Let me take a moment to address your comments.whilst the doors to bedrooms are heavy & tight fitting (for fire safety reasons), they certainly do not require to be forced open. Apologies re the ensuite door , which may be small but is perfectly fitted out with bew modern fixtires , fittings and waterfall shower, this has happened in the past but we're sure this had been rectified, we can only assume the door had swollen due to the excessive heat, however as uou were staying with us 2 nights had you of let us know of your inhappiness with room this could have easily been rectified. In reference to your food , all food is probed whilst being plated ensuring correct service temperature and apologise if perhaps there was a delay receiving your food , due to the ongoing medical emergency with a guest at an adjacent table resulting in your food sitting before being served. This was quickly rectified and a replacement meal served at the correct temperature. Regarding your dessert , it is unfortunate some guests do not recognise the difference between Italian meringue and that of the meringue of bought in cheap lemon meringue, however we understood your disappointment and both items were removed from uour bill as a goodwill gesture.whilst we were awaiting the return of the coffee machine engineer , filter coffee was still available in cafetieres.on a final note the decked area where youvrequested access is locked outwith service hours which is part of the licensing plan and the main doors are also locked at such early hours for security of not only the building but guest and staff. Whilst you obviously found this irritating it us a measure followed until opening times resume.
