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David B
Claremont, Australia

Enjoyed our stay

4.0 of 5 bubblesReviewed 5 Oct 2019via mobile
We spent an enjoyable week with the Hotel Nikki.

Friendly and efficient staff, good buffet, the excellent Italian restaurant (with live musicians), very good rooms and located next to the beach, great bars and a myriad of high-quality spa massages.

Why the four star rating, .... a little harsh perhaps but I found the hotel very noisy late at night/early am as noise echoed off the tiled walkways with foot traffic, and the relatively large gap under the door also let conversations intrude easily.

Our stay included two one hour complimentary massages, a discount off the restaurants and 1M rupiah off the food and beverage bill (although I can’t recall seeing that been credited back as part of our unused deposit).

I would stay at Hotel Nikko again.

Date of stay: October 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NikkoBaliCC, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this review
Responded 23 Oct 2019
Dear U8894WUdavidb,

Thank you for sharing the review from your recent stay with us.

We are delighted that you enjoyed the facilities and services during your stay. We acknowledge there was a mistake in handling the credit value from your stay and our team has fixed the issue with you right away. We do apologize for the inconvenience caused by this matter. It is our goal to deliver a memorable experience to each and every one of our guest and we would always be happy to assist you in any way we can.

We look forward to welcoming you back to Hotel Nikko Bali Benoa Beach for another wonderful stay.

Warm Regards,
Joseph - Customer Care
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 28 September 2019 via mobile

We stayed here for business but also for family. The location is great as you’ve got the beach on one side and the street with all kinds of shops, restaurants and bars on the other side. We spent 10 days hete and we could’ve easily done another week or more. Great service, great rooms and the food and drinks were very good too. It might not be as luxerious as some of the other hotels in the area but it sure is not as run down as some other people commented here. We highly recommend this place and we’ll be happy to stay here again next time we’re in Bali

Date of stay: September 2019
Trip type: Travelled with family
1  Thank danny495
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NikkoBaliCC, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 19 October 2019

Dear danny495,

Thank you for sharing the review from your recent visit to Hotel Nikko Bali Benoa Beach.
We are delighted to know that our attentive team has met your expectations and completed your stay with a memorable experience.

We have shared your feedback with the team and look forward to delivering another memorable stay on your next visit.

Warm Regards,
Bagus - Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2019

Last week we stayed at the Nikko Hotel in Bali to celebrate my wife 's and my birthdays.
We had our family with us and our dear friends from Perth. The whole event was organised, from our end, by our daughter Karolina but this review is about the Nikko Hotel and its wonderful Event Manager Mr Manik.
It was a beautiful night. We rented an amazing room with a massive terrace (with a cabana) at the rooftop of the hotel overlooking the gardens and the ocean. Mr Manik organised the most delicious selection of cocktail food and supervised the service which was impeccable. He provided us with some extra services (eg. speakers etc) at no cost which was very nice of him (and the hotel). He is a very personable man with a good sense of humour. He told us: "I am Manik, please don't panic"and indeed we didn't have to panic about anything - it was simply a perfect night. Our guests were equally impressed. If you're planning a weeding, birthday celebrations or any other occasion, we would definitely recommend the Nikko Hotel. Apart from our party, we thoroughly enjoyed our 1 week stay there. The breakfast buffet was massive and scrumptious and the Japanese Restaurant's food was out of this world. Thank you Mr Manik and the Nikko Hotel! We look forward to our next visit.

Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
1  Thank Lukewin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NikkoBaliCC, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 19 October 2019

Dear Lukewin,

Thank you for sharing the review from your recent visit to Hotel Nikko Bali Benoa Beach.
We are delighted to know that our attentive team has met your expectations and completed your stay with a memorable experience. Thank you for speaking highly of our valued team member and we will keep extending our best service to our future guests.

Your feedback has been shared with our team and we look forward to delivering another memorable stay on your next visit.

Warm Regards,
Jane - Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2019 via mobile

Spent 7 nights in the beautiful ocean view suite. The room
Is very spacious with a lovely big balcony that you can watch the sunrise from. Bathroom is HUGE! Lovely stand alone bath tub which could easily fit two people. Plenty of sun beds for everyone to enjoy by the pool or on the beach. Staff were so welcoming and accommodating. Happy hour at Aloha Bar is a must! My first time going to a hotel with a swim up bar and it was glorious. About 20-25 mins taxi into Kuta / Legian which was only about $10 Aussie dollars. A special thank you to Carmelina who organised our beautiful accommodation, flights and transfers! It was my first time going to Bali and I appreciated her expert advice. Can’t wait to return!

Date of stay: September 2019
Trip type: Travelled as a couple
Thank Madison L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NikkoBaliCC, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 19 October 2019

Dear madi_31,

Thank you for sharing the review from your recent visit to Hotel Nikko Bali Benoa Beach.
We are delighted to know that our attentive team has met your expectations and completed your stay with a memorable experience.

We will share your feedback with the team and look forward to delivering another memorable stay on your next visit.

Warm Regards,
Joseph - Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2019

Have never been to Tanjung Benoa before - always stay in the lively streets of Seminyak/Legian. Took advise from my agent who attended some Bali function in Brisbane and was impressed with the Nikko - value for money, right on the beach great option for me. So Gave it a go... WOW - amazing for a 6 night package - absolute VALUE - i did upgrade to a SUITE room - soooo worth it...This area is so worth visiting for a relaxing break away - it is not too quiet that it becomes boring - easy access to some shops outside,local restaurants, great water sport facilities right out the front!. Saying that Nikko's Italian restaurant and Japanese restaurant are AMAZING such value compared to back home! Would definitely recommend this hotel for couples, families with kids that want to be in the water doing activities and those that want another side to the CRAZY Bali traffic - this is heaven.. The SPA is fantastic too - Thanks MC for booking me here - glad you went to that function! Thanks Nikko I'll be back!

Room tip: Suite Rooms - worth the upgrade
Date of stay: August 2019
    • Location
    • Sleep Quality
    • Service
Thank fortunato79
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NikkoBaliCC, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 19 October 2019

Dear fortunato79,

Thank you for taking the time to review your stay with us.
We are delighted to know that you enjoyed every part of your stay and will pass the feedback onto the team.

Thank you for choosing to stay at Hotel Nikko Bali Benoa Beach and we look forward to welcoming you back in the near future.

Warm Regards,
Joseph - Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2019 via mobile

Initially we were allocated a damp smelly room with mildewed bedroom chairs and outdoor chairs that frankly needed to be trashed....room dark no natural light which accounts for dampness and smell. Walls crumbling wallpaper peeling and marked, even the art work curling with damp. View of derelict building. Unpleasant and totally unexpected after staying at 2 incredible hotels in Seminyak and ubud we were expecting the same from this hotel.

Refused this room. Informed by receptionist that we could upgrade at our own expense. Bell boy very sweet and showed me choice of rooms we could upgrade to. Very polite caring and friendly.,We did this as no way were we staying in the damp cave! This was our last stay in Bali before heading home and didn't want it marred by inferior room! We are now in a huge pleasant room with pool and sea views well worth the cost of an upgrade. Small balcony to sit on in the evenings. Super king bed!

Manager later apologised for damp room and offered to reimburse our upgrade costs which was very good of him and recouped our view of the hotel to a positive one.

Housekeeping v attentive rooms kept clean and tidy. 2 big bottles water daily.
Buffet breakfast good and staff friendly and helpful. Lots of variety of food available. Lunch not required after big breakfast!

Pool gorgeous. Interesting design. Has waterfall. Not sure if ok for kids as gets deep quickly. I guess they just need to be constantly supervised. A few steps from pool is a beach. Small area but noticed children enjoying playing in sand there. Nice to have choice of swimming in pool and sea! Plenty of sun loungers. Busy area with lots of watersports going on out there ...fun to watch. Walkway along the beach front ....pleasant walk especially early evening.

Kids club available but we had no need. Also noticed some kids have babysitters presume provided by hotel. May want to check this out if you have kids.

Great spa .....staff are so professional friendly and talented with their treatments. Wonderful massage and facial... quite pricey tho in comparison with other hotel spas I used.

Have just eaten dinner at pool restaurant tasty made to order food and again super friendly staff.. dined solo as hubby unwell staff chatted to me ensuring I felt welcomed. Gave me plain white rice to take back unwell hubby. 👍

Overall a lovely relaxing place to stay once our initial room hitch solved. No need to dwell on it but good to be aware.

Feel that although the foyer area is grand impressive and well maintained the rest of the hotel rooms need to be upgraded and better maintained. Think this is happening tho.

The gardens are beautiful well done to the gardeners!
The hotel is on a busy street with easy access to plenty of great restaurants, bars and mini marts.

Aware there is a free bus twice daily to Kuta shopping area.

Small library of books available to borrow but all seem to be German language? Have added a couple of English ones myself. 👍

Date of stay: September 2019
Trip type: Travelled as a couple
Thank Freedom85315
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NikkoBaliCC, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 19 October 2019

Dear Freedom85315,

Thank you for sharing the review from your visit to Hotel Nikko Bali Benoa Beach.
We are delighted to know that the issue with the original room booked was promptly resolved by our team and happy to know that you and your husband were well cared for by our attentive team. Your feedback has been shared with the team and we look forward to delivering another memorable stay on your next visit.

Warm Regards,
Jane - Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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