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Reviewed 5 weeks ago

We took our pre-teens and they spent all day at the water park...so did us parents. Best day ever on the Flow Rider!!!! Food experience out of this world. Plan your dinners ahead of time as restaurants get booked out quick... Planning our return trip very soon.

Date of stay: August 2021
    • Value
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    • Sleep Quality
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Review collected in partnership with Hyatt Hotels
Thank ithompsonato
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Braedan Quigley, Sales at Grand Hyatt Baha Mar, responded to this reviewResponded 4 weeks ago

Dear Ithompsonato,

Thank you for choosing Grand Hyatt Baha Mar for your recent family vacation and taking the time to write a wonderful review of your visit!

Baha Bay is always a huge hit! We are happy to know that you all thoroughly enjoyed yourselves and are already planning your return trip, that is so exciting!

With the widest array of world-classed restaurants on our campus, they are in high demand for destination dining - it is definitely recommended to arrange dinner reservations in advance your stay.

Ithompsonato, we are certainly looking forward to your return stay. It will be a pleasure to host you and your family again!

Sincerely,
Dahlia Johnson for Braedan Quigley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

We were looking for a good hotel in the Cable Beach area and stayed at Baha Mar (Hyatt) for 4 nights.

The good things: The hotel is in very good condition, clean and covid safe with regular cleaning and mask policies while indoors.

Not so great: prices. Food is very expensive and quality is not great. Cheapest dish you're going to get is $24+ and in some cases, appetizer-sized at that price. Anything under that is definitely an appetizer and small overall. Sides will go for $6-$10. Beers: $8+, cocktails for $14+, with some bad ones for $12.

Well done:
- The staff at The Swimming Pig. Very friendly, efficient, food was good.

The bad:
- Bars open too late (11am). People are in the pool and the beach already, willing to get a drink and nowhere to get it, even when you see the staff there already.
- Towels were late in the morning twice in a 4 night stay. Staff at the beach was there ready, but towels had not arrived yet.
- Overall attitude of staff: "I just work here". Bars open at 11 and even though they are there already not doing anything, they will not sell you a drink at 10:58. Same goes for towels and umbrellas at the beach. A few of the crews DID work before opening time, like the ones on 8/21 and 8/22. The rest couldn't be bothered.
- About half an hour before the beach closes, they will take away your umbrella even if you're still under it!!! Sun was still high, we were reading and they simply came and took the umbrellas away. This happened to us twice and the days we got to the beach late, still noticed there were already no umbrellas. Most hotels will let you keep the umbrella until after sunset.

Date of stay: August 2021
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Review collected in partnership with Hyatt Hotels
1  Thank dmanero1229
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Braedan Quigley, Sales at Grand Hyatt Baha Mar, responded to this reviewResponded 4 weeks ago

Dear Dmanero1229,

Thank you for choosing Grand Hyatt Baha Mar as the destination for your recent vacation and taking the time to share your experience with the Trip Advisor community.

The safety of our guests is always paramount and we are thankful that you acknowledged and appreciate the protocols that we have in place regarding Covid. I will be sure to share your compliments with our partners at The Swimming Pigs Restaurant.

Your concerns are noted regarding the bar opening times, attitudes of the staff, towels being delivered late and the removal of beach umbrellas while being used - this is by far not customary and certainly not the lasting impression we wish to leave with you. Rest assured, this will be shared with the Recreation Management team to ensure the service shortfalls are fixed.

Please accept my humble apologies. We hope to welcome you back in the future to see the improvements we will make.

Sincerely,
Dahlia Johnson for Braedan Quigley

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Reviewed 23 August 2021

A great week with the family and the kids. Kids want to come back. Spectacular, pools, water park, restaurant. For adults the Cigar Lounge, Jazz Bar and Casino were great! would definitely recommend coming back

Date of stay: August 2021
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Review collected in partnership with Hyatt Hotels
Thank Michael N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Braedan Quigley, Sales at Grand Hyatt Baha Mar, responded to this reviewResponded 4 weeks ago

Dear Michael N,

Thank you for choosing Grand Hyatt Baha Mar for your recent family vacation and taking the time to write a wonderful review of your visit.

We are delighted to know that you had a great week with your family and got a chance to experience a little of everything. Our 7 pools, Baha Bay Water Park, over 40 restaurants, bars and lounges, 100,000 sq ft of Casino space - I have to agree, we really do have all you need and so much more!

Michael, we are definitely looking forward to your return stay.

Sincerely,
Dahlia Johnson for Braedan Quigley

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Reviewed 23 August 2021 via mobile

One of my favorite spots in the Bahamas. Rooms are clean and the staff is fairly attentive. A couple hiccups due to covid as far room service was not available every day unless requested and A few other issues. The water park was not fully open as of the first week of August but there were a few rides that were exciting.

If I went as a couple I would try the Rosewood or SLS for a change but Grand Hyatt was more than adequate.

Restaurants were good but expensive so be prepared. You can also spend at the pool and beach bars quite easily. Swimming Pig was probably the best for family dining. Make reservations before you arrive but I would definitely make reservations for breakfast which I have never done in the past but definitely necessary. Pandemic shortages effected the Starbucks product availability as far as breakfast. Cafe Madeleine was by far the best breakfast experience.

Date of stay: August 2021
Trip type: Travelled with family
Thank chud605
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Braedan Quigley, Sales at Grand Hyatt Baha Mar, responded to this reviewResponded 4 weeks ago

Dear Chud605,

Thank you for taking the time to share your thoughts with the Trip Advisor community of your recent visit to Grand Hyatt Baha Mar.

I am happy to report that all of our slides and pools in Baha Bay are now open and ready for your return! I have noted your comments regarding the areas in which you experienced service downfalls and I will share with the respective teams to ensure improvements are made.

Again, thank you for your feedback. We hope to welcome you back very soon.

Sincerely,
Dahlia Johnson for Braedan Quigley

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Reviewed 23 August 2021

With the exception of Covid rules. Fantastic vacation fun beautiful great food. table a little high in the casino for off times but was a great get away. Pools , sun , new water park are all great. Souvenirs are on the pricey side but it is the bahamas

Date of stay: August 2021
    • Value
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Review collected in partnership with Hyatt Hotels
Thank greglines
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Braedan Quigley, Sales at Grand Hyatt Baha Mar, responded to this reviewResponded 4 weeks ago

Dear Greglines,

Thank you for choosing Grand Hyatt Baha Mar for your recent vacation and taking the time to write a review of your stay.

I am delighted to learn that you had a beautiful vacation filled with fun and great food!

We hope to have a chance to welcome you back again very soon.

Sincerely,
Dahlia Johnson for Braedan Quigley

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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