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“From start to finish”

Club Mobay Departure Lounge
Ranked #6 of 85 things to do in Montego Bay
Certificate of Excellence
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Attraction details
Owner description: A uniquely Jamaican, first class lounge experience. Imagine escaping from the stress and chaos of security lines and crowded departure halls to a sanctuary where you can relax or catch up with the office. The 10,000 square foot lounge affords you the space to enjoy culturally themed specialty rooms, a complimentary premium bar, snacks, wifi, shower facilities, concierge duty free shopping. Jamaican hospitality and charm meet first world innovation at Club Mobay.
Reviewed 3 May 2018

Club Mobay’s departure lounge serves as an extension to the cordiality of the resorts. If you went for rest, relaxation and quietness, you will continue to receive it even as you leave.
The staff are courteous, the food is good and you don’t have to deal with normal airport hustle and bustle.

Thank Jimmie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie L, Customer Experience Executive at Club Mobay Departure Lounge, responded to this reviewResponded 5 May 2018

Hi Jimmie W,

Thank you so much for a great review!

Our team here at Club Mobay work really hard to ensure we give you an extension of your vacation where the 3 R's continue - Rest, Relaxation and Rejuvenation and are happy to hear we met your expectations.

We do hope you return to our beautiful island soon and that Club Mobay will always be included in your trip!

P.S. We don't want to brag, but we hear our VIP Arrival service is just as good!



Stephanie from Club Mobay/Club Kingston

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"through customs"
in 777 reviews
"fast track"
in 381 reviews
"sandwiches"
in 402 reviews
"sushi"
in 246 reviews
"free wifi"
in 370 reviews
"worth the money"
in 514 reviews
"security line"
in 161 reviews
"arrival service"
in 156 reviews
"comfortable seating"
in 126 reviews
"food and drinks"
in 421 reviews
"full bar"
in 135 reviews
"hour wait"
in 84 reviews
"flight home"
in 166 reviews
"free drinks"
in 146 reviews
"long line"
in 132 reviews
"finger food"
in 237 reviews
"leaving jamaica"
in 111 reviews
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343 - 347 of 8,531 reviews

Reviewed 1 May 2018

I'm glad we chose to do this. We have two children, one of which is a very energetic 2-year-old. It was nice to have a playroom that contained them! We arrived about 3 hours prior to departure, so we had a lot of time to kill. Good food, good drinks, good wifi, clean bathrooms. One thing that wasn't great was the cleanliness of the kids playroom. It smelled bad, and the floor looked dirty. Everyone is supposed to take off their shoes, but apparently many people don't. My kids' bare feet were filthy when they came out. They need to clean that room, the toys, and replace the foam mat on the floor. It would also be nice if they could expedite flight check-in like they do security. The check-in process was a huge, slow-moving line when we were there.

Thank MonkysAndrea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie L, Customer Experience Executive at Club Mobay Departure Lounge, responded to this reviewResponded 5 May 2018

Dear MonkysAndrea,

We are so happy you chose to do Club Mobay too! We are also ecstatic to hear that you and your kids enjoyed the convenience of the kiddies playroom and our facilities paired with good food, drinks and Wi-Fi.

It is unfortunate that the cleanliness of the toys and playroom were not up to our VIP standards on the day of your visit, we will definitely have this addressed asap!

We have noted your suggestion for expedited airline check-in and while we work with all our airline partners to accommodate our guests, the airline check –in process is outside our purview.

Thank you so you much for taking the time to share your feedback with us, we appreciate both positive and constructive feedback as both are equally important and allow us to continually better our brand and exceed the expectations of our guests.



Stephanie from Club Mobay/Club Kingston

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Reviewed 1 May 2018

We have done this our last two trips and it is totally worth the cost. Just not having to wait with the masses helps, but knowing you can grab some more cocktails and goodies before leaving paradise takes the edge off leaving the resort to fly back home.

Thank SPSP23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie L, Customer Experience Executive at Club Mobay Departure Lounge, responded to this reviewResponded 3 May 2018

Dear SPSP23,

We can’t thank you enough for your kind review of Club Mobay

It is our goal to create a lasting impression of one’s vacation in paradise through warm hospitality coupled with our world-class amenities.
With that said, we are happy that we’ve always made your airport experience as smooth as possible and allowing you to relax before your flight!

Thanks again for spending your last moments on our beautiful island with us and we hope to see you again pretty soon!


Breanna from Club Mobay/Club Kingston

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Reviewed 1 May 2018

this is a hidden gem coming in is awesome especially if theres a few planes land the same time walks you right in to customes quick service short lines
on the way out the red carpet is out for your trip threw the scanners quick and efficent sure beats the long winding roaps to the regular line
bar food was good we opted for an extra price menu sandwich list that they have as oposed to the stuff in the buffet just wanted a good sandwich for the ride home belly
hate being hungry and traveling the snickers guy comes out good service happy bartenders would do it again

Thank BuddyThePlumber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie L, Customer Experience Executive at Club Mobay Departure Lounge, responded to this reviewResponded 3 May 2018

Dear BuddyThePlumber,

Thank you for sharing your valuable feedback with us.

We know that travelling can be hectic at times, however, we try to ensure our guests receive a smooth transition through Immigration, Customs and Security.

Once that is done, you head straight to the lounge where you are able to relax and indulge in our vast array of treats with complimentary beverages.

With that said, we’re glad that you had a wonderful experience.

We look forward to hosting you again soon and it is always our aim to deliver 100% client satisfaction.



Breanna from Club Mobay/Club Kingston

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Reviewed 1 May 2018 via mobile

Definitely worth the money to bypass the long immigration lines and get on with vacation. The lounge is nice, staff is excellent, cant go wrong.

1  Thank mhurley1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie L, Customer Experience Executive at Club Mobay Departure Lounge, responded to this reviewResponded 3 May 2018

Dear mhurley1978,

Thank you for visiting and sharing your valuable feedback with us.

We’re so happy to hear that you had such an awesome experience! It is our duty to make you feel stress free and feeling like a true VIP by receiving a seamless transition through Immigration, Customs and Security.

We design our facilities with the needs and comforts of our guests in mind. Once you enter the lounge, sit back and relax while you indulge in our tasty treats with complimentary hot and cold beverages.

Your feedback truly mean a lot to us and it is customers like you that keep us going!

It was truly a delight to have hosted you and we look forward to seeing you again soon!



Breanna from Club Mobay/Club Kingston

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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