We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect Cuba Family Trip”

Customizing Cuba Tours
Ranked #18 of 53 Tours in Varadero
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Having customized tours from Varadero to different provinces Professionals tour guides with more than 10 years in the business Significant experience in every service we offer means accurate, efficient work and proven ideas since 2007 We will intend to overcome your satisfaction and make sure you and your family know the real Cuba and have an unforgettable experience.
Reviewed 3 May 2018

Hamlet and Customizing Cuba Tours were perfect in every way. Fast to respond, great advice, local help, and arranged the perfect 10-day trip. My wife and I traveled with 2 young kids and 2 grandparents. All transportation was done in a nice A/C minivan. Hamlet meet us at the airport and personally helped our entire stay. I would highly recommend for any Cuba trip.

Thank grady110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded 4 May 2018

Dear Grady,

Thank you for taking the time to write your review of our listing, your comments are very much valued and we really appreciated for recommending us here on trip advisor.

It was really lovely to have you all and to show you around. We are very happy to hear that you had great holidays with your family and to hear that you enjoyed our services.

Thank you again, and we look forward to seeing you on your next trip to Cuba!

Kind regards,

Hamlet & Customizing Cuba Tours Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (57)
Traveller rating
Traveller type
Time of year
Language
All reviews
"amazing tour guide"
in 3 reviews
"havana tour"
in 6 reviews
"perfect english"
in 2 reviews
"day trip"
in 4 reviews
"crocodile farm"
in 2 reviews
"old havana"
in 3 reviews
"air conditioning"
in 2 reviews
"private tour"
in 2 reviews
"hamlet"
in 36 reviews
"sabre"
in 3 reviews
"buick"
in 3 reviews
"trinidad"
in 5 reviews
"cuba"
in 26 reviews
"driver"
in 7 reviews
"culture"
in 3 reviews
"company"
in 3 reviews
"hotel"
in 5 reviews
Filter

8 - 12 of 57 reviews

Reviewed 30 April 2018

We found Hamlet based on TripAdvisor's reviews and he did not disappoint. He is very quick to answer emails and he offered us the best quality/price option. We wanted our tour to include both day and night Havana plus a convertible classic car ride. Hamlet picked us up at 10 am in Varadero. We did old Havana first (just beautiful, personally I thought it's a mix of Florence and New Orleans), then had a lunch at a rooftop patio place at Hamlet's suggestion. The food was great and even their cappuccino was delicious. We continued by touring the newer (20 century) Havana and Malecon, where we eventually were picked up by the driver of the gorgeous 1958 convertible. The convertible ride lasted 1 hour. Now in the hindsight we'd probably be happy with a shorter ride only because Havana's exhaust fumes are no joke. Sometimes it felt like you can't breathe. But the driver took us to the absolutely majestic place called The Forest and oh my god it's like the planet Pandora from the Avatar movie. Basically that river was littered with all kinds of trash until several years ago when the city decided to clean it and turn it into a natural park. The lush tropical vines took off and transformed the place into a gorgeous piece of nature. As a nature lover I was truly impressed. Also the ride on the Malecon in a convertible was absolutely worth it. The rest of the city you could as well just drive through in a modern air-conditioned car. We finished the day by dining at a wonderful restaurant (again we wouldn't find it without Hamlet bringing us there) by the fortress, and the canon ceremony (worth seeing!) Hamlet delivered us back to Varadero at about 11 pm. What a day! What a service. And you only pay just a bit more compared to the bus tours, where you're stuck with a bunch of ppl (thank you but no thank you). Hamlet was resourceful, efficient and his English is excellent. Thank you Hamlet!

1  Thank MillsOnWheels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded 7 May 2018

Dear Mila,

Thank you so much for taking a moment to write these kind words here for us. It was really lovely to have you and to show you around.

Your comments are very much valued and we really appreciated.

It’s great to hear you've enjoyed your tours. We really love to hear you had an unforgettable experience and that you know now a little bit more of our country.

Thank you again, and we look forward to seeing you on your next trip to Cuba!


Kind regards,

Hamlet & Customizing Cuba Tours Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2018

I hired Hamlet, my guide, to drive me to Matanzas and Cardenas for a one-day trip and also to drive me around Havana the next day to visit childhood haunts.

Hamlet was awesome, friendly, professional and reliable, and very reasonable in cost. The car was in perfect shape, comfortable, with air conditioning.

His personal knowledge of the places we visited added much value to the excursion. I highly recommend this agency.

Thank Sergio C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded 29 April 2018

Dear Sergio,

Thank you so much for taking a moment to write these kind words here for us. It was really lovely to have you and to show you around.

It’s great to hear you've enjoyed your tours with us.

We really love to hear you had a great experience on your trip to Cuba.

Your comments are very much valued and we really appreciated.

Thank you again, and we look forward to seeing you on your next trip to Cuba!

Kind regards,

Hamlet & Customizing Cuba Tours Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2018

I had found Customizing Cuba Tours online before heading out to Cuba. All my emails and questions were answered promptly and patiently by Hamlet. On the day of our tour he was at our hotel right on time. To be honest he was early. Our driver was Louis. Our classic car was a lime green Buick Lesabre. We couldn't have asked for a more amazing tour guide and driver. They were great. We stopped halfway on our way to Cuba to stretch our legs and take photos. Once in Havana we were shown the usual sights and given time to walk around and take photos. Lunch was at this great place. All in all a great time was had. If you or anyone you know is heading to Cuba and are planning on taking a tour into Havana or to other locales I would highly recommend Customizing Cuba Tours.

Review collected in partnership with this attraction
Thank Gary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded 6 March 2018

Dear Gary,

Thank you so much for taking a moment to write these kind words here for us. It was really lovely to have you and to show you around.

Your comments are very much valued and we really appreciated.

It’s great to hear you've enjoyed your tours with us.

We really love to hear you had an unforgettable experience and that you know now a little bit more of our history.

Thank you again, and we look forward to seeing you on your next trip to Cuba!


Kind regards,

Hamlet & Customizing Cuba Tours Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
See more reviews
Reviewed 3 March 2018

There were four couples and we were staying in Havana. We booked three tours including Havana City, Vinales Valley and Trinidad/Cienfuegos. Both Hamlet and Raul were exceptional guides. Their English is excellent. Their knowledge of the region superb. I booked ahead for all of us and communication was perfect. Can't say enough good things. I would suggest however that if you are staying in Havana, it would be best to book only one destination in Central Cuba. Otherwise, too much driving.

Thank Janice R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customizing, Owner at Customizing Cuba Tours, responded to this reviewResponded 6 March 2018

Dear Sanfelipe,

Thank you so much for taking a moment to write these kind words here for us. It was really lovely to have you and to show you around.

Your comments are very much valued and we really appreciated.

It’s great to hear you've enjoyed your tours with us me and Raul.

We really love to hear you had an unforgettable experience and that you know now a little bit more of our country.

Thank you again, and we look forward to seeing you on your next trip to Cuba!


Kind regards,

Hamlet & Customizing Cuba Tours Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Customizing Cuba Tours also viewed

Varadero, Matanzas Province
 
Varadero, Matanzas Province
Varadero, Matanzas Province
 

Been to Customizing Cuba Tours? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing