Family of 7 traveled, 5 adults and two teenagers. Riu did a pretty good job during the pandemic to ensure safety. It would have been helpful to have more staff in the buffet area to montior and enforce covid precautions on the weekend. The resort is stunning and is well kept! Alot of individuals selling items on the beach however, they are respectful and do not push. I thought the food was very good and there was always a variety at the buffet. Waiter Sanchez was the best!! We looked forward to be greeted by him each day. He went the extra mile to help make my daughter in laws 40th extra special. Due to the pandemic the hotel was not at capacity which was great for us. We only had a few complaints that were not even a big deal. Almost daily we had to request towels and our fridge to be stocked. There is an APP which works great for sending requests you need. We had no problem with the wifi. Staff was always helpful and very nice. A change in time for entertainment would be a recommendation as it really did not start until 9:30. I would recommend this resort and am looking forward to returning.

The hotel requires wearing masks during meals, check the temperature at each breakfast, and wash antibacterial liquid on hands at every step. I saw a situation in the swimming pool area where young people breached the 1.5m distance, and they did not want to understand the seriousness of the COVID situation and were laughing at the manager straight in the face. Question where is the security ?? How are You want to keep the distance of such behavior is allowed? First of all, talk to children who did not keep their distance, if this does not help, call their parents (which was not done) and call security (which was also not done). If the rules of distance are violated, they have to act quickly and decisively, not like the facility manager, walk from group to group and repeat who is more intelligent. A lot of people saw tis stituation! If we are required to use masks and covid restrictions (there are a lot of them during a pandemic, restrictions in themed restaurants, no bar in the room, etc.), staff must do eveeything to keep dostance beetven guest especiall when other guest are lauging with everything and short distance next to boss of the staff (this boss have seen this). If guest have to make all resteiction the hotel staff have to takie care of distance all guests!

People wants to feel safe, if you can't ensure it, maybe the hotel needs to be closed?

We stayed at the Riu palace for a week with a big group about 20 or so people and it was fantastic. Sandy at the buffet was so friendly. He did magic for the kids and made the table extra nice for us each time we were there. All around all the staff was friendly and helpful.