I am going to rate this hotel a 4 1/2, not quite a 5, for one reason only. The lobby is decorated really bad. But don't judge a book by it's cover.
Here are the things that impressed us:
1.) Friendly, attentive service.Especially the valet/greeters,housekeeping (Myra), front desk (Ramon), and poolside service provided by Jose and Augustin. 5 star employees!
2.) Room amenities we liked best: the queen bed is really more like a Cal King. Roomy and comfortable. Good closet and drawer space. The shower is a rain shower and it is AWESOME! I could hardly get my husband out of it. IF YOU LIKE PEACE AND QUIET GET A ROOM MORE TOWARD THE NORTH END. There is a club that plays super loud music until 3:00 in the morning. Not the hotels fault.
3.) Security for the parking garage is outstanding.
4.) The Pool Area is LOVELY! Several swimming pools linked together. Two are infinity. The service by the pool is terrific and not at all expensive.
5.) The beach access is wonderful and the beach is beautiful. This hotel actually has a lifeguard! They put up flags to inform the guests of swimming conditions and truly keep people safe.
6.) Location. There are several good places to eat within walking distance or a short pulmonia ride.
Hope this helps. I really think this hotel deserves better than a 3.5 rating. It is a great value!

DAY ONE: Places I recommend you are: stay at the hotel Gaviana or The local when you’re in the hotel unpack your stuff and after take a rest. If in the hotel you’re staying is near the beach I would recommend you to go there right away, enjoy the sunset from the pacific oceans going down to the Islands right at front of this hotels.
We got to stay in both of this hotels and they are AMAZING

The avenue in front of the building was under construction, during February. It took us 40 minutes to arrive from the airport.
It has a simple, modest lobby. The reception offers three different plans, marked with different color bracelets: Green for lodging only, white for breakfast included and brown for all inclusive.
The premises include 2 restaurants, 2 bars and a coffee shop; I wonder how they manage to satisfy their All inclusive guests. Anyway, the All inclusive option is not displayed in the web page; you have to ask for it by phono or travel agent. After 2 days we were tired of the small menu selection and toured around town.

The bedrooms are large, with very simple decoration. The bathroom is small, mostly the sink, with no counter for toiletries. There’s a shower, no tub. The closet is large, with robes, iron and ironing board. Our room had a nice terrace, with a table and 2 chairs, not loungers. I wouldn’t consider this a 5 stars hotel; maybe four....

Be careful with the very slippery shower floor, even the anti slippery mat couldn’t stick to it, not even pressing the suction pads. The door stays ajar if you don’t pull it. The curtains are thin and don’t block the sunlight in the morning, even though our sea side room faced the West.