The hotel requires wearing masks during meals, check the temperature at each breakfast, and wash antibacterial liquid on hands at every step. I saw a situation in the swimming pool area where young people breached the 1.5m distance, and they did not want to understand the seriousness of the COVID situation and were laughing at the manager straight in the face. Question where is the security ?? How are You want to keep the distance of such behavior is allowed? First of all, talk to children who did not keep their distance, if this does not help, call their parents (which was not done) and call security (which was also not done). If the rules of distance are violated, they have to act quickly and decisively, not like the facility manager, walk from group to group and repeat who is more intelligent. A lot of people saw tis stituation! If we are required to use masks and covid restrictions (there are a lot of them during a pandemic, restrictions in themed restaurants, no bar in the room, etc.), staff must do eveeything to keep dostance beetven guest especiall when other guest are lauging with everything and short distance next to boss of the staff (this boss have seen this). If guest have to make all resteiction the hotel staff have to takie care of distance all guests!

People wants to feel safe, if you can't ensure it, maybe the hotel needs to be closed?

We stayed at the Riu palace for a week with a big group about 20 or so people and it was fantastic. Sandy at the buffet was so friendly. He did magic for the kids and made the table extra nice for us each time we were there. All around all the staff was friendly and helpful.

Great family vacation, staff very friendly and helpful. Hotel room was very clean, food was fresh and there was a lot of variety at the buffet. Sandy in the restaurant went above and beyond making my birthday celebration extra special.