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Denise C

EXCELLENT EXPERIENCE!

5.0 of 5 bubblesReviewed 17 May 2021via mobile
We visited The Park Inn by Radisson in April to check it out for a later trip by our motorcycle club. It exceeded our expectations, and we extended our stay. The following week we returned with 22 members of our Lake Chapala Los Güeros mc club. Excellent personal attention was paid to our reservations by CLAUDIA BALLESTEROS, Reservations Manager. She fully informed all staff of our arrival and check-in went seamlessly. The rooms were modern, clean and had all the amenities we hoped for, including hairdryers, water, coffee & tea in all rooms, and the *best* rain showers ever! Our view was of the ocean and pool area and was spectacular. Nearby restaurants and those in the gold coast area were easily accessible by taxi, or the Red Trucks which were initially arranged by hotel staff, and carried up to 10 of us for less than $15 USD total. We enjoyed this hotel and the excellent assistance of Claudia Ballesteros so much that we are returning next month to celebrate our First Anniversary !!
Date of stay: April 2021
Trip type: Travelled with friends
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Gabriela Alvarado, Director General at Park Inn by Radisson Mazatlan, responded to this review
Responded 18 May 2021
Dear Guest:

Thank you for sharing your recent experience at Park Inn by Radisson Mazatlan. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding the shower and Claudia's work! Thank you very much for recognize her good attitude!!
We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.

Sincerely,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 1 May 2021

I paid $105 US dollars for a room right above the parking garage with a 4 x 5 window with slats outside so it feels like you’re in a jail. The room itself is 8 feet wide by 20 ft including the bathroom so I really feel like I’m in a jail cell. The furnishings are bare and there is no refrigerator in the room. The drain in the bathroom sink is SLOW. I can barely wash my hands without it filling to the top. This is the UGLIEST room I have ever stayed in in all my life! I’m here for a 2 night stopover during a long drive. If I wasn’t so tired, I’d just leave tomorrow ASAP!

Date of stay: April 2021
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1  Thank erikabP3780JE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 March 2020

Date of stay: March 2020
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Park Inn
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 February 2020

The person in front of us took forever to check in but ours was fast and simple. We had a great room that had a partial ocean view. The beds were comfortable and the pillows were to my liking! The room was clean and everything functioned well. Everything had a sleek feel to it. The location was nice. A good pool area and beach spot but removed from the insistent beach vendors. The only shortcomings were the long, claustrophobic hallways and the lack of a refrigerator in our room.

Room tip: Ask for a partial ocean view
Date of stay: February 2020
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1  Thank Tiki L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 February 2020

Date of stay: February 2020
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    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Park Inn
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gabriela A, Gerente at Park Inn by Radisson Mazatlan, responded to this reviewResponded 15 February 2020

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 25 January 2020 via mobile

In what country is this a 4.5 star shower? (See photo) People have been murdered in cleaner showers than this. Also, bring some pesos for coffee—tight times at the Radisson, room coffee is only complimentary on the first night of your stay. C’mon man. Just charge me $1 extra a night for the room and make the coffee free.

Only redeeming quality was that the room lights only work when your key-card is inserted in a slot beside the door, ensuring guests don’t waste hydro by leaving lights on while they’re not in. Very green, forward thinking idea. Maybe use some of that extra money you’re saving and hire someone to clean the shower or buy coffee.

Date of stay: January 2020
2  Thank Jack_Reacher2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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