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Ally A.
Crystal Lake, Illinois

Facility Is Dirty

2.0 of 5 bubblesReviewed 14 Jul 2024
When we first arrived at our room, I noticed the sheets were dirty. Additionally, the walls were filthy, and the furniture was damaged. I went downstairs, asked for them to be changed, and showed them pictures. They did send someone to change the sheets, which I appreciated.

However, this was our first time staying here, and we probably won't come back. Despite the prompt response to change the sheets, I just felt uncomfortable for the rest of our stay.
Date of stay: July 2024
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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2 - 7 of 57 reviews
Reviewed 9 April 2024

My husband and I stayed for a whole week. Since day 1 the room was dusty, bedsheets and pillows were stinky. I asked for a change but I got older ones.
There are no hand towels, bathmat nor enough towels. (Two small ones is what we got)
It includes breakfast but it is really bad and limited. You'd better go somewhere else for breakfast (I highly recommend Rico's or Panama which are within walking distance)
The only good thing about this place is the location and views.
Be careful on the beach, this hotel does not provide chairs on it and if you want to have a table and chairs you have to pay to people who are not related to the hotel at all.

Staff guys are great, no complaints about them. Thank you for your kindness, you are the best! Christian is quite a character. We like you man, you are doing a great job there. It's obvious that they do what they can. Bad admin and terrible condition of the hotel is not their fault.

I will never come back to this place. It's a real shame, because the location is fabulous.

Room tip: Not a good option, maybe you can get a better place in the same block. I stayed in El Cid hotel in a previous visit...waaay much better.
Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ANA MARIA M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 July 2023 via mobile

When we arrived they couldn’t find our reservation. Finally after 15 minutes they find it. We ask for towels to use at the pool. They say they didn’t have any but someone would bring them to our room. We get to the room that was supposed to have one king or two queens. It had one Queen. Very small room. Hard mattress. My arms kept falling asleep. I only wish the rest of me could have done the same. Two sheets, top and bottom. No blanket. It had an ocean view however the balcony door stuck so badly it took all my husbands muscles to open. No lock on the door either. We went for supper, when we got back still no pool towels. So I decide to have a shower and realize there were no towels at all. Nothing. So my husband calls. They say they will bring some. I wait. And wait. I go back downstairs and tell the man at the desk I need two towels. He opens the cupboard, searches through a stack of towels and hands me one bath towel and two hand towels. No I say I need dos grande. Nope. He say no we no have. Not sure why I couldn’t have one out of the stack of towels that were there. They couldn’t be pool towels because he looked through them earlier when we checked in and asked then for pool towels, just as it said to do on the information page they gave us. I guess maybe they were thursdays towels only and we came in on Wednesday… who knows. Anyways with all that and the elevator that was in need of repair, (it was loud and out of balance and rubbed on something when you rode up or down) and the mold on the bathroom floor it is not worth the money at all.

Date of stay: July 2023
Trip type: Travelled with family
Thank 347eleanorb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2022 via mobile

Perfect accommodation in beautiful Barbados. We had a great stay. The rooms were very clean. The staff from front desk, restaurant, security and housekeeping were polite and accommodating. Highly recommended and will definitely come back.

Date of stay: July 2022
Trip type: Travelled with family
Thank Lisag111762
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 April 2021

I was on the 8th floor , after begging to be pushed off the 5 th floor. Front desk attitude can improve!
One elevator needs maintenance!
Day 1 , ladies forgot to clean the room.
Breakfast is cold and very slow!
They need more hands in the breakfast area.
The balcony doors are heavy to slide and won’t lock!
Also the king size bed is NOT sold online, you must call them in person.
Parking lot is very small!
Hotel is nice , but at this pace and without maintenance it will loose many returning customers.
Service as well as maintenance is critical!

Date of stay: April 2021
Trip type: Travelled as a couple
Thank abrahama713
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 March 2020

Stayed here in March 2020 and from the day we checked in we received bad customer service from the front desk managment as she was rude and had No people skills,and for the service in this hotel its one of the worst we have ever received.

Date of stay: March 2020
Trip type: Travelled with family
Thank Johnny P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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