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Traveller rating
11,026
2,683
1,058
313
188
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Reviewed 27 October 2021 via mobile

From the beginning to end our 5 night stay was seamless. My wife and I were immediately greeted by our UVC representative upon arrival and checked in at the UVC lounge. We weren't given a free upgrade on our room, but our preferred club tropical view did not disappoint. Our concierge Rafael was amazing! He took care of us throughout our stay and was only a message on WhatsApp away. He spoiled us with champagne, chocolates, booked our reservations to restaurants, and even a rose petal jacuzzi bath surprise in our room. He contacted us when we had forgotten and missed our PCR Covid test appointment. He saved our butts!!! He was kind, professional, and even a great singer lol as he serenaded us as he took us and our luggage to check out. We would highly recommend Rafael, he will make you feel both special and like family!

The service staff was spectacular. We ate breakfast and lunch everyday at Olio and absolutely loved every minute of it. Open air and an view of the ocean views? Yes please!! We were greeted most every day by the beautiful Emely Castillo, who sat us and were then served/pampered by the amazing staff including, Julio, Beni, Jose A, Junior, Santa and the beautiful little Clara. Hopefully we didn't miss anyone as we were made to feel special by them all.

We did try all of the al la carte restaurants but our favorite was the French Bordeaux. Poche our waiter, Juan F the manager and Manuel our chef spoiled us. There were even rose petals at the table for added romance. The servers and concierge would make our reservations when asked with no hesitation.

Most of our days were spent relaxing at the cabana along the lazy river, also made possible by our man Rafael! Alejandro made sure our drinks were always full with the utmost attention.

All in all a wonderful vacation and as most staff would say when thanked... "It's a pleasure "

Date of stay: October 2021
Trip type: Travelled as a couple
Thank Griever30
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
econcierge Secrets and Dreams Royal Beach, General Manager at Secrets Royal Beach, responded to this reviewResponded 4 weeks ago

Dear Griever30,

We appreciate the opportunity given to us at Secrets Royal Beach to host you during your trip. Your feedback is very important to us and we really appreciate the time that you have spent on completing your review here on TripAdvisor. We’re thrilled you had a wonderful stay with us and enjoyed all of the wonderful perks of staying at the hotel.

It is our pleasure to go above and beyond for our valued guests and reading that our attentive and kind service, and location helped you have an excellent experience is all that we could hope for and more. 

We eagerly await your return and would like to thank you again for dropping by our TripAdvisor page to share your recent experience.

Best regard,

José Maria Pérez
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2021

My wife and I stayed at Secrets Royal Beach in October of 2021 and we had a wonderful time. We upgraded to the Preferred Club so we got access to some additional lounges, pools and a private beach. Best of all, we got a personal butler named Tony who was incredible. He made all of our dinner reservations and even filled up our hot tub each night with bubbles and rose petals! We wanted to try some of the restaurants at the other Secrets resort next to ours and he walked us over there so we didn't get lost. He checked in every day to see how we were doing and if we needed everything.

The resort itself is beautiful and there were numerous pools to use. The food at the buffet and the various restaurants was excellent, especially the French and Mexican restaurants. My wife and I scheduled a couples massage which we both enjoyed and it came with a hydrotherapy sessions which was also amazing. The nightly entertainment was superb, especially the Queen and Madonna shows. The maintenance and housekeeping staff were always friendly and attentive to our requests.. They also kept our fridge well stocked with bottled water and beer every day.

Overall, I would say that I was very pleased with my stay at Secrets Royal Beach. It was the most relaxing vacation we have ever had and I would definitely return in the future. I would certainly suggest that you upgrade to the Preferred Club to have a better experience.

Date of stay: October 2021
1  Thank Lodoss0
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
econcierge Secrets and Dreams Royal Beach, General Manager at Secrets Royal Beach, responded to this reviewResponded 4 weeks ago

Dear Lodoss0,

Thank you for entrusting us at Secrets Royal Beach to be your holiday destination. Thank you for taking the time to write such a nice comment about our team, it is indeed comments like yours that boost us to do what we love the most, which is creating memorable stays for our guests.

I am extremely pleased to know you were able to thoroughly enjoy your stay from the service you received to your accommodations and hotel location. My team and I strive on providing excellent service and culinary experiences to ensure our guests have the most memorable stay. I will be certain to pass on your kind comments to our colleagues.

We hope you'll visit us again whenever your travels bring you back to our area.

Best regard,

José Maria Pérez
Resident Manager

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Reviewed 27 October 2021 via mobile

We celebrated our honeymoon at Secrets Royal Beach and we were blown away by the service, the impeccable grounds and wonderful food and amenities. Melvin, our butler was the best. Her spoiled us all week. The bartending team was also amazing. We will be back again for sure! We can't say enough about how special this trip was.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank P7030WNmichelleb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
econcierge Secrets and Dreams Royal Beach, General Manager at Secrets Royal Beach, responded to this reviewResponded 4 weeks ago

Dear P7030WNmichelleb,

Thank you so much for allowing us to celebrate this beautiful special occasion with you in honor of your honeymoon! Your feedback is very important to us and we really appreciate the time that you have spent on completing your review here on TripAdvisor. Your feedback is greatly appreciated and will inspire our staff to continue to strive towards outstanding customer service.

We eagerly await your return and would like to thank you again for dropping by our TripAdvisor page to share your recent experience.

Best regard,

José Maria Pérez
Resident Manager

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Reviewed 26 October 2021 via mobile

The Coco Cafe staff never disappointed when it came to making a cappuccino. Let me not forget to mention the delicious frappuccino that Dania made me on my last day (sorry no pic). It was a pleasure to have meet Dania, Raquel, Esther & Melvin - Best Baritas in Punta Cana!

Date of stay: October 2021
Trip type: Travelled with friends
Thank Mabellynn
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
econcierge Secrets and Dreams Royal Beach, General Manager at Secrets Royal Beach, responded to this reviewResponded 4 weeks ago

Dear Mabellynn,

We owe you our gratitude for making Secrets Royal Beach the destination of your trip. Your feedback is very important to us and we really appreciate the time that you have spent on completing your review here on TripAdvisor. We would like to extend our gratitude for your kind appreciation of our facilities, services, and coffee.

Best regard,

José Maria Pérez
Resident Manager

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Reviewed 26 October 2021

The hotel was excellent! The hotel room was fabulous and super clean. The people are always smiling and happy to help you and make your experience the best, especially during COVID. The Entertainment team - especially La Diva was perfect, dances amazing and is beautiful

Date of stay: October 2021
Trip type: Travelled with friends
Thank carolinesB2813FN
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
econcierge Secrets and Dreams Royal Beach, General Manager at Secrets Royal Beach, responded to this reviewResponded 4 weeks ago

Dear carolinesB2813FN,

I want to express my gratitude for choosing us at Secrets Royal Beach. Your feedback is very important to us and we really appreciate the time that you have spent on completing your review here on TripAdvisor. We appreciate the kind words about our high level of cleanliness and the great staff.

It would be an absolute pleasure to welcome you again on your next stay.

Best regard,

José Maria Pérez
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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