Kia Orana,

Thank you for taking the time to share your feedback.

We are disappointed to hear that your experience did not meet the high expectations set by your colleagues who recently enjoyed their stay with us.

We appreciate your positive comments about our snorkeling, and we’re glad it was a highlight of your visit. However, we regret to learn about the challenges you faced with bar service, meal quality, and housekeeping. Your experience with slow service and inconsistencies in the restaurant, as well as the issue with hot water, are not reflective of the standards we strive to maintain.

Our Guest Services Manager, Loata, would have been more than happy to personally address your concerns during your stay to ensure a more enjoyable experience.

We always aim to resolve any issues promptly and ensure our guests have a pleasant and comfortable visit.

We value your feedback as it helps us to improve our services.

Warm regards,

Haimona Browne
Resort Manager

Kia Orana,
Thank you for choosing Sanctuary Rarotonga - on the beach for your recent stay and for taking the time to share your wonderful experience with us on TripAdvisor!

We are thrilled to hear that you had an amazing beachfront stay with us and that you enjoyed every aspect of your time here. From our efficient check-in and check-out process to the fantastic pool and swim-up bar, we are delighted that you found everything to your liking.

It's especially heartening to hear that you enjoyed the food at our restaurant, including the fantastic veggie and vegan options like the tofu scramble. We take pride in catering to diverse dietary preferences and ensuring that our guests have a memorable culinary experience.

Our location indeed offers unparalleled opportunities for snorkeling, kayaking, and SUP-ing, and we're glad you were able to take advantage of these activities during your stay. We're also pleased that you appreciated the efforts we make toward sustainability, such as offering a credit for opting out of daily room cleaning.

Your kind words about our staff are truly appreciated. We strive to create a warm and welcoming atmosphere, and it's rewarding to hear that our team's hospitality enhanced your overall experience.

We look forward to welcoming you back to Sanctuary Rarotonga - on the beach in the future. Please feel free to reach out to us directly if there's anything we can assist you with in planning your next visit.

Warm regards,
Haimona Browne
Resort Manager

Kia Orana Sylvia and Yasmin,

Thank you for sharing your delightful experience at Sanctuary Rarotonga - on the beach. We are absolutely thrilled to hear that your stay with us was a dream come true and that you had such a positive and unforgettable time.

It brings us immense joy to know that you felt warmly welcomed from the moment you arrived at our reception and throughout your stay. Our team takes great pride in providing friendly and professional service to ensure that every guest feels valued and appreciated.

We are delighted that you enjoyed the beauty and attention to detail of our resort, from the natural materials to the lush tropical gardens that complement our stunning beachfront location. It sounds like you made the most of our diverse range of activities and also found moments of total relaxation in paradise.

Laisa and our wonderful breakfast and dinner crew will be thrilled to receive your special mention. We will be sure to pass on your kind words to them as they take great pleasure in creating memorable experiences for our guests.

Thank you for choosing Sanctuary Rarotonga for your getaway, and we are truly honored to have been a part of making your stay even more special. Should your travels bring you back to Rarotonga, we would be delighted to welcome you back for another unforgettable experience.

Meitaki nui!

Warm regards,
Haimona Browne
Resort Manager