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“Start to finish”

Amstar DMC Tours & Transfers Jamaica
Ranked #19 of 117 Transportation in Montego Bay
Certificate of Excellence
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Attraction details
Owner description: Amstar DMC is a leading destination management company providing services to individuals, travel agencies, tour operators, corporations and meeting planners. With a track record of 28 years delivering exceptional experiences, Amstar serves in some of the world’s most beautiful spots: think Mexico, Jamaica, the Dominican Republic, Costa Rica and Hawaii. From handpicked destination experiences to private VIP itineraries, plus a wide range of transportation options, we deliver the kind of experiences and service you and your clients need, stress-free. Our difference comes from our world-class service, delivered by a team of travel experts with a deep-rooted passion for travel and customer service.
Reviewed 3 May 2018

Your vacay begins with the individuals who transport you to your resort. They get you safely to your destination and are friendly and professional.

Thank Jimmie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pam A, Manager at Amstar DMC Tours & Transfers Jamaica, responded to this reviewResponded 15 May 2018

Hello Jimmie W
Thank you for taking the time to share on TripAdvisor your experience with Amstar DMC in Jamaica! We're so happy to read you enjoyed your trip and we greatly appreciate it you sharing your vacation experience.

Thank you again for sharing your experience and we look forward to welcoming you again soon.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (455)
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"cool runnings"
in 4 reviews
"cleared customs"
in 4 reviews
"secrets wild orchid"
in 5 reviews
"private car"
in 9 reviews
"shopping trip"
in 4 reviews
"airport transfer"
in 13 reviews
"great service"
in 15 reviews
"private tour"
in 11 reviews
"ground transportation"
in 4 reviews
"travel agent"
in 7 reviews
"mayfield falls"
in 5 reviews
"always on time"
in 6 reviews
"both ways"
in 4 reviews
"air conditioned"
in 4 reviews
"montego bay airport"
in 4 reviews
"made us feel"
in 5 reviews
"ocho rios"
in 7 reviews
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48 - 52 of 456 reviews

Reviewed 28 April 2018 via mobile

We recently booked an excursion through amstar for a catamaran ride. We booked for 16 people from our wedding group. To start things off they are not clear about what and where it is. There was one leaving from the beach we were on yet we had to be picked up and taken by shuttle to be taken to Margaritaville, Negril.(don’t go if you want to experience Jamaica without being hassled by locals shoving anything they can sell In your pockets followed you being threatened for saying no and end up in a physical confrontation.)

Finally after waiting for about an hour we get on the catamaran( the tortuga- it’s yellow) we got crammed like a pack of sardines along with strollers and little kids under the age of 6. Our rep Yanneaka knew we were all adults only and were looking to have a good time and let loose. Very hard to let loose when being courteous to the other passengers with kiddos(which we don’t mind kids but never were told they would be on the excursion.)

To start it off the boat had a motor not working(a loose wire they claim - which wasn’t fixed until our voyage back from ricks cafe.) They took us to a local snorkeling spot which was supposed to be an hour. They made it only 30 min in the water. Not enough time to explore or see anything.

To cut it short from here most the passengers ended up leaving ricks cafe and took taxis back to their resorts.

We reached out to our rep Yanneaka to rectify the situation for a bad excursion. They offered nothing to make things right and used excuses to justify why they can’t. Regardless be weary of this company and their practices. I will never give them a dime of my money on another trip. As others have mentioned on previous reviews they are crooked and take your money and run.

Thank pmperrin86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pam A, Manager at Amstar DMC Tours & Transfers Jamaica, responded to this reviewResponded 1 May 2018

Hello Josette,

I am sorry to read this; Amstar DMC strives to offer World-Class Customer Service and I apologize if in this occasion your expectations were not met. We would like to assist you further and look into what happened. We work with external tour providers who must adhere to high quality standards and these issues are very important to us.

If you would be so kind, please send an e-mail to my colleagues in Jamaica with your booking reference code, lead passenger's name and, if possible, a more detailed description of what happened. Please send all this to: customercare@amstardmc.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2018 via mobile

We booked a catamaran snorkeling trip with them, huge mistake
We were staying at an adult only resort and wanted and requested adult only and they booked us on a catamaran with adults and babies with strollers being boarded. They said we can snorkel for an hour in 1/2 hour they called us out of the water. The catamaran broke only working on one engine took forever to get back which wasted a day of our vacation
When told them about what had happened they did NOTHING!!!! Please don’t waste your time talking with them. It was our huge mistake please do not make the same mistake!!!!

2  Thank Josette F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pam A, Manager at Amstar DMC Tours & Transfers Jamaica, responded to this reviewResponded 1 May 2018

Hello Josette,

I am sorry to read this; Amstar DMC strives to offer World-Class Customer Service and I apologize if in this occasion your expectations were not met. We would like to assist you further and look into what happened. We work with external tour providers who must adhere to high quality standards and these issues are very important to us.

If you would be so kind, please send an e-mail to my colleagues in Jamaica with your booking reference code, lead passenger's name and, if possible, a more detailed description of what happened. Please send all this to: customercare@amstardmc.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2018

Always on time!!! Air Conditioned and friendly driver. Arrived safely to Resort. I would definitely recommned and reuse

Thank SandraTaylor1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pam A, Manager at Amstar DMC Tours & Transfers Jamaica, responded to this reviewResponded 1 May 2018

Hello SandraTaylor1980
Thank you for taking the time to share on TripAdvisor your experience with Amstar DMC in Jamaica! We're so happy to read you enjoyed your trip and we greatly appreciate it you sharing your vacation experience.

Thank you again for sharing your experience and we look forward to welcome you again soon.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 22 April 2018

Amstar was great for all our needs while we visited the island for five days. Tanisha was very informative and nice.

Thank moneymincraft d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pam A, Manager at Amstar DMC Tours & Transfers Jamaica, responded to this reviewResponded 1 May 2018

Hello moneymincraft d
Thank you for taking the time to share on TripAdvisor your experience with Amstar DMC in Jamaica! We're so happy to read you enjoyed your trip and we greatly appreciate it you sharing your vacation experience.
We'll be sure to tell Tanisha how much you appreciated her help.

Thank you again for sharing your experience and we look forward to welcome you again soon.
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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