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31 - 36 of 529 reviews
Reviewed 5 January 2018

Location: Just 200 m off the cruise terminal and in walking distance to everything in old Havana a nearly perfect Location. Only one minus: Very close to the main seaboulevard.

Staff: Nearly complete disaster. The only honest and friendly person was the porter. The receptionist tried to scam us into giving him privately monay for a 250% overpriced updgrade confirmed twice that a taxi would be waiting for us in the evening (which it did not)... cleaning staff forgot private phone in our room but delivered no towels...

Room: Even the Standard room is big, mostly clean but that was all good things: No coathangers, 3/4 indows missing/broken and at best lukewarm water.

Public spaces: The only real plus of the hotel, bright, nice decor, open and clean

Breakfast: Ok by cuban standards .

And way overpriced.

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Florian254
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comercial S, Gerente at Hotel Santa Isabel, responded to this reviewResponded 6 January 2018

Dear customer, first of all we appreciate your comment, we are sorry that things like the ones described in your comment have happened to you, which will be analyzed by the hotel management in order to do not repeat themselves with our future clients. Rest assured that we will work hard to eradicate the deficiencies pointed out by you in our rooms.
The whole work collective of the Hotel Santa Isabel wishes you a happy 2018 with the challenge of improving our product thanks to you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2017 via mobile

The location of this hotel is the only thing good about it. We were asked if we wanted an upgrade "cash only" payable only to one person, no one else at the hotel....maybe it was genuine?!?

Wifi was 4.50cuc an hour (at the 5* Capri it's 3 cuc for 2 hours), I felt unsafe and creeped out in this hotel.

I would stay at a private casa or the Iberostar central parque if I had my time again.

Date of stay: December 2017
Trip type: Travelled as a couple
1  Thank 2HMP007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comercial S, Gerente at Hotel Santa Isabel, responded to this reviewResponded 30 December 2017

Dear client, we feel really sorry for your bad experience in our Hotel, I assure you that we will work with more effort to make the experience of our clients unforgettable and pleasant. Thank you for your comment and have a happy year 2018

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Reviewed 12 December 2017

Spacy room, for me a little bit dark. Very clean.
Securtity and receptionist very attentive ( first question when I arrived at the hotel was If I would like to buy some original cuban cigars or would like to have a nice girl at my room )
The hotel has a nice charme and there is a wonderful patio.
Breakfast is excellent.
After a while you feel beeing transported into the past.

Room tip: Beware of the taxi drivers, they really try to rip you off. Always negotiate the FULLY price .
Date of stay: January 2017
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank JochenManchester
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comercial S, Gerente at Hotel Santa Isabel, responded to this reviewResponded 30 December 2017

Dear customer, it is a pleasure for us that you have felt comfortable in our Hotel, inviting you to repeat your visit when you return to our country. A happy 2018 year with much success, the workers of the Hotel Santa Isabel wish you

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Reviewed 5 November 2017

It is hard to beat the location of the hotel. It is fantastic for exploring old Havana. The facilities and service, however, leave something to be desired. When we checked in we were offered a upgrade to a 'Presidential Suite' for an extra cost. We checked out the room and it was exactly the same as the one we had booked so we declined the offer. The room had no coat hangers and a broken coffee machine. It was very run down, but charming in its way. The only enthusiasm on the part of the staff was their relentless efforts to make you buy cigars. The breakfast is horrible. The internet is very poor. They charge you 4.5 CUCs an hour, when it is CUC2.00 in a much better hotel in Varadero. All in all, though, the great location compensates for its shortcomings in other ways.

Room tip: Get a view of the square
Date of stay: October 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Mark D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comercial S, Director General at Hotel Santa Isabel, responded to this reviewResponded 7 November 2017

Dear sir, we appreciate your opinion with the commitment to use it to improve our product.
We sincerely apologize for the inconvenience that we gave you during your visit to our Hotel, and we will work with the objective of eliminating all the deficiencies indicated in your comment in order that your next visit and that of other clients is pleasant and allows you to enjoy fullness of our Hotel Santa Isabel and Old Havana.
Best regards.

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Reviewed 24 October 2017 via mobile

I saw mixed reviews going so went with an open mind. What greeted me was an historic hotel within walking distance of most of Old Havana’s sights, bars and restaurants. Located on the the playas de arms it is also a short walk from the ferry to Casablanca (El Morro) and Parque Central.

I do agree that the hotel needs some improvements (decor, dirty “clean” towels and sheets, an incredibly dirty ventilation/ air con system and key cards de-magnetising every day to name a few), but if you want a central hotel and you’re a walker then you should consider this.

Date of stay: October 2017
Trip type: Travelled as a couple
2  Thank DorsetgirlLondon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comercial S, Gerente at Hotel Santa Isabel, responded to this reviewResponded 7 November 2017

Dear sir, we appreciate your comment, from which we will work harder to ensure that the experience of our customers will be positive and that in future visits to the destination Old Havana you can verify that your opinions contributed to the improvement of our product. As you affirm in your comment we have deficiencies but they are surpassed by the magnificent location and we thank you for putting that point in our favor in your comment.
Best regards

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