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Mayaguez Resort & Casino
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Reviews (421)
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All reviewsresort casinopool viewfamily vacationthe pool area is greatroom conditioncustomer service isbuffet stylecheck in processhamburgersmall casinocastillopatienceadministrationinsectszoo
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Reviewed 28 March 2018 via mobile

I had such an unpleasant experience. I came here to have a nice time with my friends and family. First of all I tried buying a pizza and I couldn’t cause the while team was going on a break. So we had to wait a whole hour to be able to eat something. Afterwards I tried telling the staff that the jacuzzi wasn’t working and they told me that they where going to check what they could do about it.(not solving my issue) I tried telling another staff about it and he told me that the sun could take care of the problem of heating the jacuzzi. I tried going to the manager of the hotel,and he didn’t want to take care of the problem. So unfortunately I didn’t have a good time.

Stayed: March 2018, travelled with friends
1  Thank Daniel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2018

We made reservations for two rooms,requesting accommodations for a handicapped in one of the rooms. Upon arrival they informed us that the handicapped room had only one full size bed. We had requested a two bed room. A more confortable setting was requested and they gave us another room.
The following incidents ensued
- The bedroom was in a basement with No Windows.
- in case of fire or lack of electricity that their is no elevator the exit out of that basement was only an stair not a ramp as required
- The bathroom although handicap ready had a hand-held shower head that was not properly installed and fell down making for a splash of water out of the bathroom and into the room.
- The shower curtain and rod also came down when entering the shower space hitting the handicapped .

Room Tip: Select another hotel. Do not go to this one
Stayed: February 2018, travelled with family
3  Thank c0nchitin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 January 2018

Everything clean and nice. Just the rates: even on weekdays,anytime, I cannot find good rates for stay at least 3 or four days again. Expensive! Anyway, Im still looking. We deserve it! We visite the zoo, Mayaguez Mall, the Downtown and Yaguez Theather. . Such a nice time. If you can GO for it!

Room Tip: Front of the pool. Nice!
  • Stayed: May 2017, travelled as a couple
    • Sleep Quality
    • Service
Thank Luz N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2018

I can,t give a great review of this place, of course they had a new section, but unfortunate my Spanish last name did,nt help, about the hallway the rugs smelled awful, needs to totally be replaced, in the room I stayed needs a total renovation, the furniture was poorly in decades of bad shape, the bathroom suck. The end of year party was great, the check-in and check-out was fast, I think they should of consider me and my wife and gaved us a better room. Won,t ever stay here again unless they offer me a better room with a better deal, Mayaguez Resort & Casino Hotel, the room that was given to us was not fit for tourist to stay, not even the owner would stay in one of these rooms.

Room Tip: Ask for the ones with the Ocean view and pool
  • Stayed: January 2018, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank Rocko Diego P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dalonso, General Manager at Mayaguez Resort & Casino, responded to this reviewResponded 16 January 2018
Google Translation

Rocko Diego. Nuestra empresa no discrimina al asignar habitaciones por un apellido! Para la epoca de su estadia, el hotel estaba a un 100% de ocupacion con grupos de manejo de desastres y companias privadas. A Dios gracias nuestro servicio no se vio interrumpido por el paso de Maria excepto por dos pisos de la Torre Nueva ( Sky Tower) y el River Pool. El main tower tuvo inundaciones por eso todavia huele y se siente la humedad. Se secó bastante, pero estamos bregando con eso todavia. Hay una diferencia en tarifa entre el Main Tower y el Sky Tower. Cuando haga su próxima reservación especifique que le den las tarifas del Sky Tower que son las habitaciones nuevas. Nos alegramos que la haya pasado bien en nuestra despedida de año! Saludos!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018

Loved everything! service was beyond my expectations! Check it was very easy, front desk service was awesome, security, room condition, bar and Castillo Rest was excellent. Veronica at the front desk was adorable, she even gave me Happy New Years tiaras! ♥, Guillermo and the rest of the staff was amazing!

Room Tip: I stayed at the 3rd and main floor and it was perfect, pool view
  • Stayed: December 2017, travelled with family
    • Value
    • Rooms
    • Service
1  Thank cmmm69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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