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richard866
Perth, Australia

halcyon days

4.0 of 5 bubblesReviewed 7 Aug 2024
its been along time since we stayed at Nikko, then the Astin. it was a very enjoyable stay,it would have been a truly great experience when first opened. but as all these hotels get older they show signs of ageing.toilet systems at breaking point, pool tile missing in numbers.but apart from that its still a fabulous place to stay. the hotel staff especially are excellent from the front desk to the breakfast staff. and im going to single out the room staff on our 4th floor(rm454) as very happy in the duties and preformed well.thankyou. pillows where big and fluffy but had little filling.my partners comment,and also a couple we met at the pool had the same opinion. breakfast was generally very good for all nationalities. so no complaints there. location absolutely perfect. as frequent visitor to Bali, we will definitely stay again at this great hotel again. we have in the past stayed 4 times at the Mirage good. but this place location location.
Date of stay: August 2024
Trip type: Travelled as a couple
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Hotel Nikko Bali Benoa Beach, General Manager at Hotel Nikko Bali Benoa Beach, responded to this review
Responded 8 Aug 2024
Dear richard866,

Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at Hotel Nikko Bali Benoa Beach and found our location and staff to be excellent. It’s wonderful to know that our team, especially the room staff on the 4th floor, made a positive impression during your visit.

We appreciate your honest feedback regarding the areas of the hotel that could use some attention such as the toilet systems and pool tiles. We are continually working on maintaining and improving our facilities to ensure our guests have a comfortable experience. Your comments about the pillows will also be addressed with our housekeeping team.

We’re glad you enjoyed the breakfast variety and hope it added to your enjoyable stay. Thank you for your continued support and for choosing us as your preferred destination in Bali. We look forward to welcoming you back for another memorable experience.

Warm regards,

Takashi Hoshino
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 17 July 2024 via mobile

Had a great stay at Hotel Nikko in Nusa Dua.
Property itself is definitely past its prime but the rooms are clean and reasonably comfortable. Breakfast spread was adequate. Staff were very friendly and helpful.

Local area is fairly quiet but there are plenty of drinking and dining options available without the hustle and bustle of Kuta or Seminyak.

Overall, good value for money. I would stay again.

Date of stay: July 2024
Trip type: Travelled with family
Thank Mat P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Nikko Bali Benoa Beach, General Manager at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 22 July 2024

Dear Mat P,

Thank you for sharing your recent visit to our resort. We are delighted to know that our services meet your holiday needs.

We are looking forward to welcoming you back soon.

Warm regards,

Takashi Hoshino
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2024 via mobile

If you‘re too lazy to stay in the exclusive hotwl like in the Nusa Dua but want to avoid the busy place like Kuta or Seminyak. This is the one.
It‘s great hotel with the great location.
Have its private beach and swimmping pool on the beach side.
Have a nice kids club. Nice room and spacious bathtub.
The staff is friendly and helpfull
The food is also nice.
You can walk in front of hotel to get food or go to convinience store

Date of stay: July 2024
Trip type: Travelled with family
Thank citranurwani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Nikko Bali Benoa Beach, General Manager at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 22 July 2024

Dear citranurwani,

Thank you for sharing your recent visit to our resort. We love to hear that everything meets your expectations and the most important one is that you enjoyed your staycation with us.

We are looking forward to welcoming you back soon.

Warm regards,

Takashi Hoshino
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2024 via mobile

Amazing experience at Nikko beach hotel where we spent 2 nights with our son.
The kids club is amazing and the best is the huuuuge swimming pool with waterfalls !
The two restaurants are a must !
The staffs are super friendly and helpful
We will definitely come back ❤️

Date of stay: June 2024
Trip type: Travelled with family
Thank 221emmanuelp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Nikko Bali Benoa Beach, General Manager at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 5 July 2024

Dear 221emmanuelp,

We would like to extend our sincere gratitude for taking the time to share your valuable feedback on your recent stay at our resort.

Your comments are highly appreciated and will certainly help us improve in the future. We hope to have the pleasure of welcoming you back soon. Thank you again for choosing us as your preferred destination.


Warm regards,


Takashi Hoshino
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2024

Beautiful beachfront resort. The beach is just a few steps from the swimming pool. Room size is decent and we added an additional bed. The bathroom has a bathtub and shower areas and all amenities such as towels, shower gel, shampoo, lotion, toothbrush etc. Breakfast selection was good with a egg station, basics like cereal, fruits and pastries and some changes to the cooked food daily (which included food like rice, noodles, potatos, chicken and fish). Coffee is via coffee machines with different choices such as lattes, flat white, macchiato, but no mocha. Free shuttle bus to and from Bali Collection is also provided. There is a minimart about 5 min walk down the road to get snacks from. Spas are abundant once you step put of the hotel which are much cheaper.

Cons: The room we were assigned had a creaky bed which creaked each time we move. Water from the bathroom tap were hot whichever direction it was turned, hence no room temperature water.

Date of stay: March 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A6671EXclee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Nikko Bali Benoa Beach, General Manager at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 16 April 2024

Dear Valued Guest,

Thank you for sharing your recent visit to our beachfront resort.

We are delighted you had a beautiful time while staying at our hotel. We believe your positive feedback helps other travellers who'd like to visit Bali.

We are looking forward to welcoming you back soon.

Warm regards,

Takashi Hoshino
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2024

Fantastic Resort our wedding booked here in January. Can not recommend the Hotel Nikko Benoa enough. It is absolutely beautiful. The staff go above and beyond. The rooms are amazing. The breakfast was amazing so much to choose from. We love nusa Dua and the Nikko Benoa location is perfect it’s right on the beach which offers many different water sports. It’s a short taxi ride to the Bali collection which is a massive open air shopping mall with many shops and restaurants. We love their Japanese Food at Nagiza Izakaya Restaurant! Every single staff member were lovely to us, if they are not helping you they are greeting you and asking if you need help. , no comparassion. You will not be disappointed. Well done Anita & Team❤️

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank delia f
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Nikko Bali Benoa Beach, General Manager at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 15 February 2024

Dear Valued Guest,

Thank you for taking the time to review your recent stay at our beachfront resort. Wishing you a lifetime of love and happiness!

We are delighted to know that you had a memorable wedding celebration experience at our hotel. Your compliment to Anita and the other staff is highly appreciated and we believe it encourages us to give excellent service to all our valued guests.

We look forward to welcoming you back soon.

Warmest regards,
Takashi Hoshino
General Manager

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