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Violet T

Dreadful room, poor food, access outwith licensing hours were dreadful.

Review of Lauriston Hotel
2.0 of 5 bubblesReviewed 10 Sept 2023
Room door had to be forced open and closed, bathroom door did not close, bathroom really small, returned first meal on Friday night as was cold, second meal was at least warm, dessert was poor, coffee machine not working. Could not go out hotel before breakfast without having to spend ages pressing a door bell to get in. Kept getting told it was because of licensing laws, not true as getting in and out of a hotel in the mornings is covered by this. Will never use this hotel again. Only plus was waiting staff were pleasant.
Date of stay: September 2023
Room Tip: Do not get room 3 and eat out for dinner
Trip type: Travelled with family
2.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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Phil Durrand, Owner at Lauriston Hotel, responded to this review
Responded 13 Sept 2023
Let me take a moment to address your comments.whilst the doors to bedrooms are heavy & tight fitting (for fire safety reasons), they certainly do not require to be forced open. Apologies re the ensuite door , which may be small but is perfectly fitted out with bew modern fixtires , fittings and waterfall shower, this has happened in the past but we're sure this had been rectified, we can only assume the door had swollen due to the excessive heat, however as uou were staying with us 2 nights had you of let us know of your inhappiness with room this could have easily been rectified. In reference to your food , all food is probed whilst being plated ensuring correct service temperature and apologise if perhaps there was a delay receiving your food , due to the ongoing medical emergency with a guest at an adjacent table resulting in your food sitting before being served. This was quickly rectified and a replacement meal served at the correct temperature. Regarding your dessert , it is unfortunate some guests do not recognise the difference between Italian meringue and that of the meringue of bought in cheap lemon meringue, however we understood your disappointment and both items were removed from uour bill as a goodwill gesture.whilst we were awaiting the return of the coffee machine engineer , filter coffee was still available in cafetieres.on a final note the decked area where youvrequested access is locked outwith service hours which is part of the licensing plan and the main doors are also locked at such early hours for security of not only the building but guest and staff. Whilst you obviously found this irritating it us a measure followed until opening times resume.
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Reviewed 6 September 2023 via mobile

Beautiful hotel right on the beach front of Ardrossan. Decor is very old, reminds me of an old parochial house of sorts but it's beautiful and very quirky. Breakfast was gorgeous and the braised beef for lunch the next day was also delicious, great selection in the bar. Room was spotless, massive bed, quite and extremely comfortable, all the staff were very friendly

The lady at the front desk Jennifer was a pleasure to deal with, extremely polite, courteous, went through everything with me and was very good to look after me as u was a walk in customer. Always a positive to get such a friendly warm welcome into a hotel and she pulls a good pint, can't get better😁

Motorcycle friendly hotel from an Irish traveller👍

Date of stay: August 2023
Trip type: Travelled solo
Thank richiehadnett
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 August 2023 via mobile

Went alo g to the Lauriston last night (28th August) planned to sit outside but it was too windy sp decided to go in, Soon as we were in we were asked if we would like a drink, I had pint of Guinness (lovely) and my wife had a Large Rose Wine Aslo very nice, staff were very attentive and polite and asked at the correct times if we would like another drink, food was lovely as well a nice menu plenty options I opted for the Katsu Chicken Curry which was very nice and a side order of salt and chilli chips which were nice as well. Will definitely be back along soon for food and drinks........ As I mentioned before the Guinness was lovely 👌👌

Date of stay: August 2023
Trip type: Travelled as a couple
Thank scottsI2685YB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2023 via mobile

Brilliant day was had for my girls christening!!!

From Start to finish everyone at the Lauriston were great and really made the day so special for us, we had the room from 12 o’clock until whenever we decided to leave. We were never rushed and the team were always around for any assistance needed!

Definitely recommend booking the for any sort of event as I had my 30th in here last year and that was also fantastic.

Thanks again 😃

Date of stay: August 2023
Trip type: Travelled with family
Thank Heisenberg17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2023

Went here for family meal felt like we were being rushed to order staff all looked fed up and as if they couldn't be bothered when asked for the bill it was thrown on the table and when the change was brought back it was thrown on the table as well wouldn't recommend going

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Michelle D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 July 2023 via mobile

Looking at some people’s reviews I was unsure what to expect, check in was quick and very professional.
Okay as others have said the door to a certain room was stiff to open , but get a life. The bed was clean , linen decent, bathroom small but again clean with a fabulous shower.
Drinks before dinner served by a team of lovely young and knowledgeable staff, food was wonderful but beware… the portions are enormous.
As we were leaving at 7 the next morning we checked out after dinner, the young lady who appeared to be in charge offered to have breakfast rolls ready for us the following morning,
Big fat hot bacon rolls unwrapped on the ferry , delicious.
Well done to an exceptional young team

Date of stay: July 2023
Trip type: Travelled as a couple
Thank andrewcB5651PH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Phil Durrand, Owner at Lauriston Hotel, responded to this reviewResponded 18 July 2023

Patricia thank you for your lovely comments it is so pleasant when someone takes the time to consider every element of their stay with us . We as a team take great pride in what we do and we are delighted that we managed to deliver . Thank you again and hopefully we'll see you again soon

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