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Reviewed 5 March 2021

Wanted to celebrate our 40th anniversary with a special trip. Picked SCC and could not have chosen a better resort. The food, staff, beach, entertainment, pool and room were all top notch and it's only 15 minutes from the airport! This is by far one of our favorite Secret resorts. As others have said, it's the people that make the resort. I have to name a few. Our concierge, Jordain did so much for us during our stay. Answered any questions we had, took care of the arrangements for our COVID test, arranged for breakfast in bed, and cake and champagne and rose petals for our anniversary. Each day he looked for us to make sure everything was going OK and I could always message him if we had any questions. Dania at the Coco Café knew just what I liked each afternoon (tea and lemon cake) Lissette at the Market Café remembered our names (was it my red hair) Johnny took good care of refilling our refrigerator each day with the beer my husband liked and M&M's and pringles for me. Darlin and Abraham at the pool and beach were always ready to refresh our drinks. Antonio and Anthony are just two of the waiters that I can remember that were always happy to wait on us. There were lots of other good waiters, but can't remember everyone's names. The resort itself, is so spot on clean, even the public restrooms. . Our room (5309) was kept very clean which was always nice to go back to. Went to two shows, the Queen tribute and The Greatest Showman. Really enjoyed both. We believe the food and drinks were some of the best we have ever had at an AI. I could really go for a 'Beach Boy' drink right now as I look out the window at all the snow on the ground! If you are thinking about going to SCC, just pack your bags and go. You will not be disappointed.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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1  Thank perfectcats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Econcierge Secrets Capcana, Other at Secrets Cap Cana Resort & Spa All Inclusive Adults Only, responded to this reviewResponded 14 March 2021

Dear perfectcats,

We are very pleased that you enjoyed your 40th anniversary with us and would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Secrets Cap Cana Resort & Spa was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best Regards,

Diana Melo
Social Media Coordinator
Secrets Cap Cana Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2021 via mobile

Great resort. Our butler Alexis took care of all of our needs. He went above and beyond. For our anniversary he decorated our room with rose petals and left wine and strawberries. My wife was thrilled and made me look like a rock star. He made our appointments at the spa and for any dinners that were for more than our 2 in our party. I can’t recommend Alexis and the entire staff at Secrets any more. Douglas at the Rosewater restaurant was also amazing. Everyone was so accommodating and the service was fantastic.
We also enjoyed the shows in the evening. We particularly loved the “Queen” show and the “ Rock and Roll “ show. Drinks afterwards in the lobby was a fun way to wrap up the night.

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank 237clarkj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Econcierge Secrets Capcana, Other at Secrets Cap Cana Resort & Spa All Inclusive Adults Only, responded to this reviewResponded 13 March 2021

Dear 237clarkj,

Thank you very much for sharing this great review of your recent stay at Secrets Cap Cana Resort & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a memorable experience. 

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best Regards,

Diana Melo
Social Media Coordinator
Secrets Cap Cana Resort & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2021

This was top notch from the moment we arrived! Our check in was quick and perfect with an escort to our room which was very clean. Bags came quickly so we could get out into the sun. Our butler Alexis did an excellent job making sure all of our needs were met and then some. He helped us with a room upgrade & change mid vacation with no flaws which topped off our vacation! The staff I mean where do I start!!! Amazing preferred lounge drinks by Carlos WOW he makes the best martini's! He also has some tricks to keep you entertained. at the preferred pool bar Wander made sure we always had a cold drink along with some amazing drink boards with fresh fruit carved creatively which made us feel so cared for. Alba Iris has a huge heart and always has made us smile while serving us our drinks. Some other top notch servers we got to enjoy during our stay were Jeffrey, Nestor, Douglas (who always has a smile on his face) Jorge and many others. La Diva was always bouncing around with making sure we knew what the shows and other activities that were happening!
The staff and resort was very clean and we had no worries! Our room was cleaned up morning and then turned down in the evening. We also enjoyed the room service with the secret door where they would put our order and we could grab when we were ready. Room service food was delicious our favorite restaurant was Sea Side the Steaks were so big, tender, flavor was incredible and cooked to perfection.
There was not 1 complaint the entire 12 days.
We made many friends and can't wait to go back.
Thank You Secrets Cap Cana

Room tip: We loved our preferred swim up room.
Date of stay: January 2021
    • Location
    • Cleanliness
    • Service
Thank amandadA2982PP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Econcierge Secrets Capcana, Other at Secrets Cap Cana Resort & Spa All Inclusive Adults Only, responded to this reviewResponded 14 March 2021

Dear Amanda,

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Secrets Cap Cana Resort & Spa was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best Regards,

Diana Melo
Social Media Coordinator
Secrets Cap Cana Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2021

This place was amazing since the moment we walked in the lobby (which is stunning). The check in process was amazing and smooth. We were in the Preferred Club so checked in at the preferred lobby. We were assigned a butler, ANIBAL who was at our service from the moment we met him. Our room wasn't ready when we checked in (we were early), but Anibal brought us to Rosewater for lunch and made sure we ate and was given an amazing drink platter as soon as we sat down. The drinks and food were great. We ate at Rosewater every morning for breakfast and didn't try the buffet because Rosewater was so good. Our favorite lunch spots was Seaside Grill where my husband literally ordered a Ribeye every day because it was fantastic. Dinner we tried Portofino and the French restaurant. Both were very good, but we went back to Portofino (Italian) because it was our favorite. There were shows every night at the theater (which were great!) except one night. That night there was live music at the pool instead. Some people the deserve a special shout out and who made our trip extra special include:
1) Anibal, our butler who made sure we always had everything we needed. Made reservations, blew up our pool floats, arranged a special dinner, gave us some sunscreen which we asked for, always asked if there was anything else he could do for us. Was there for us when we needed him but didn't "bother" us one bit. He works his butt off to make you happy!
2)Maria - one of the servers on the beach was so kind, attentive, and funny. She made us laugh and was always there to make sure our glass was never empty.
3)Carlos at the preferred lounge bar - Made delicious drinks, was very friendly and kind, and very attentive
4)Wander at the preferred Rosewater pool bar made the best drinks by far on the whole resort. He's got a special talent. You tell him what you want and he will make it delicious!
5)The dancers at the theater were all fantastic and very talented. Great group of people to entertain

We were in room 8408 which was preferred Ocean view King bed and our room was amazing. Great view - we enjoyed the sunrise each morning and building 8 was close to the preferred bar and pool.

Everyone here works so hard and it shows. They all have a great attitude and are there to make your stay special. Don't forget to tip, tip, and tip again. They are very gracious for you taking care of them and THEY DESERVE IT!

If I had to be picky and pick out something they could improve - it would be that there are special events (Lobster night, Havana Night, ect) that are an additional fee. I personally think they should be included since it's an all inclusive resort. Note - I do understand the upcharge for some things - Large Cabana's on the beach, Special Romantic Private Dinner on the beach, ect. Those are justified. But the group events I think should be included. Just my thoughts.

We hope we get to go back to this resort, I would do so in a heartbeat. :)

B Lynch

Room tip: Room 8408 was a great ocean view. Loved our room
Date of stay: February 2021
    • Location
    • Rooms
    • Service
1  Thank Cindyb1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Econcierge Secrets Capcana, Other at Secrets Cap Cana Resort & Spa All Inclusive Adults Only, responded to this reviewResponded 14 March 2021

Dear Mrs. Cindy,

We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Secrets Cap Cana Resort & Spa was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel.

Thank you for your insights regarding Food experience and you recommendations, please rest assured that your comments will be shared with our Food and beverage manager to enhance our future guests' dining experiences.
Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best Regards,

Diana Melo
Social Media Coordinator
Secrets Cap Cana Resort & Spa.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2021 via mobile

We had an awesome experience at the Secrets Cap Cana Resort! All the staff was very friendly and waited on you hand and foot. Our consiers leonardo and eduar were always there to help with whatever we needed during our stay! La Diva, the events coordinator, was full of energy and always made the guests smile wherever she was! Anthony made sure we had the best experience possible with his fish pedicure and foot massage on the beach! The pool was amazing with a great view looking out to the ocean. The foot was amazing, especially the lunch on the beach and wildfire pizza you could request by the poolside. Specialty drinks such as Sammy Sosa and Bob Marley were unbelievable! Overall we had a great vacation and would highly recommend this location.

Date of stay: March 2021
Trip type: Travelled with family
Thank Meg1carlson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Econcierge Secrets Capcana, Other at Secrets Cap Cana Resort & Spa All Inclusive Adults Only, responded to this reviewResponded 13 March 2021

Dear Mrs. Carlson,

Thank you very much for sharing this great review of your recent stay at Secrets Cap Cana Resort & Spa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a memorable experience. 

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best Regards,

Diana Melo
Social Media Coordinator
Secrets Cap Cana Resort & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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