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3cathyg3
Leduc, Canada

Very nice hotel!

4.0 of 5 bubblesReviewed 29 Jan 2020
We stayed at theLocal Dec 28 to Jan 4 2020 and we really loved the hotel! It is a fairly new hotel, maybe 2 years old, and the rooms are very nice & modern & very clean with updated spacious bathrooms and a nice balcony with incredible views from the 17th floor. We did end up on street side as that was part of the package with Swoop and did try to change to ocean view, but because of it being New Year's week the hotel was full. Read the reviews before you go and expect the noise from the disco next door until 4 am. Bring ear plugs or noise cancelling headphones if you are disturbed by that. We did fine with ear plugs. Or switch to ocean view if at all possible where it is less. we were told by a travel agent once back home that any hotel along that strip has the same "problem" with the disco's. It is not the hotel's fault. So go prepared! Staff were awesome right from desk to hotel greeters outside who would get you a cab or pulmonia if needed. we did have a little issue with the front desk staff, but I believe that was mostly because of language barrier and it was quickly resolved. The pools are amazing & beautiful with lots of lounge chairs and towels you did not have to sign for and well kept, bar staff friendly, but the last 2 days we were there the pool bar was closed on the 2nd level close to the ocean so we did have to wait longer for drinks. But they did do beach service as well so there's that! Lovely beach, lots of chairs and they'd bring down more if needed. We did the breakfast buffet option only (part of Swoop pkg again) and the food was great! I don't know what else you would want for breakfast! every option, fresh juices, eggs any way you want, waffles, French toast, pancakes, and bacon every day! also baked goods, oatmeal etc. We also ate at the restaurant a couple of times in the evening, very reasonable prices and the food was great with good service. I believe they do offer an all inclusive option if that's what you desire. I must mention Iran Espino the pool concierge who is an amazing man we met at this hotel. He works so hard at his job to try and make everyone happy and is on top of everything. Not only that he is a wonderful person and gave us info on where to go and what to do, and our last night was spent at the Plaza Machado on his recommendation, which was simply amazing! The restaurant he recommended was delicious! He came the next morning before we left to see how we made out and to say goodbye and give us a hug. Very outstanding customer service from this fellow. I would return to this hotel, and although it is not right in the Golden Zone it is only a 15 minute walk or 5 minute pulmonia ride so very close. All in all we enjoyed our stay at this hotel very much!
Date of stay: January 2020
Room Tip: rooms on ocean side quieter with of course better views! Our room was modern and spacious and...
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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thelocal Hotelsmzt, General Manager at DoubleTree by Hilton Mazatlan, responded to this review
Responded 27 Feb 2020
We are extremely happy that you have expressed your satisfaction with the accommodation and location of our hotel, allowing you to bring a wonderful memory of Mazatlán.

From what we read from your comment it is clear that our staff has been helpful; we are extremely proud of it, they reflect our goal to satisfy the requests of our guests. We also thank you for having enjoyed our buffet breakfast, appreciating the location and variety of products offered.

We hope to welcome you again soon in our hotel to give you another wonderful adventure.

Regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 21 January 2020

Stayed here for a 9 days in december in a suite, and wasnt always happy with the service (rude)...told a few pool staff i was back for a month in january. Said i would love to visit the pool and buy a few drinks then, if that was ok? Was told that was very welcome! Just arrived and wanted to stop for a drink and was basically treated like an unwelcome guest...location 10, services 10...the staff, beyond rude.

Avoid this place.......so many wonderful places that are welcoming in Mazatlan, this place is cold and unfriendly... avoid the Local.

Date of stay: December 2019
Trip type: Travelled with friends
Thank 597kelseyb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 January 2020

This has been one of best hotel experiences, my partner and I have ever had. Great location, pools, rooms, immaculately clean and the most amazing staff you will ever find!!! So friendly and attentive 24hrs a day. We had a minor A/C issue with our room and Raphael from the engineering team, had it fixed asap, he is such a great guy, gave us a little history on the place, they really treat their staff well and in turn the staff truly takes fantastic care of the guest and the facility. I will definitely return to the local and recommended it to everyone!

Room tip: Ocean view is a must!
Date of stay: January 2020
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank refman02
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thelocal Hotelsmzt, General Manager at DoubleTree by Hilton Mazatlan, responded to this reviewResponded 28 February 2020

We want to thank you for sharing your experience THE Local Hotels. It is a real pleasure to know that you have evaluated our service so positively, which reflects the passion and devotion of those who, like us, dedicate their time to making each guest's stay special.

We hope for another chance to meet you again and give you another memorable stay with us.

Regards

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Reviewed 3 January 2020 via mobile

I am currently here. I just spoke to the front desk, Miguel (I’m sure the hotel will probably terminate his work, that’s how most of them operate in Mexico.) I’ve been here since Sunday. I have a high tolerance for noise. But this place is off the chart. There are 2 bars next door that play music until 5am every night. If you are here to party and go there every night, it won’t bother you.

If you sleep light, you will not sleep. If you sleep hard, it will wake you up. The blackout curtains are a joke. If you are trying to recuperate and catch up sleep in the mornings or afternoons. It’s not just the bed and the cheap sheets. But the noise that is coming from outside will not let you get any rest.

I assume that the parties earlier in the week were because of New Years. After spending the last hour reading reviews on trip advisor I realized lots of people comment honestly about the noise level. If I had not prepaid for these 5 nights of hell, I would have tried to leave already. I have 10 more days here, and con gusto I am returning to the holiday inn resort in gaviotas.

I would not recommend this place to anyone. This hotel deserves no stars. I don’t even have the energy to go over the bed and room as they as well are below standard. For this hotel to be somewhat new, it doesn’t meet the standards a 4star hotel should.

It’s 3:00 am local time and the music is still going. I invited the front desk to come to my room to listen from my level. But was told you cannot hear anything in the lobby.

Date of stay: January 2020
Trip type: Travelled on business
1  Thank Blktejano
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thelocal H, management team at DoubleTree by Hilton Mazatlan, responded to this reviewResponded 8 January 2020

We are extremely sorry and disappointed to hear about your experience with us and can assure you we take this music incident very seriously and are working along with the authorities to solve it, since the bar opened just on Christmas Week they have been fined twice for exceeding appropriate volume, we are following up closely towards the next step.

It's unfortunate your stay in our hotel didn't meet your expectations. We regret you weren't satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward.

Thank you once again for your feedback as we want to deliver an exceptional experience to all of our guests and it is only with such feedback that we can learn and grow to deliver that. Regards

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Reviewed 3 January 2020 via mobile

if you want a party hotel this the place for you. But if you want to rest definitely don’t stay here. There are two night clubs next door which is great if you want to party but if you on sleeping early you will hear music all night till 4am. I switched two rooms and none were different because the hotel is zero sound proof. The beds are not all comfortable. The bathrooms all need work and for this to be a 2 year hotel it is in bad conditions. The buffet is good and service is ok as well. I won’t be back.

Date of stay: January 2020
Trip type: Travelled with family
3  Thank joseadolfo74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thelocal H, management team at DoubleTree by Hilton Mazatlan, responded to this reviewResponded 8 January 2020

Thank you Jose for dedicating us the time to post this twice in different platforms.

We take this music matter very seriously and are working along with the authorities, since the bar opened just on Christmas Week, they have been fined twice, we are following up closely the next step.

We aim for guest satisfaction and great experiences as expressed in most of our reviews, we are sorry if this is not your case. We hope you find the hotel that lives up to your expectations on your next visit to Mazatlan. Regards

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Reviewed 1 January 2020 via mobile

Excellent facilities!!! Super clean with excellent service.Great wheelchair accessible room.The employees are super.Beach access is wonderful if you walk and still wonderful with a chai because the staff goes our of the way to make it perfect.The breakfast is second to none.It was a great experience so I would return.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank Gringo-James
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
thelocal H, management team at DoubleTree by Hilton Mazatlan, responded to this reviewResponded 4 January 2020

Thank you for your kind comments I will pass them on to the rest of the team, it´ll make them very happy! We thrive by creating great experiences for our guests and we are thrilled we succeded with you. It will be a pleasure to look after you again soon.

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