn’t even trying to provide a solution.
There is not printed or QR menu for room service so we had to wait for 20 minutes looking at the TV promo channel to quickly capture it.
Overall bad, we were expecting so much more for the good reviews. My mom and I were having a special get away and all of that is ruined.
We are contacting booking to see if we can get a change of hotel, since we are only here for 3 days.
Save yourself for a bad experience and stay elsewhere.
Date of stay: October 2021
Room Tip: Avoid it, there are so many other hotels to be here having a bad time.
Trip type: Travelled with family
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49 - 54 of 1,040 reviews
Reviewed 27 July 2021

They provided us with Great service at Park inn. The customer service was great and the food was delicious we tried various plates and they were all very tasty. We had an ocean view and clean room. The room service and housekeeping was great. Ayline at the front desk helped us with check-in and check-out she was friendly and very polite. The family and myself would return.

Date of stay: July 2021
Trip type: Travelled with family
2  Thank Jess11711travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriela Alvarado, General Manager at Park Inn by Radisson Mazatlan, responded to this reviewResponded 30 July 2021

Dear Guest:

Thank you for sharing your recent experience at Park Inn by Radisson Mazatlan. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding Ayline's Service!!
We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me!

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2021 via mobile

We visited The Park Inn by Radisson in April to check it out for a later trip by our motorcycle club. It exceeded our expectations, and we extended our stay. The following week we returned with 22 members of our Lake Chapala Los Güeros mc club. Excellent personal attention was paid to our reservations by CLAUDIA BALLESTEROS, Reservations Manager. She fully informed all staff of our arrival and check-in went seamlessly. The rooms were modern, clean and had all the amenities we hoped for, including hairdryers, water, coffee & tea in all rooms, and the *best* rain showers ever! Our view was of the ocean and pool area and was spectacular. Nearby restaurants and those in the gold coast area were easily accessible by taxi, or the Red Trucks which were initially arranged by hotel staff, and carried up to 10 of us for less than $15 USD total. We enjoyed this hotel and the excellent assistance of Claudia Ballesteros so much that we are returning next month to celebrate our First Anniversary !!

Date of stay: April 2021
Trip type: Travelled with friends
1  Thank S3162XIdenisec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriela Alvarado, Director General at Park Inn by Radisson Mazatlan, responded to this reviewResponded 18 May 2021

Dear Guest:

Thank you for sharing your recent experience at Park Inn by Radisson Mazatlan. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding the shower and Claudia's work! Thank you very much for recognize her good attitude!!
We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2021

I paid $105 US dollars for a room right above the parking garage with a 4 x 5 window with slats outside so it feels like you’re in a jail. The room itself is 8 feet wide by 20 ft including the bathroom so I really feel like I’m in a jail cell. The furnishings are bare and there is no refrigerator in the room. The drain in the bathroom sink is SLOW. I can barely wash my hands without it filling to the top. This is the UGLIEST room I have ever stayed in in all my life! I’m here for a 2 night stopover during a long drive. If I wasn’t so tired, I’d just leave tomorrow ASAP!

Date of stay: April 2021
    • Value
    • Rooms
1  Thank erikabP3780JE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 March 2020

Date of stay: March 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Park Inn
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 February 2020

The person in front of us took forever to check in but ours was fast and simple. We had a great room that had a partial ocean view. The beds were comfortable and the pillows were to my liking! The room was clean and everything functioned well. Everything had a sleek feel to it. The location was nice. A good pool area and beach spot but removed from the insistent beach vendors. The only shortcomings were the long, claustrophobic hallways and the lack of a refrigerator in our room.

Room tip: Ask for a partial ocean view
Date of stay: February 2020
    • Sleep Quality
    • Rooms
    • Service
1  Thank Tiki L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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