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Johnny P

Terrible Service

1.0 of 5 bubblesReviewed 29 Mar 2020
Stayed here in March 2020 and from the day we checked in we received bad customer service from the front desk managment as she was rude and had No people skills,and for the service in this hotel its one of the worst we have ever received.
Date of stay: March 2020
Trip type: Travelled with family
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Reviews (57)
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7 - 12 of 57 reviews
Reviewed 14 February 2020

We stayed at the Ocean View for two weeks. The staff were excellent Gabrielle on the front desk. You made our stay so special as well Christian our door man you were just delightful and looked after us. The breakfast staff in the dining room so helpful, the brunch was perfect. Our room was good, It would have been nice to have a table on the lanai, small fridge would have been perfect. All in all it was a great stay

Date of stay: February 2020
    • Location
    • Rooms
    • Service
Thank janjordan46
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 December 2019

Great location, clean hotel, nice pool and great Guacamole at the pool! It was our first time in Mazatlán and this hotel was a great spot to stay for couples or small families! Staff were so awesome as well, sense we didn’t know much Spanish.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank Travellinghvacman
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 June 2019

attractive on approach, pleasant checkin and checkout. room good size, clean, nicely laid out, attractive, great view from the nice balcony, good roomy shower, lots of water at our chosen temperature. included buffet breakfast was excellent! lots of choices: Mexican, American, European. attentive attendants, clean spacious attractive dining room. Good pool, lots of chairs, nice beach. Sadly, we were only there for one night, but I'd be happy to go back!

Room tip: we had a room with lovely ocean view and good balcony.
Date of stay: May 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Laurel E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 May 2019

Rooms and views were very nice for the price point! And some staff were nice as well... BUT most staff were cold and a couple (including a manager) were overtly rude. We were also speaking spanish so there's no communication issue! Just rude... the top dog must be breathing down these employees' necks.
The breakfast room is depressing... no natural light, playing some kenny g elevator music... Breakfast itself isn't bad (though the coffee is terrible) but the area makes you want to run out. We asked if we could take breakfast back to our room or outside and that was met with a wholehearted NO. We joked that the management must be military inspired...
And it's true the patio doors don't lock unless you ask them specifically for a key...
Would be a nice hotel if it was kinder to guests!

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank mana b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 May 2019 via mobile

This is the second time I stay in Ocean View, the staff is awesome and the facilities are in really good shape.

The view is awesome from our room is marvelous. It’s placed in the heart of Mazatlán, you can reach most of the point walking.

Date of stay: May 2019
1  Thank LNCADO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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