This hotel is located very near to the tourists water sports beach Benoa. A popular destination for foreign tourists who spends weeks here enjoying the beautiful environment and the sandy beach. Good food. Good service. Very convenient.
Dear maj0ra,
Thank you for sharing the review from your recent stay with us.
We are delighted that you enjoyed the facilities and services during your stay. It is our goal to deliver a memorable experience to each and every one of our guest and we are very happy to know that our attentive team has met your expectations.
We look forward to welcoming you back to Hotel Nikko Bali Benoa Beach for another wonderful stay.
Warm Regards,
Jane - Customer Care
I stayed here in September with my husband and children aged 26 & 22 and this was our first visit to Bali. We are from England.
I contacted the hotel via email several times before our arrival. I always received a prompt response and all my requests were met to my complete satisfaction. The rooms were spacious, especially the bathroom which had a corner bath and large shower and there were plugs in all the right places. Could have done some extra drawers and wardrobe space (I like to unpack fully and hang everything up). The lighting/air conditioning/room service remote control system took some getting use to. The cleaning was immaculate throughout the hotel and the surroundings and pool area were pleasant. Nothing was too much bother for the staff who were polite, friendly and very efficient. The best part was the daily breakfast which offered so much choice to cater for all nationalities (even a sushi section). The hotel even also has proper weighing scales in reception for luggage.
More could be done to encourage people to stay in the hotel and spend money. For example, a music system by the pool area and some free daily activities (yoga, aqua aerobics etc.) would enhance the atmosphere; Spa prices should be more competitive in line with the many massage places outside the hotel; lower bar prices and a morning happy hours (there is only one at 3pm); having some evening entertainment, such as, a singer or pianist by the lobby bar on an evening. There was a Balinese night but this was very overpriced compared to food and entertainment found in the many resort bars and restaurants.
Not sure if it was the time of the year we went (September) or this part of Bali, but the tide goes out at about 11 am in the morning so it is not possible to swim in the sea.
Dear Julie S,
Thank you for sharing the review from your recent stay with us.
We are delighted that you enjoyed the facilities and services during your stay. It is our goal to deliver a memorable experience to each and every one of our guest and we are very happy to know that our attentive team has met your expectations.
Your feedback for some of our services is much appreciated and has been shared with the management for further review. When it comes to setting a price for our product and services, we put a great deal of consideration behind it. Some of the things such as human resources training, certifications of cleanliness, quality-product selection, regular maintenance, among other things are not necessarily visible but account to the overall experience that we aim to deliver in the best possible way.
Thank you for trusting us to care for your stay in Bali and we look forward to welcoming you back to Hotel Nikko Bali Benoa Beach for another wonderful stay.
Warm Regards,
Bagus - Customer Care
We had a special request for a seaview room and it has accomplished.
The staff is very friendly! All of them !
The breakfast is Simply the best. Big selection and excellent quality.
The coffee is really good.
The pool amazing!
Many thanks to the staff of this hotel.
You're doing your job perfectly!!!
Dear basiliok,
Thank you for sharing the review from your recent stay with us.
We are delighted that you enjoyed the facilities and services during your stay. It is our goal to deliver a memorable experience to each and every one of our guest and we are very happy to know that our attentive team has met your expectations.
We look forward to welcoming you back to Hotel Nikko Bali Benoa Beach for another wonderful stay.
Warm Regards,
Bagus - Customer Care
I checked-in late and the hotel did not give me the room which was booked for me. On raising it with their management team, they compensated it by moving me to an upgraded room. Breakfast was again good (not great). Overall a pleasant experience but I would not rate it as something top of the world
Dear drmarpk,
Thank you for taking the time to share the review from your recent stay with us.
We have checked our files and could only find that the room assigned to you upon check-in was in accordance to your original booking. We are happy to know that the matter was solved promptly and you enjoyed your stay with us.
Thank you for choosing Hotel Nikko Bali Benoa Beach and we look forward to welcoming you back in the near future.
Warm Regards,
Jane - Customer Care
Nikko is amongst the nicest hotels around. Great pool, nice rooms with good airco and super clean. We enjoyed the balcony very much.
Additionally, the breakfast was really elaborate and up to standards. Rarely have I eaten such good eggs.
The staff, from front desk to maintenance were all super friendly.
The hotel is also excellently positioned, close to many restaurants and massage places.
I wished I could go back!!!
Thank you team, for helping making my first Bali-trip unforgetable!!!
Dear Robby500,
Thank you for sharing the review from your recent stay with us.
We are delighted that you enjoyed the facilities and services during your stay. It is our goal to deliver a memorable experience to each and every one of our guest and we are very happy to know that our attentive team has met your expectations.
We look forward to welcoming you back to Hotel Nikko Bali Benoa Beach for another wonderful stay.
Warm Regards,
Bagus - Customer Care
