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Johnny G
Toronto, Canada

Went back, and will go back again!

5.0 of 5 bubblesReviewed 17 Oct 2021
Our second time at this resort, staff were great for the most part. big love shout out to Watson our butler, server staff at Portofino Italian Restaurant, Robert ((Dinaro), Luis and of course Clarabel.
always a good relaxing vacation at the Ambar. only bad experience was the lock on our door, bracelets are used for room entry and ours was not working. we got locked out 6 times. this was frustrating because we had our bracelets programed 3 times and a worker tried three times to fix the lock. a lot of back and forth. finally on the last full day of 9 days. Exetipea the maintenance guy fixed it.
I will go back again but will wait till covid-19 finally rests as I missed the swim up bar and I really don't like wearing a mask on vacation.
Date of stay: October 2021
Room Tip: corner swim up rooms are large and have a bathtub.
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Ambar - Adults Only All Inclusive, responded to this review
Responded 18 Oct 2021
Dear Guest,

We really appreciate this detailed review, we sincerely appreciate all feedback. It is a great compliment to know that our staff ensured that you have a superior vacation.

We apologize for any inconveniences you may have experienced

Thank you for recommending us with others on TripAdvisor. Please be assured that it will be a pleasure to welcome you once again to experience the hospitality of our people, the quality of our services and facilities with your kids.

Warm greetings,

Yubi Sandoval
Online Reputation
Bahia Principe Bavaro Resort
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 18 October 2021

Been 8 times before in the R.D. the Ambar Hotel has an outstanding service. Each and every Cleaning Worker, Room Service, Gardener, Waiter or Floor Manager is very friendly, helpful and takes all the time you need. The Hotel provided me with an outstanding 12 nights stay and served me A++. I am a very pick eater and i loved the Lobster and Seafood. The Drinks on all bars are made just fine.

Perfect Covid management and overall very clean rooms and glasses. No complaints on room service or the beach.

Special thanks goes to the management with Carlos Rodrigues, Enrique from the M.E.A.T Restaurant with his first Waiter Manuel. The Beach bar with Alexandra and Adelaida took care for me and provide a very welcoming feel.

Date of stay: October 2021
1  Thank AlexDomRep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Ambar - Adults Only All Inclusive, responded to this reviewResponded 19 October 2021

Dear Guest,

Posts such as yours without a doubt delight us and gives us confidence to keep working hard to satisfy our customers and improve our service. As well, represents a challenge to maintain the magic that makes our dear customers choose for their holiday destination this paradise called Dominican Republic.

Looking forward for an excellent 9th stay!

Always at your disposal,

Yubi Sandoval
Online Reputation
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2021 via mobile

We stayed at the Bahia principe luxury ambar in Punta Cana for the last two weeks. It was the best place to be, great service, excellente! Food, stuff, room, everything was so good. Especially our concierge Carlos Fabian made our stay wonderful, he was around us all the time and asked how's everything going and it doesn't feel annoying, he was there when we needed him, but he was also like invisible, this was amazing service. Never had that before! We definitely will come back again to this hotel and recommend it to all our friends.
Best greetings from Germany
Verena & Sven

Date of stay: October 2021
Trip type: Travelled as a couple
1  Thank nitschesevenn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Ambar - Adults Only All Inclusive, responded to this reviewResponded 19 October 2021

Dear Guest,

It is wonderful to know that you enjoyed a fantastic time and it is delightful to read that you recognize the friendliness of the Dominican people. Carlos Fabian will be delighted to know that he is making a difference in each guest experience.

Best regards,

Yubi Sandoval
Online Reputation
Bahia Principe Bavaro Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2021 via mobile

The not so good: Water is rough and cloudy. Since the swim up bars are closed pool service is sub par. It’s very difficult to make reservations for any restaurants outside of ambar. The restaurant service is also sub par had to ask for a glass wine about eight times. Beach is crowded. So many peddlers on the beach will not leave you alone very pushy. Buffet is not the best. Food isn’t hot and not much to choose from.

The okay: Lobby entertainment each night is okay. Alot of pillars in the way so not very good views unless you are in front.

The great: Leidy the waitress in the Lobby was probably our favorite part of our trip. She is amazing! She took the best care of us. Housekeeping and some of the butlers were good too! The romantic dinner was well worth the money it was delicious and five star service! Rooms and swim up were clean.
Room service food was excellent.

This our second time to DR and our second visit to a Bahia location (stayed at one in Mexico years ago). In comparison to Secrets Cap Cana this resort isn’t even close to meeting expectations. Sadly won’t be back.

Room tip: Make reservations before coming. Get the swim up. Buy booze for your room at the duty free shop at airport to bring with you.
Date of stay: October 2021
Trip type: Travelled with family
Thank shaemaekra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Ambar - Adults Only All Inclusive, responded to this reviewResponded 18 October 2021

Dear Guest,

We appreciate that you take the time to send us your comments regarding your experience during your last stay with us. All feedback from our guests is valued, to ensure that we maintain and deliver the level of service expected from us. We are sorry for not being able to fulfill your expectations.

We are glad to find out that there were some aspects you find worth to mention, especially our waitres Leidy, and entertainment staff.

Best regards,

Yubi Sandoval
Online Reputation
Bahia Principe Bavaro Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2021

This was our 3rd visit and it didn't disappoint. The moment we reached the hotel, the smiles, the friendly helpful people were such a pleasure to deal with. Starting from the front desk to Nilsa at guest services. Anything you wanted or needed she was right there willing and able each time. Everyone works so hard to please the guests including Ramon at the towel exchange. Always a smile and so friendly, made our day each time we saw him. The food was great and so much selection at the buffet. The steakhouse, portofino and limbo restaurants were delicious. Very safe, very clean and a perfect getaway! Thank you to all!

Room tip: Corner rooms are bigger. Building 61 is close to the beach and pool.
Date of stay: October 2021
    • Location
    • Rooms
    • Service
1  Thank Ambassador824866
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Ambar - Adults Only All Inclusive, responded to this reviewResponded 18 October 2021

Dear Guest,

We greatly appreciate that you have chosen our Resort once again in the Dominican Republic. It is a great compliment to read that your stay was beyond incredible in a very safe and friendly environment. Positions like yours motivate us to continue fighting for excellence.

We are looking forward to soon you and continue providing the most fantastic experiences accompanied by the hospitality of our people, the quality of our services and facilities!

Kindest regards,

Yubi Sandoval
Online Reputation
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2021 via mobile

First of all the resort is absolutely stunning! Me and my fiance got the corner swim up, very nice view and super roomy. Upon arriving they gave us the wrong room. When we spoke to the front desk they immediately apologized and gave us two 30 minute free massages and we moved into our correct room the very next day. The beach was ok. So much seaweed it makes the water look dirty too. Not the resorts fault.

The reason I gave 3 stars is the food was ok. If you didn't have a reservation you can't get in. (Please make sure to reserve prior to your trip) their restaurants are shared with other resorts so chances of you getting in without reservations were impossible. Thali is supposedly a Hindu restaurant but the food is not indian, the desserts were not Indian! A biscuit topped off with whip cream is not barfi. Very disappointing! The one place that did have great tasty food was the sports bar and Cindy was very kind and super helpful. The resorts drinks were awful and very watered down, I can have 6 drinks a day and not feel buzzed (I am super light weight when it comes to alcohol). when you go to restaurant and the alcohol drinks are not served by the resorts you can really tell the resort drinks are watered down.

We definitely had a great chill time since that's what vacations are for. I would not go here again. There are soo many better places to visit!

Date of stay: September 2021
Trip type: Travelled as a couple
2  Thank anitas1256987
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Online Reputation Coordinator Bav, Otro at Bahia Principe Luxury Ambar - Adults Only All Inclusive, responded to this reviewResponded 18 October 2021

Dear Guest,

We appreciate that you take the time to send us your comments regarding your experience during your stay with us. All feedback from our guests is valued, to ensure that we maintain and deliver the level of service expected from us. We are sorry for not being able to fulfill your expectations.


Best regards,

Yubi Sandoval
Online Reputation
Bahia Principe Bavaro Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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