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Debra S

Great Service and Excellent Value

5.0 of 5 bubblesReviewed 2 Nov 2020
I am going to rate this hotel a 4 1/2, not quite a 5, for one reason only. The lobby is decorated really bad. But don't judge a book by it's cover.
Here are the things that impressed us:
1.) Friendly, attentive service.Especially the valet/greeters,housekeeping (Myra), front desk (Ramon), and poolside service provided by Jose and Augustin. 5 star employees!
2.) Room amenities we liked best: the queen bed is really more like a Cal King. Roomy and comfortable. Good closet and drawer space. The shower is a rain shower and it is AWESOME! I could hardly get my husband out of it. IF YOU LIKE PEACE AND QUIET GET A ROOM MORE TOWARD THE NORTH END. There is a club that plays super loud music until 3:00 in the morning. Not the hotels fault.
3.) Security for the parking garage is outstanding.
4.) The Pool Area is LOVELY! Several swimming pools linked together. Two are infinity. The service by the pool is terrific and not at all expensive.
5.) The beach access is wonderful and the beach is beautiful. This hotel actually has a lifeguard! They put up flags to inform the guests of swimming conditions and truly keep people safe.
6.) Location. There are several good places to eat within walking distance or a short pulmonia ride.
Hope this helps. I really think this hotel deserves better than a 3.5 rating. It is a great value!
Date of stay: October 2020
Room Tip: Parking at hotel is a bit limited. We never had a problem even over a holiday week. However, they...
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviewed 30 April 2020

DAY ONE: Places I recommend you are: stay at the hotel Gaviana or The local when you’re in the hotel unpack your stuff and after take a rest. If in the hotel you’re staying is near the beach I would recommend you to go there right away, enjoy the sunset from the pacific oceans going down to the Islands right at front of this hotels.
We got to stay in both of this hotels and they are AMAZING

Date of stay: November 2019
    • Location
    • Sleep Quality
    • Service
Thank andrewdR42VI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 April 2020

The avenue in front of the building was under construction, during February. It took us 40 minutes to arrive from the airport.
It has a simple, modest lobby. The reception offers three different plans, marked with different color bracelets: Green for lodging only, white for breakfast included and brown for all inclusive.
The premises include 2 restaurants, 2 bars and a coffee shop; I wonder how they manage to satisfy their All inclusive guests. Anyway, the All inclusive option is not displayed in the web page; you have to ask for it by phono or travel agent. After 2 days we were tired of the small menu selection and toured around town.

The bedrooms are large, with very simple decoration. The bathroom is small, mostly the sink, with no counter for toiletries. There’s a shower, no tub. The closet is large, with robes, iron and ironing board. Our room had a nice terrace, with a table and 2 chairs, not loungers. I wouldn’t consider this a 5 stars hotel; maybe four....

Be careful with the very slippery shower floor, even the anti slippery mat couldn’t stick to it, not even pressing the suction pads. The door stays ajar if you don’t pull it. The curtains are thin and don’t block the sunlight in the morning, even though our sea side room faced the West.

Date of stay: February 2020
    • Value
    • Cleanliness
    • Service
3  Thank RicherTrips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 March 2020 via mobile

First the good the facilities are beautiful wonderful pools and a Starbucks right in the lobby. But would have been nice to have a functioning shower for 100 bucks plus a night and the noise is a LOT if you're facing the street late into the night. After 2 days they refused to move me to the beach side although they had multiple vacant rooms so i moved to the Holiday Inn down the street for a better price.

Date of stay: March 2020
Trip type: Travelled solo
1  Thank 515willio
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 March 2020 via mobile

I couldn’t read the small print! My review does include the great restaurant, but was meant for the hotel itself!!!

Both are awesome!! Very clean modern lines but warm and inviting! Great art. Lovely pools.

Date of stay: February 2020
Trip type: Travelled as a couple
Thank Companion744168
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 March 2020 via mobile

Absolutely fantastic hotel!
I had an oceanview room and the food was top notch. Special mention goes to Iran and Augustine. They made our stay so enjoyable. They have a great eye for detail and offering wonderful customer service.
The local is walking distance to almost everything. You can use the bikes provided by the hotel for free or 11 pesos gets you on the city bus and well worth it. Taxis are easy to find as well.
Nothing bad to say about my experience except for the loud night club situated next door. Ask for an oceanview room on the opposite end of the night club.

Date of stay: February 2020
Trip type: Travelled with family
1  Thank La-Verne M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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