This place was amazing since the moment we walked in the lobby (which is stunning). The check in process was amazing and smooth. We were in the Preferred Club so checked in at the preferred lobby. We were assigned a butler, ANIBAL who was at our service from the moment we met him. Our room wasn't ready when we checked in (we were early), but Anibal brought us to Rosewater for lunch and made sure we ate and was given an amazing drink platter as soon as we sat down. The drinks and food were great. We ate at Rosewater every morning for breakfast and didn't try the buffet because Rosewater was so good. Our favorite lunch spots was Seaside Grill where my husband literally ordered a Ribeye every day because it was fantastic. Dinner we tried Portofino and the French restaurant. Both were very good, but we went back to Portofino (Italian) because it was our favorite. There were shows every night at the theater (which were great!) except one night. That night there was live music at the pool instead. Some people the deserve a special shout out and who made our trip extra special include:
1) Anibal, our butler who made sure we always had everything we needed. Made reservations, blew up our pool floats, arranged a special dinner, gave us some sunscreen which we asked for, always asked if there was anything else he could do for us. Was there for us when we needed him but didn't "bother" us one bit. He works his butt off to make you happy!
2)Maria - one of the servers on the beach was so kind, attentive, and funny. She made us laugh and was always there to make sure our glass was never empty.
3)Carlos at the preferred lounge bar - Made delicious drinks, was very friendly and kind, and very attentive
4)Wander at the preferred Rosewater pool bar made the best drinks by far on the whole resort. He's got a special talent. You tell him what you want and he will make it delicious!
5)The dancers at the theater were all fantastic and very talented. Great group of people to entertain
We were in room 8408 which was preferred Ocean view King bed and our room was amazing. Great view - we enjoyed the sunrise each morning and building 8 was close to the preferred bar and pool.
Everyone here works so hard and it shows. They all have a great attitude and are there to make your stay special. Don't forget to tip, tip, and tip again. They are very gracious for you taking care of them and THEY DESERVE IT!
If I had to be picky and pick out something they could improve - it would be that there are special events (Lobster night, Havana Night, ect) that are an additional fee. I personally think they should be included since it's an all inclusive resort. Note - I do understand the upcharge for some things - Large Cabana's on the beach, Special Romantic Private Dinner on the beach, ect. Those are justified. But the group events I think should be included. Just my thoughts.
We hope we get to go back to this resort, I would do so in a heartbeat. :)
B Lynch