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All reviews ambassador level modern facilities room service older hotel state of the art hotel is perfect rooms are great nice pool city of santo domingo comfortable beds dominican republic pool area place to stay recommend this hotel excellent service wedding spa
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Reviewed 7 November 2018

I would certainly recommend this grand old, but recently renovated, hotel as being a noche above the others. Laundry was excellent. Service in the lobby is perhaps the slightly weak area (with less than quick, slightly on automatic pilot, service)

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank amadof713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anais P, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this reviewResponded 4 weeks ago

Dear Amadof713

What a pleasure to read your comment.
We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers.

Thank you also for your comment regarding the Lobby area, we will absolutely push to better ourselves in the service in this area.

Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory.

Sincerely,

Anais G. Peron
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2018

My stay at the Embajador hotel was much better than I could ever imagine. The staff is very helpful in anything you need. The location of the hotel is perfect, close to all mayor places of interest. Also the amenities of the hotel are perfect. Well equiped gym with high quality training equipment, very nice pool and bars. The renewed hotel rooms are very spacious and comfortable.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank Getaway17731044902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anais P, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this reviewResponded 5 weeks ago

Dear Getaway17731044902

What a pleasure to read your comment!
We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers.
Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered.

Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon.

Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory.

Sincerely,

Anais G. Peron
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2018

Stayed here a few years ago but after a recent renovation it feels like a whole new property. Fresh and beautifully kept. The massage service at the spa was great, the tub in the room was a lovely surprise and the layout/amenities are perfect. Can't say enough wonderful things about the property...it is now my "go to" in the capital.

Date of stay: October 2018
  • Trip type: Travelled solo
    • Value
    • Cleanliness
    • Service
Thank GlobetrotterNYC212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anais P, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this reviewResponded 1 November 2018

Dear GlobetrotterNYC212,

What a pleasure to read your comment!
We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers.
Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered.

Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon.

Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory.

Sincerely,

Anais G. Peron
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2018

Upon check in I was very well taken care of and I enjoyed both lounges on the 5th and 7th floors. The shaft is always very professional and friendly making every effort to see that my stay is a comfortable as possible.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Barcelo Hotels & Resorts
Thank jamescG5235EX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anais P, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this reviewResponded 28 October 2018

Dear jamescG5235EX

What a pleasure to read your comment!
We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our customers.
Our goal is to meet the needs of our customers and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered.

Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon.

Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory.

Sincerely,

Anais G. Peron
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2018 via mobile

Unique setting within large garden with nice pool. Refurbished spacious rooms are very comfortable. Good value for money but don’t expect friendly and fast service, particularly during breakfast at main diner next to the pool

Date of stay: October 2018
Trip type: Travelled on business
Thank Harold H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anais P, Guest Experience Manager at El Embajador, a Royal Hideaway Hotel, responded to this reviewResponded 28 October 2018

Dear Mr. Harold H,
 
Thank you for your comment and for the time you spent to write it.
We really regret that your stay has not been to your liking and we would like to know more in detail, in order to know in which area you feel we should improve. It is really unsettling to know that you didn't receive a friendly service and we would like to know more about that as we normally strive to give you the best service possible and to make your stay unforgettable, but in a good way!

We thank you in advance if you could send us an email to elembajador.guest@royalhideaway.com with your comments to understand where we can improve our service.

Thank you in advance for your kindness,

Best regards,

Anais G. Peron
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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