When we first arrived at our room, I noticed the sheets were dirty. Additionally, the walls were filthy, and the furniture was damaged. I went downstairs, asked for them to be changed, and showed them pictures. They did send someone to change the sheets, which I appreciated.

However, this was our first time staying here, and we probably won't come back. Despite the prompt response to change the sheets, I just felt uncomfortable for the rest of our stay.

My husband and I stayed for a whole week. Since day 1 the room was dusty, bedsheets and pillows were stinky. I asked for a change but I got older ones.
There are no hand towels, bathmat nor enough towels. (Two small ones is what we got)
It includes breakfast but it is really bad and limited. You'd better go somewhere else for breakfast (I highly recommend Rico's or Panama which are within walking distance)
The only good thing about this place is the location and views.
Be careful on the beach, this hotel does not provide chairs on it and if you want to have a table and chairs you have to pay to people who are not related to the hotel at all.

Staff guys are great, no complaints about them. Thank you for your kindness, you are the best! Christian is quite a character. We like you man, you are doing a great job there. It's obvious that they do what they can. Bad admin and terrible condition of the hotel is not their fault.

I will never come back to this place. It's a real shame, because the location is fabulous.

When we arrived they couldn’t find our reservation. Finally after 15 minutes they find it. We ask for towels to use at the pool. They say they didn’t have any but someone would bring them to our room. We get to the room that was supposed to have one king or two queens. It had one Queen. Very small room. Hard mattress. My arms kept falling asleep. I only wish the rest of me could have done the same. Two sheets, top and bottom. No blanket. It had an ocean view however the balcony door stuck so badly it took all my husbands muscles to open. No lock on the door either. We went for supper, when we got back still no pool towels. So I decide to have a shower and realize there were no towels at all. Nothing. So my husband calls. They say they will bring some. I wait. And wait. I go back downstairs and tell the man at the desk I need two towels. He opens the cupboard, searches through a stack of towels and hands me one bath towel and two hand towels. No I say I need dos grande. Nope. He say no we no have. Not sure why I couldn’t have one out of the stack of towels that were there. They couldn’t be pool towels because he looked through them earlier when we checked in and asked then for pool towels, just as it said to do on the information page they gave us. I guess maybe they were thursdays towels only and we came in on Wednesday… who knows. Anyways with all that and the elevator that was in need of repair, (it was loud and out of balance and rubbed on something when you rode up or down) and the mold on the bathroom floor it is not worth the money at all.