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drewja2014

Amazing resort, Staff & Service

5.0 of 5 bubblesReviewed 3 weeks ago
The Silversands Grenada was beyond fabulous. The Management & the Staff were awesome, very attentive to all our needs and getting us settled into our Villa .

The food at their restaurant for breakfast & dinner was excellent. The pool was amazing as was the service for lunch & drinks .

The beach was beautiful, water a great temperature and DeJohn was there for whatever we needed and more. We even had the GM and several other managers say hello , talk to us and make sure we were having a great time

I had a slight emergency that required me going to the hospital the driver Jhon would not leave our side, he actually was extremely helpful in getting a doctor to take care of me. He went above and beyond staying with us long after his shift was over to make sure we were taken care of.

Hermain, Nicholson, Donique & Shea were awesome with our service and our needs . I may not have thanked everyone by name but it was a fantastic experience !! We will be back to Grenada and the Silversands Resort.
Kathy & Drew Anderson
Date of stay: May 2024
Room Tip: It is an excellent resort with an unbelievable staff .
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Elke Shields, Marketing at Silversands Grenada, responded to this review
Responded 3 weeks ago
Dear Kathy & Drew,

Thank you so much for your outstanding review. We are thrilled to hear that your stay at Silversands Grenada was beyond fabulous and that our management and staff were able to provide you with attentive service and a warm welcome to your villa.

We commend Jhon's exceptional assistance during your emergency. It's heartening to hear that he went above and beyond to ensure you received the care you needed, and we will ensure to relay our thanks for his dedication and compassion.

We're also grateful for your kind words about Hermain, Nicholson, Donique, Shea, and the rest of our team. Your recognition means the world to us, and we're happy to have made your experience so memorable.

We can't wait to welcome you back to Grenada and Silversands Resort.

Warmest regards.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (244)
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Reviewed 4 weeks ago

Because of the Condé Nast review we booked this hotel for a relaxing one week vacation. We should have been informed prior to arrival that there was noisey construction/repair around the pool/beach area. the pool is a featured aspect of this resort. Additionally we should have been informed that the a/c in our oceanfront room was incapable of cooling the room. Temperatures ranged from 89F to 86F in room. These two factors:made this hotel unacceptable for our vacation. We made the assistant manager Sherif aware of our dissatisfaction and he did try to change our accommodations to a suite that had the identical a/c problem and at a different property that had a restaurant next to the room he offered us. We were extremely upset and decided to mov to another hotel. We asked for a complete refund inlight of these unacceptable problems and we were offered $1400! Our stay cost us approximately $7200! So we are paying for an additional hotel stay and the $7200to Silversands. The other problem we had was at their Grill where we went for a late lunch. Ater sitting with no service for 45 minutes we were told the kitchen was closed! Ultimately a server took pity on us and brought us a tasteless hamburger and a grilled Shrimp dish that was so heavily spiced it was inedible. The manager credited us back for this horrible meal. In all it’s impossible to understand the rating this hotel received. The hotel is also coming up on my articles! Strange?! We are still looking to get a complete refund

Date of stay: May 2024
    • Value
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Review collected in partnership with this hotel
3  Thank boxmaven
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elke Shields, Owner at Silversands Grenada, responded to this reviewResponded 3 weeks ago

Dear boxmaven,

Thank you for sharing your feedback with us. We are truly sorry to hear about your recent experience at our property and regret the inconvenience you faced during your stay. We understand how important a relaxing and enjoyable vacation is and will be addressing these issues with our team to prevent them from happening in the future.

We regret that the alternative accommodations offered did not meet your expectations and that the resolution provided by our management team was unsatisfactory. We are committed to better handle similar situations and ensure fair compensation for our guests.

Your feedback is greatly appreciated. We remain at your service and ready to continue our conversation via our established email channels.


Warm regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The website doesn't do justice to this incredible hotel. Tucked away on a fabulous beach; this is paradise. The staff and amenities are 6 star. The lunch and dinner on the property are expensive.

Date of stay: May 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank danieljannerkc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elke Shields, Marketing at Silversands Grenada, responded to this reviewResponded 3 weeks ago

Dear Daniel,

Thank you for your fantastic review. We're delighted to hear that you found Silversands to be a hidden paradise and that our beach location exceeded your expectations.

We take great pride in our staff and amenities, and it's wonderful to know that you felt they were 6-star quality. Your kind words are truly appreciated and we'll ensure to share them with the entire team.

We understand that the cost of lunch and dinner on the property may be higher than expected. We strive to provide a luxurious dining experience with the finest ingredients, and we hope this added to the overall enjoyment of your stay.

Thank you again for your feedback and for choosing Silversands. We look forward to welcoming you back for another memorable getaway.

Warmest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2024

Loved our family vacation at Silversands. Enjoyed a lovely stay in the 3 bedroom villa. It was the perfect spot for a trip with our adult children. Nicholson and his conceirge team were readily available to us and ensured all of our needs were met.
The 300’ pool is so picture perfect and fun to swim a few laps and then enjoy the beautiful view of the Caribbean just steps away from the edge of the pool. The Grand Anse beach is great for walking.
Enjoyed weather of 26 to 32 degrees.
Also enjoyed a hike to Seven Sisters Falls lead by Lion.
Thank you Silversands for a truly perfect vacation. We will be back!

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Thank L S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elke Shields, Owner at Silversands Grenada, responded to this reviewResponded 3 weeks ago

Thank you for your wonderful review of our property.
We are so excited to hear that you and your family had such an enjoyable stay at Silversands.

We're delighted that our concierge team were able to meet all your needs and contribute to making your vacation memorable. The 300’ pool and the stunning view of the Caribbean are indeed highlights, and we're glad you found them as picture-perfect and enjoyable as we do.

Grenada truly is a special place and we are pleased you had the opportunity to experience the beauty of our island home.

Thank you for choosing Silversands for your family vacation. We cannot wait to welcome you back for another memorable stay.

Warmest regards.

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Reviewed 30 April 2024

Wonderful staff. Everyone was so friendly. They helped us arrange activities, reservations, and social requests. They gave such personalized care.
Great food choices.
Right on Grand Anse beach.
A little distant from other local restaurants. But easy access to the beach.
Beautiful accommodations that were modern and clean. Comfortable beds. Beautiful spa.
Things were pretty seamless from airport pickup to check out.

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sheneka H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hermian Griffith, Guest Services / Front Office at Silversands Grenada, responded to this reviewResponded 2 May 2024

Dear Sheneka,

Thank you for staying with us during your recent visit to Grenada. We appreciate that you enjoyed your stay with us, especially our staff who all worked hard to make your experience memorable, by assisting with activities and providing personalized care.
We acknowledge your kind comments about our food options, beachfront location, and modern accommodations with a beautiful spa.

Hopefully, we would get to welcome the opportunity to have you back soon for another memorable stay.

Regards,

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Reviewed 28 April 2024

Location and hotel spectacular but still some improvements are needed to be considered a 5 stars hotel (breakfast with few choices, room service with small details that need more attention to the guest, no reference to our honeymoon, price for the restaurants too high compared to what you get)

Date of stay: April 2024
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Thierry P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hermian Griffith, Guest Services / Front Office at Silversands Grenada, responded to this reviewResponded 2 May 2024

Dear Thierry & Elisa,

Thank you for choosing to stay with us during your recent visit to Grenada for your honeymoon and for sharing your feedback regarding various aspects of your experience with us.

We have noted your comments about our breakfast options and punctuality and do apologize for any inconvenience caused by the limited choices of jam and bread, as well as the delay in having the complete selection of food available at start of breakfast 7:00am.

On a similar note, a honeymoon is a very special occasion in any couple's life, and we apologize that we did not properly recognize this event.

Thierry, we appreciate your feedback and look forward to welcoming you back for another opportunity to show you our improved service.

Regards,

Hermian Griffith
Director of Guest Relations

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