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All reviews free shuttle entertainment staff cuban staff all inclusive resort minute walk along the beach smaller resort italian resort hotel staff is private patio pool bar huge pool love cuba security guard playa del este old havana junior suite the hotel is clean
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Reviewed 11 August 2018 via mobile

I went there with my family for my birthday the past August 3 ,I loved that place,I felt like to be at home,the service was great ,everyone was friendly and the food is delicious and very variety,the beach is amazing,I recommend you this location 100%

Date of stay: August 2018
Trip type: Travelled with family
3  Thank jssrodes91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaggiBravo, Director General at Bravo Arenal, responded to this reviewResponded 11 August 2018
Google Translation

Estimada cliente,lograr y cumplir sus expectativas sobre nuestros servicios, nos reconforta, el staff del bravo arenal trabaja para satisfacer cada una de las necesidades de todos los que nos visitan, hacer unas vacaciones placenteras, lograr que nos reeliga como destino turístico, sería un placer, admirar la naturaleza, la playa, el buen trato, servicio, profesionalidad y los lugares maravillosos de la habana, es la magia que hace que nuestros visitantes nos eligan nuevamente,
gracias por tan lindos comentarios, gracias,

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Reviewed 6 May 2018

A group of friends have gone to Bravo Arenal for the last three years. It is a smaller resort an caters primarily to Italians. The food is very good, this year especially there was an excellent pasta chef, the morning omelettes were custom made and the sea food was excellent. Each year we have gone the amenities, especially at the beach which is fabulous, have increased. There have been more lounge chairs, sun umbrellas, sail boats and paddle boats.
The rooms are clean and comfortable and the staff are great. It is best if you can get a room that is not on the pool side of the hotel because of the noise. And that leads me to the one complaint I have. This year, during the day and evening, the programme music around the pool was far too loud and really detracted from our enjoyment of being around the pool. In our first year at Arenal we could sit by the pool in the afternoon and read or chat, this year it was impossible because the programme music was too loud. This was a serious detriment to our enjoyment of the facility and could possibly prevent some folks from returning.
The live music presentation were, on the other hand, really great. Especially the groups that performed for the Thursday "Cuban Nights". They were so good and so much fun.
All in all Bravo Hotel Arenal is a great, moderately priced vacation resort and I will consider returning especially if the music is turned down...

Date of stay: March 2018
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
4  Thank JasGlasone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaggiBravo, Director General at Bravo Arenal, responded to this reviewResponded 7 May 2018
Google Translation

placer para nuestro equipo tan buen criterio de uds, el tema de la música hemos recibido varios comentarios de clientes, que ya lo tenemos en cuenta, sea un termino medio, gracias por tan lindos comentarios, ojala y regrese nuevamente será un placer para nuestro equipo recibirlo como huesped distinguido, gracias por recordarnos,
gracias

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Reviewed 2 May 2018

I was there in
Dec. and all rooms have been updated. Nice pool. Great beach.
This property is a joint venture with Italy so many Italians there on vacation and many activities in Italian. Some Canadians bothered by smoking.

Date of stay: December 2017
3  Thank Bonnie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaggiBravo, Director General at Bravo Arenal, responded to this reviewResponded 3 May 2018
Google Translation

estimado Bonnie, nuestro hotel posee confortables, preciosas habitaciones, excelente piscina, y alrededores, como bien ud lo pudo constatar,el entorno permanece hermoso, es un lugar donde encontrará disfrutar de la naturaleza, de Cuba, de su gente, gracias por habernos elegido como destino y por favor regrese, estamos a su disposición,
gracias

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Reviewed 28 April 2018

I travelled to Cuba for the first time with my mother who is 87, and my two teenage daughters from March 30th to April 4th, 2018. We had picked the hotel because we wanted a resort that was close to Havana ( so that it would be easy to go into the city), that was all inclusive, and on the beach. I had read a number of the previous reviews from the last few months, and for the most part they were spot on. The hotel is very clean and well maintained, the rooms are large, washrooms are clean, it is a short 5 minute walk to the beach, and the food is good. I would go back but there are a few things to keep in mind.

As stated in a number of the previous reviews the music at the pool is played way too loud, much louder than is really necessary. The main tour company at the Arenal Hotel is the Bravo Club which is an Italian/European tour company ( which is why it is called the Bravo Club Arenal Hotel) . The management at the hotel should talk to the Bravo staff about turning the volume of the music down. Every review in the last few months of the hotel has mentioned this - hotel management is not listening. That said, if you request a room away from the pool ( which is what we did), it's fine.

The food is what I had expected, good but it can get to be a bit the same day after day. I had talked to a few friends who have been to other resorts in Cuba and they had all said the same thing , you don't come to Cuba for the food. As recommended by other reviewers the omelettes in the morning for breakfast are very good, and the pasta bar offers two freshly prepared options at both lunch and dinner ( I ate a lot of pasta). The pasta bar is off to the left side in the main restaurant. The snack bar by the pool is very average except for the pizza at 4pm every day. Coffee at the pool bar and the lounge bar is very good, but for some reason the brewed coffee in the restaurant is average.

The Arenal hotel is on the Playa del Este beach, which is a short 5 minute walk from the main hotel property along a private boardwalk to the beach. The hotel staff clean the beach early in the morning close to the hotel, and there are lots of beach chairs and umbrellas. It's a nice beach for a morning or afternoon walk.

As I mentioned at the beginning of this review, one of the reasons we picked Arenal was it's proximity to Havana - about a 30 minute cab ride. The Arenal hotel also has a free shuttle into Havana on Thursday, Friday, Saturday, and Sundays . The shuttle leaves the hotel at 10am and returns at 4:30pm, and you'll need to book a seat the day before. We also booked four tours with private tour companies . We booked two tours with " I Love Cuba" - the first was on Saturday afternoon and we did an overall tour in a pink convertible - the second was an early morning street photography tour on Tuesday morning on the side street of Old Havana. We also booked two tours with " Fertours 2 Havana" - a tour on Monday to Vinals a Unesco world heritage site , and a tour Tuesday afternoon to see Hemingway's House Museum and then the old squares in Old Havana. Both " I Love Cuba" and " Fertours" were great, their guides spoke excellent Englis, and all the tours were in vintage cars from the 50's. You can find both tour companies by Googling - "Top 10 tour companies in Havana" and looking at the TripAdvisor list.

One of the things we really liked about the hotel was that most of the guests were Italian, French, and Spanish. We were the minority being English speaking Canadians. Sitting on the upper patio just outside the lobby bar, we would have a drink after one of our tours, or a cappuccino after dinner. There was definitely a slightly different European vibe as opposed to most resorts that cater to English speaking guests.

So what didn't we like above the Bravo Club Arenal Hotel - other than the loud music at the pool. First, this is a small hotel by Cuban resort standards, so they do not have a bank onsite. They will exchange up to $100 at a time, but if you want more you'll have to either go into Havana or the small town that is a 30 minute walk along the beach. Or exchange money at the airport when you land. Do not try to exchange US$ as they charge a premium, and if you want to use a credit card it can't be connected to a US bank ( no Amex) - Visa works best. You'll need to have your passport with you.

The thing we liked least about the Arenal Hotel was the young male staff in the restaurant. Both of my daughters were hit on by the young male wait staff when my mother and I weren't at the table getting something from the buffet. Both of my daughters had to re-buff the young male staff in the restaurant. This happened a couple of times during our 5 days at the hotel. Management needs to do some cultural training with their young male staff at the resort, and make it clear to them young women at the resort are out of bounds and any flirting or advances will cost them their jobs. I realize there is a different culture in Cuba and there is a male 'machismo" in Cuba, but the guests staying at the hotel are not Cuban girls, they are Canadians or Europeans where this type of behaviour from hotel staff is not appreciated or acceptable.

Overall, I would definitely return to the Arenal, the experience was more of less positive, but I am not sure I could get my teenage daughters to stay there again.

Room tip: If you want a quiet room, ask for a room away from the pool. In the afternoon they play the music at the pool very loud.
Date of stay: April 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank MSL8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaggiBravo, Director General at Bravo Arenal, responded to this reviewResponded 1 May 2018
Google Translation

estimados clientes, todas sus sugerencias y opiniones son bien recibidas, cada una de sus preocupaciones serán analizadas con nuestro personal, tendremos en cuenta el volumen de la música, nuestras actividades de animación son muy buenas con mucha música cubana, desprendemos alegría, sabor cubano, y queremos que todos nuestros clientes se lleven este recuerdo de Cuba Bella,
gracias,

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Reviewed 25 April 2018

I stayed @Bravo Arenal from April 19, 2018 through April 23, 2018. This was a family trip and we booked around 6 rooms. We had family and friends coming from Havana and spending the day with us after paying only for that day, this included all the same perks you get when you book your all inclusive day. The hotel was remodeled and bought out, is now under new Italian management. Hotel staff is really on top of security and privacy. Food was good, drinks were good, staff was amazing. Keep up the good work.

Eduardo Morejon
Room 335

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Eduardo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VillaggiBravo, Director General at Bravo Arenal, responded to this reviewResponded 27 April 2018
Google Translation

Estimado cliente es un placer para nuestro destino, haber satisfecho sus expectativas, ojalá y retorne nuevamente será muy bien recibido, brindar servicios con calidad es nuestro objetivo principal, el haberlo cumplido es satisfacción, gracias y le recomendamos nos visite nuevamente, gracias por elegir nuestro destino,
gracias

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