This hotel is rated as a 5 star hotel, however, in comparison to other 5 star hotels I’ve stayed in worldwide, it falls just short of the mark. I’d rate it 4 at the best.
We stayed for ten days and found that the staff are very friendly, courteous and helpful. Nothing seemed to be a problem for them. This included reception, restaurant, security, housekeeping, spa and maintenance staff. These are the hotels best assets.
We upgraded to a room with a balcony overlooking the pool and the sea. Great for sitting out in the late afternoon, having a few drinks and watching the world go by. Unfortunately, the room lets the hotel down. The room, whilst big, is very tired and needs updating. We had issues with the shower hot water in our room as it was only luke warm. A call to housekeeping and we very soon had a maintenance person come up and check. Yes there was a problem, however, they fixed it very quickly. Unfortunately it was only a temporary fix as we suffered from irregular hot water for the rest of holiday. The shower unit itself was showing signs of wear with a tile broken and rust from the metal frame running down the tiles.
The toilet was another matter, it seemed to smell every time it was used. Talking to other guests, they seemed to have the same problems. Obviously a hotel issue.
We had breakfast every morning and again the staff were excellent with a wide selection of food to cater for every taste.
The pool area was very well maintained as are the grounds. A credit to the staff who looked after this area. There were always plenty of deck chairs which we used on a daily basis. At times we used the pool waiter service for lunch and had no issues with our orders.
We did dine at one of the three in house restaurants, but for most of the time we utilised the street restaurants as this gave us a more interesting experience of the Balinese culture. We found the food in these street restaurants to be excellent and the service superb.
We also availed ourselves of an hour long massage each and found it to be a very relaxing experience. Again, the staff were excellent and very professional. I would recommend this as a great way to unwind.
Would I stay there again...... Taking everything into account, the positives outweigh the negatives, so probably yes.
