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Memories Varadero Beach Resort
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Reviews (6,830)
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Reviewed 3 weeks ago via mobile

Went for a group trip and had the diamond club package. The diamond club service was amazing! The service at the buffet was amazing as well as the service at the diamond club beach bar. Yenisel and Marlon at the beach bar are incredible and friendly bartenders who make amazing drinks.

The Japanese restaurant is great as well. The shrimp fried rice was the best and it was a really fun experience.

Besides that, not the best resort. The beach is amazing but the resort is old and needs updating. The water broke down for a day and no one was able to shower or flush the toilets. Definitely beware of flushing often because you’ll have to fill the tank.

The snack bar service sucks. They ignore you for the most part.

The food was actually pretty decent, especially if you play it safe and stick to things like fish and carbs.

Stayed: April 2018, travelled with friends
4  Thank NicoleAb777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, General Manager at Memories Varadero Beach Resort, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for taking your time writing about your experience in Memories Varadero. Reading the comment it is hard to believe that you are talking about us. Anyways we will check what you said in order to keep improving our service. Remember that we are in business to give a great experience to our guest.

I hope you can give us a new opportunity in the future.

Best Regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

went for a girl's trip april 9-13. We had a fabulous time and this resort has some wonderful attributes, however, I can't say that I would return to this resort again. The beach was gorgeous..lots of chairs and palapas, so no issue there. The beach bar was fabulous, and the smaller buffet restaurant at the beach was the best place for breakfast. Had very poor experiences in the main buffet...1st time was great, waitress greeted and sat us and was wonderful...tipped her well...next time, walked around and finally found a table but there were 5 of us and no one would even acknowledge us let alone see if they could find an extra chair...we figured it out. Then, no service at all, 3 different waitresses walked by, asked for water, they smiled and kept on walking..no water, no nothing. WE ate and left, the next time, we found an unoccupied table, the waitress told us we couldn't sit there even though there wasn't another table open, so we sat down anyways and she was quite rude because she had to clear it...barely brushed the crumbs off...we realized our first day was not the norm, the poor sevice was the norm. Ala cartes: went to Cuban, it was ok..nothing to write home about, but the Japanese...an absolute must...best food the resort has!!!! Went into Varadero for the afternoon, hired a cab out front, only cost 20 pesos, so we were good with that, had the best pina coladas in town and a phenomenal lobster lunch at one of the cafes. Did some shopping and got a few trinkets.
The room: reasonably clean, but nothing outstanding, the issue I had was that I had emailed them prior to going and they emailed me back saying every room had a coffee maker...it did not,...when we got there, we tipped the guys who brought us to our room $35 when they said they would be back in 5 minutes with a coffee machine...never did. 2nd day our door wouldn't close when we left, they said they would send someone to fix it..after 1.5 hours, we MacGyver'd the door handle so it would work...no one ever came to fix it...all in all, it was a beautifully kept resort on the surface..the grounds are gorgeous, the beach is beautiful and you have a 50/50 shot of getting good service...we all tip very well and that didn't guarantee anything for service, but unless you are getting one amazing deal...spend your money elsewhere...I've stayed at a couple of other Memories resorts and this one is absolutely my biggest disappointment. We didn't let it ruin our time and we really did have a great time, but I will definitely look elsewhere next time.

Stayed: April 2018
1  Thank karent212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, General Manager at Memories Varadero Beach Resort, responded to this reviewResponded 2 weeks ago

Dear guest,

It is our deepest regret to read that you went through so many inconveniences during your stay; we assure you that the circumstances you described are not typical with the high standards that we strive to provide. We take pride in creating memorable experiences for our guests and in order to do so we focus on following the highest standards of quality and service.

It is a pleasure to express our gratitude for your kind preference of visiting Memories Varadero and especially for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments that give us the opportunity to adjust and improve our services as well as the hotel facilities.

Kind regards,

General Manager

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Reviewed 3 weeks ago

We are experienced Cuban travellers and have stayed at every level of hotel and casa particular.. The hotel was typical - our room was well-located to the beach, BBQ, breakfast restaurant and the activity pool - we enjoyed the quiet pool also. We were lucky with the golf carts that transported us everywhere. Thank you CUBA for your hospitality after more than 24 trips! We love you!!

I have never before hesitated to review with TripAdvisor and have waited a month to do so - I wanted to be sure of what I wanted to say . I hesitated to review the behaviour and drunkenness of fellow Canadians but I feel that it needs to be commented upon:

Yes the resort is huge.. yes, it is an all-inclusive however - during the night time show the CUBAN dance team had BUBBA mugs in their hands and staged a drunken imitation of us. A sad comment. Another incident involved a case of public urination in the activity area. Mortified. We are better than that. No further comment is necessary.

Stayed: April 2018
1  Thank corker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, General Manager at Memories Varadero Beach Resort, responded to this reviewResponded 2 weeks ago

Dear Guest,

It is a pleasure to express our gratitude for your kind preference of visiting the Memories Varadero and especially for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments that give us the opportunity to adjust and improve our services as well as the hotel facilities.

We are sincerely looking forward to the pleasure of welcoming you again in our Memories Varadero and assure you that you will enjoy even superior services and facilities on your next visit.

Sincerely,

General Manager

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Reviewed 3 weeks ago

Traveled lots of places rich and poor countries so i will try a fair review. This resort is large so expect lots of walking. Some of the negative things they must take responsibility for and some are the guests fault. The resort was full for the week of Apr21-28. Lets start at the airport. Stuck on the bus for one hour and 45 min no reason given but they did sell all the beer on the bus 5 cuc same as 5 American ps beer is only 1 cuc. At the resort we had diamond club and were whisked though the normal check in line to the diamond club, at first i thought bonus we have the fast lane. Surprise our 3 rooms were not ready and we were told to go have lunch and come back at 2 then told 2;30 then told 3pm and which time i lost it. When i finally got the manager his only reply was we have many guest to take care of and your check in time is not until 4 pm, basically he did not care. Other issues safe broken, no hot water all week all 3 rooms, no water whole resort one day. Food its Cuba get over it, if you have allergies and are worried about cross contamination you should not be going to Cuba. People at large resorts are animals the staff does a good job at cleaning up the mess ie: drunks puking in the pool cups thrown everywhere even used lady products left on the lawn. The maid is your friend and will get more done for you then the front desk, diamond club or the customer service desk. This is a 3 star resort not a 4.5 if you want beach pool and booze your ok over all for what you pay compared with everywhere else you get what you pay for. Would i go back not likely, moving on.

Room Tip: get a room between the front desk and the quiet pool as most of your time will be in those areas. Beach area units are the furthest away
  • Stayed: April 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Pat_TT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, General Manager at Memories Varadero Beach Resort, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for taking your time writing about your experience in Memories Varadero. Reading the comment it is hard to believe that you are talking about us. Anyways we will check what you said in order to keep improving our service. Remember that we are in business to give a great experience to our guest.

I hope you can give us a new opportunity in the future.

Best Regards,

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Recently visited this resort with family for a week at the beginning of April. Was a little worried when booking because of the size of this place and thought it may feel overcrowded. Well I was pleasantly surprised. There was always place to sit by the pool and even at the ocean. I didn't even have to get there and place towels a 6 am like I've had to do at other resorts. The room was very nice and was kept clean by the maid that everyday asked us how everything was and if we needed anything. The food was good and had a large selection and when something was empty it was replaced right away. The staff in the restaurant were always friendly and smiling. This was a great trip and would definitely go back. Thanks to all the staff that made this trip fun.

Stayed: April 2018, travelled with family
1  Thank jessy f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Director G, General Manager at Memories Varadero Beach Resort, responded to this reviewResponded 3 weeks ago

Dear Guest,

Thank you very much for posting your comments about your experience with us on trip advisor.

Our goal is always to create unique and memorable experiences for you but most important for us is to strengthen bonds and become a huge Memories Varadero family.

We are glad to know that we have achieved this goal with you and this vacations were beyond expectations thanks to the amazing job of our staff that were always on top of every detail.

We hope to see you soon for your next visit, please remember to contact us prior arrival and we will assist you with the details of the future visits.

Kind regards,

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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