Initially we were allocated a damp smelly room with mildewed bedroom chairs and outdoor chairs that frankly needed to be trashed....room dark no natural light which accounts for dampness and smell. Walls crumbling wallpaper peeling and marked, even the art work curling with damp. View of derelict building. Unpleasant and totally unexpected after staying at 2 incredible hotels in Seminyak and ubud we were expecting the same from this hotel.

Refused this room. Informed by receptionist that we could upgrade at our own expense. Bell boy very sweet and showed me choice of rooms we could upgrade to. Very polite caring and friendly.,We did this as no way were we staying in the damp cave! This was our last stay in Bali before heading home and didn't want it marred by inferior room! We are now in a huge pleasant room with pool and sea views well worth the cost of an upgrade. Small balcony to sit on in the evenings. Super king bed!

Manager later apologised for damp room and offered to reimburse our upgrade costs which was very good of him and recouped our view of the hotel to a positive one.

Housekeeping v attentive rooms kept clean and tidy. 2 big bottles water daily.
Buffet breakfast good and staff friendly and helpful. Lots of variety of food available. Lunch not required after big breakfast!

Pool gorgeous. Interesting design. Has waterfall. Not sure if ok for kids as gets deep quickly. I guess they just need to be constantly supervised. A few steps from pool is a beach. Small area but noticed children enjoying playing in sand there. Nice to have choice of swimming in pool and sea! Plenty of sun loungers. Busy area with lots of watersports going on out there ...fun to watch. Walkway along the beach front ....pleasant walk especially early evening.

Kids club available but we had no need. Also noticed some kids have babysitters presume provided by hotel. May want to check this out if you have kids.

Great spa .....staff are so professional friendly and talented with their treatments. Wonderful massage and facial... quite pricey tho in comparison with other hotel spas I used.

Have just eaten dinner at pool restaurant tasty made to order food and again super friendly staff.. dined solo as hubby unwell staff chatted to me ensuring I felt welcomed. Gave me plain white rice to take back unwell hubby. 👍

Overall a lovely relaxing place to stay once our initial room hitch solved. No need to dwell on it but good to be aware.

Feel that although the foyer area is grand impressive and well maintained the rest of the hotel rooms need to be upgraded and better maintained. Think this is happening tho.

The gardens are beautiful well done to the gardeners!
The hotel is on a busy street with easy access to plenty of great restaurants, bars and mini marts.

Aware there is a free bus twice daily to Kuta shopping area.

Small library of books available to borrow but all seem to be German language? Have added a couple of English ones myself. 👍

This was the 3rd hotel my husband and I visited while on vacation in Bali. I will say the front desk staff was definitely not as friendly as the previous two hotels we stayed at. Seemed like much of the staff on the grounds were not the best at english and that is totally fine! Everyone was so sweet and nice. We vistited the spa one day and it was wonderful. The pool is gorgeous although it definitely could use a facelift. Tiles were missing on the sides and bottom of the pool. We LOVED the sushi restaurant and all staff in the restaurant that we went twice during our stay. Each time we went though, sadly, we were only 1 of two parties inside. We noticed it does not pop up on the local maps and definitely think it would benefit from being online. The italian place was also very good! All in all, we had a great stay but my husband and I were a little bored. The town does not have any night life walking distance and the hotel has no evening activities which I think they could benefit from. It would get many people inside to eat/drink at their restaurants.

This hotel is rated as a 5 star hotel, however, in comparison to other 5 star hotels I’ve stayed in worldwide, it falls just short of the mark. I’d rate it 4 at the best.

We stayed for ten days and found that the staff are very friendly, courteous and helpful. Nothing seemed to be a problem for them. This included reception, restaurant, security, housekeeping, spa and maintenance staff. These are the hotels best assets.

We upgraded to a room with a balcony overlooking the pool and the sea. Great for sitting out in the late afternoon, having a few drinks and watching the world go by. Unfortunately, the room lets the hotel down. The room, whilst big, is very tired and needs updating. We had issues with the shower hot water in our room as it was only luke warm. A call to housekeeping and we very soon had a maintenance person come up and check. Yes there was a problem, however, they fixed it very quickly. Unfortunately it was only a temporary fix as we suffered from irregular hot water for the rest of holiday. The shower unit itself was showing signs of wear with a tile broken and rust from the metal frame running down the tiles.

The toilet was another matter, it seemed to smell every time it was used. Talking to other guests, they seemed to have the same problems. Obviously a hotel issue.

We had breakfast every morning and again the staff were excellent with a wide selection of food to cater for every taste.

The pool area was very well maintained as are the grounds. A credit to the staff who looked after this area. There were always plenty of deck chairs which we used on a daily basis. At times we used the pool waiter service for lunch and had no issues with our orders.

We did dine at one of the three in house restaurants, but for most of the time we utilised the street restaurants as this gave us a more interesting experience of the Balinese culture. We found the food in these street restaurants to be excellent and the service superb.

We also availed ourselves of an hour long massage each and found it to be a very relaxing experience. Again, the staff were excellent and very professional. I would recommend this as a great way to unwind.

Would I stay there again...... Taking everything into account, the positives outweigh the negatives, so probably yes.