Had my wedding here, big mistake! We put deposit down on price of package over a year ago and when it came to paying package they added £500 on to it. I kicked up and refused to pay it as I will not tolerate being ripped off!
What they did at my wedding was disgraceful and strongly believe they did it on purpose because I refused to pay the extra they tried to add on to bill.
Firstly, they had a curtain in ceremony room hanging down even though they knew a wedding was to happen. They cut up my wedding cake when I specifically gave instructions to 2 people that it was not to be touched and wasn't for guests. I also told them as cake was a cream frosting, it must be left in fridge and taken out 15 min before cake cutting by myself and husband and then straight to fridge again. This did not happen, they took cake out before meal in a hot room and left it there for about 4 hours! Told them I would set out my centre piece if they could set table but leave space for my centre piece and this didn't happen as they cluttered the whole table and my party and myself had to go in and move everything to get centre piece on tables. Played a very very inappropriate song before my cutting of cake by my husband and I. Didn't put guest book out after staff had told me to leave what I wanted put out in my bag next to table. 3 people had chosen the menu and all agreed on the desert but that's not what we got, we got a different desert then they tried to say the desert we had chosen wasn't on the package menu even though 3 people all said it was. I brought varies cakes to hotel in tinfoil trays for transport purpose only as I was told the cakes would be put out onto the hotels platters/trays but this didn't happen, they instead kept the cakes in the tinfoil trays and put them on the buffet table. Left an item of clothing in room and phoned up so we could go down and get it but was told by the cleaner that she binned it. Hotels have a lost property area and they knew who had been in room but after I complained by email, they all of a sudden retrieved it. Room wasn't cleaned properly as there was still coco pops on rug from previous guests and bathroom door would not close. room very dated and in need of upgrade. Breakfast was terrible, black pudding was swimming in oil and that bad it just turned to mush when the fork went in and the cafetiere wasn't working as the cup was swimming in leaves. Many guest said to me that the waiting staff were terrible as they threw down the bowls of soup and weren't helpful towards the vegetarian guests who had asked questions about their meal. Finally, I had a video camera set up by the videographer at the back and one at front and was told by friends and family members that staff stood at the back of the ceremony room talking and giggling during the service and guests were turning around to give them stares to shut up and they didn't. I am waiting on the video getting done and if I hear those staff on my ceremony video then I will be wanting a meeting with the owners. Absolutely disgraceful service, communication skills are zero between staff and management. Take heed, if your having a wedding, spend extra and go to a way better hotel or a registry office then a nice reception in a good hotel. I would have given zero stars but have to give one to write review.