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Reviews (5,907)
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Reviewed 2 May 2018

This is our first time at a Sandals resort and I would say that we are very disappointed with the resort and their service.
After 4 hours plane ride, the Shuttle from the airport to the resort took 2.5 hours, while we expected it to be around 1.5 hours based on what we heard from previous reviews. The drive was slow in spite of the traffic being not too bad which made the journey to the resort even more long and tiring.
After paying top dollar for the resort, one would expect quality service and care. However, the check-in was very disorganized and unprofessional. Sandals’ employees were not focussed on checking us in and were trying to check in multiple guests at the same time, not paying attention to what we were saying and kept leaving us in half sentence to help another guest and we would have to repeat ourselves multiple times before we were checked in. Finally, when we checked into the room (Caribbean Luxury Honeymoon – LX) we found the room to be outdated: the furniture and bed was not in a great shape. Also, the washroom had no door! There should be an option for guests, I would thinkl! Luckily, we met a manager (Orena) at the front desk that afternoon and shared our concerns. She immediately upgraded us to a Paradise Honeymoon Beachfront Grande Luxe Club Level Room. We appreciated that gesture.
The view from the room was great, the bed and furniture was very clean and comfortable. However, the bathroom was outdated and shower was terrible. The water pressure was very bad and had an old shower head. The shower needs a renovation.
Throughout our stay, we found most of the staff at the buffet (Bayside) and at various Bars to be rude and not helpful. At the buffet, fruits at the juice/milk shake station and meats at the meat stations were not being refilled even when it was well within buffet hours. When asked, the staff at these stations would casually respond that the food is over and were not sure when/if they would be refilled.
However, we always enjoyed omelettes made by Kay Ann at the omelette station at breakfast. She makes amazing omelettes and served us with a big sunny smile!!
We tried a la carte breakfast at Barefoot grill. We ordered an entrée each, a fruit plate to share and a coffee. The waitress brought us the entrée and forgot about the fruit plate and coffee. We waited a while and eventually walked away assuming that they forgot!
Dinners at all the restaurants were good. I enjoyed dining at the Sundowner, Bare foot grill, Cucina, Kimonos. We enjoyed dining at Kimonos the best. The Teppanyaki experience was amazing- good food and good company. We were lucky to have super friendly couples at our table and the cook was great. I would definitely recommend this restaurant.
We found the room service to be extremely slow. We ordered a pot of coffee and a dessert at 6.15 pm one evening and the room service did not arrive until almost 8 pm…while we were heading out for dinner.
The beach and the water are amazing. The sand on the beach is white and powdery and well maintained by the resort staff. The sea is mostly calm and crystal clear. The resort building is beautiful (plaintation style buildings) with well-kept gardens and tropical trees. The resort had lots of beach towels and beach chairs. The included aqua sports is definitely a bonus, especially for people interested in scuba diving, snorkelling, para sailing etc. We did the glass bottom boat tour and saw a lot of fish and star fish.
We will not be returning to this Sandals or any other Sandals resort in the future. Very disappointed!

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Service
9  Thank Vazzir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2018 via mobile

We returned home Sunday after a wonderful relaxing week. This was our 4th stay in Negril. We have been to several properties but always always return to Negril. Why? Well, the beach for starts. 7 miles of white sand and water so calm and refeshing. You'll see the most beautiful sunsets from that beach. Finally is the staff. Take a stroll around the property and every staff person you see will have a smile and a "how's your day going?". Great service every where you turn. They truly make you feel at home the minute you arrive. Prepare to unplug, unwind and recharge. Enjoy a massage at the Red Lane Spa.

With that said I'd like to to some special shout outs to some of the staff from this stay. Julene, Terriann & Claudia who greeted us every morning with a smile and a mimosa. I didn't even have to place my order after the 1st morning. Eggs benedict and fruit plate. My absolute favorite breakfast. They are a great team in the morning. You ladies rock! Delford, who is on the dinner shift. So funny and upbeat and checked on us regularly. I big thank you to Rosemarie from the gift shop who helped me secure my Sangsters rum cream to bring home. Keron, hands down our favorite photo guy. Juliet, in housekeeping who will see to it you have everything you need and she is the sweetest woman there is. Last but not least, our Butler's Kenrick and Wadea. They make a great team. You could just think about what you'd like to eat or drink and poof! it arrived. We feel lucky to have them and look forward to seeing them again on our next visit.

Stayed: April 2018, travelled as a couple
2  Thank Diane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2018 via mobile

Our time was wonderful right from the check in with Oshane. We came here for our wedding and we got a wonderful experience. Everyone was so friendly and helpful. The food and drinks were spectacular and the entertainment was unlimited. Oshane participate in our wedding making the day extra special. Darya really went all out making our day wonderful.

Stayed: April 2018, travelled as a couple
3  Thank Wendy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kellena H, Online Review Coordinator at Sandals Negril Beach Resort & Spa, responded to this reviewResponded 3 May 2018

Hi there Wendy!
Thank you for sharing your amazing wedding experience at our Sandals Negril Resort with us. We will first like to say congratulations on your nuptials and thank you for choosing our resort to host your once in a life time celebration. It is great to know that your wedding was everything that you wished for and the planning was worry free from start to finish. Your kind words on Oshane and Darya will be forwarded to their Managers, so they can be recognized for their great service they provided to you. We look forward to welcoming you back home to celebrate your first anniversary, as we can assure you another fantastic vacation.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2018 via mobile

We came here for our wedding and honeymoon. What we got was the most wonderful experience imaginable. When we arrived our new friend Oshane at the front desk got us settled on "Jamaica Time"Oshane was the best and he was also our best man at our wedding. We ate at the best Caribbean Jerk chicken on the planet. Everyone here gives you the personal touch, feeling like family. Darya made our wedding to be intimate and memorable. There are not words to describe the special care and consideration we receive from all the staff at Sandals Negril especially Oshane at the front desk.

Stayed: April 2018, travelled as a couple
2  Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2018 via mobile

Great place to visit and enjoy some fun in the sun with the family. Beautiful beach, lots of activities for the adults and kids. This was our 4th visit and we would go back again in a heartbeat. One of the reasons we keep coming back is the employees, the following employees really went out of their way to ensure we had a great experience: Adrian H, Kimberly, Carrena, JoJo, Duval, Lensmore, Troy, Vennecia, Willie, Odane, and Kemar. Thanks to all of you for your kindness and hospitality. Hope to visit again soon. Chop Chop & family

Stayed: April 2018, travelled with family
Thank ednh2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kellena H, Online Review Coordinator at Sandals Negril Beach Resort & Spa, responded to this reviewResponded 3 May 2018

Hello there!
Thank you for taking the time to share your experience at our Sandals Negril Resort. We were pleased to read that you enjoyed your vacation overall and we were able to surpass your expectations on this vacation. It is great to know that you were able to experience our friendly staff members and our beautiful resort. Thank you for your kind remarks and we hope to welcome you back in the future for yet another fantastic vacation!

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