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Freedom85315
Tanjung Benoa, Indonesia

Pleasant hotel .... recouped!

4.0 of 5 bubblesReviewed 5 Sept 2019via mobile
Initially we were allocated a damp smelly room with mildewed bedroom chairs and outdoor chairs that frankly needed to be trashed....room dark no natural light which accounts for dampness and smell. Walls crumbling wallpaper peeling and marked, even the art work curling with damp. View of derelict building. Unpleasant and totally unexpected after staying at 2 incredible hotels in Seminyak and ubud we were expecting the same from this hotel.

Refused this room. Informed by receptionist that we could upgrade at our own expense. Bell boy very sweet and showed me choice of rooms we could upgrade to. Very polite caring and friendly.,We did this as no way were we staying in the damp cave! This was our last stay in Bali before heading home and didn't want it marred by inferior room! We are now in a huge pleasant room with pool and sea views well worth the cost of an upgrade. Small balcony to sit on in the evenings. Super king bed!

Manager later apologised for damp room and offered to reimburse our upgrade costs which was very good of him and recouped our view of the hotel to a positive one.

Housekeeping v attentive rooms kept clean and tidy. 2 big bottles water daily.
Buffet breakfast good and staff friendly and helpful. Lots of variety of food available. Lunch not required after big breakfast!

Pool gorgeous. Interesting design. Has waterfall. Not sure if ok for kids as gets deep quickly. I guess they just need to be constantly supervised. A few steps from pool is a beach. Small area but noticed children enjoying playing in sand there. Nice to have choice of swimming in pool and sea! Plenty of sun loungers. Busy area with lots of watersports going on out there ...fun to watch. Walkway along the beach front ....pleasant walk especially early evening.

Kids club available but we had no need. Also noticed some kids have babysitters presume provided by hotel. May want to check this out if you have kids.

Great spa .....staff are so professional friendly and talented with their treatments. Wonderful massage and facial... quite pricey tho in comparison with other hotel spas I used.

Have just eaten dinner at pool restaurant tasty made to order food and again super friendly staff.. dined solo as hubby unwell staff chatted to me ensuring I felt welcomed. Gave me plain white rice to take back unwell hubby. 👍

Overall a lovely relaxing place to stay once our initial room hitch solved. No need to dwell on it but good to be aware.

Feel that although the foyer area is grand impressive and well maintained the rest of the hotel rooms need to be upgraded and better maintained. Think this is happening tho.

The gardens are beautiful well done to the gardeners!
The hotel is on a busy street with easy access to plenty of great restaurants, bars and mini marts.

Aware there is a free bus twice daily to Kuta shopping area.

Small library of books available to borrow but all seem to be German language? Have added a couple of English ones myself. 👍
Date of stay: September 2019
Trip type: Travelled as a couple
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NikkoBaliCC, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this review
Responded 19 Oct 2019
Dear Freedom85315,

Thank you for sharing the review from your visit to Hotel Nikko Bali Benoa Beach.
We are delighted to know that the issue with the original room booked was promptly resolved by our team and happy to know that you and your husband were well cared for by our attentive team. Your feedback has been shared with the team and we look forward to delivering another memorable stay on your next visit.

Warm Regards,
Jane - Customer Care
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 2 September 2019

This was the 3rd hotel my husband and I visited while on vacation in Bali. I will say the front desk staff was definitely not as friendly as the previous two hotels we stayed at. Seemed like much of the staff on the grounds were not the best at english and that is totally fine! Everyone was so sweet and nice. We vistited the spa one day and it was wonderful. The pool is gorgeous although it definitely could use a facelift. Tiles were missing on the sides and bottom of the pool. We LOVED the sushi restaurant and all staff in the restaurant that we went twice during our stay. Each time we went though, sadly, we were only 1 of two parties inside. We noticed it does not pop up on the local maps and definitely think it would benefit from being online. The italian place was also very good! All in all, we had a great stay but my husband and I were a little bored. The town does not have any night life walking distance and the hotel has no evening activities which I think they could benefit from. It would get many people inside to eat/drink at their restaurants.

Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank Haley N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NikkoBaliCC, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 19 October 2019

Dear HaleyNall,

Thank you for sharing the review from your recent visit to Hotel Nikko Bali Benoa Beach.

We are delighted to know that our attentive team had exceeded your expectations and completed your stay with a memorable experience. The 'sushi restaurant' you frequented was Nagisa Izakaya Bali, which albeit being a new culinary addition to our range of services, have been gathering a steady flow of positive reviews. You can find all of our restaurants on Google Maps by keying in the names.

We are pleased to share with you that we have now added evening entertainment at our dining venues and would love to have you back with us to enjoy the new live atmosphere paired with a fine selection of food at our restaurants.

Thank you for choosing Hotel Nikko Bali Benoa Beach and we look forward to welcoming you back in the near future.

Warm Regards,
Joseph - Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2019 via mobile

This hotel is rated as a 5 star hotel, however, in comparison to other 5 star hotels I’ve stayed in worldwide, it falls just short of the mark. I’d rate it 4 at the best.

We stayed for ten days and found that the staff are very friendly, courteous and helpful. Nothing seemed to be a problem for them. This included reception, restaurant, security, housekeeping, spa and maintenance staff. These are the hotels best assets.

We upgraded to a room with a balcony overlooking the pool and the sea. Great for sitting out in the late afternoon, having a few drinks and watching the world go by. Unfortunately, the room lets the hotel down. The room, whilst big, is very tired and needs updating. We had issues with the shower hot water in our room as it was only luke warm. A call to housekeeping and we very soon had a maintenance person come up and check. Yes there was a problem, however, they fixed it very quickly. Unfortunately it was only a temporary fix as we suffered from irregular hot water for the rest of holiday. The shower unit itself was showing signs of wear with a tile broken and rust from the metal frame running down the tiles.

The toilet was another matter, it seemed to smell every time it was used. Talking to other guests, they seemed to have the same problems. Obviously a hotel issue.

We had breakfast every morning and again the staff were excellent with a wide selection of food to cater for every taste.

The pool area was very well maintained as are the grounds. A credit to the staff who looked after this area. There were always plenty of deck chairs which we used on a daily basis. At times we used the pool waiter service for lunch and had no issues with our orders.

We did dine at one of the three in house restaurants, but for most of the time we utilised the street restaurants as this gave us a more interesting experience of the Balinese culture. We found the food in these street restaurants to be excellent and the service superb.

We also availed ourselves of an hour long massage each and found it to be a very relaxing experience. Again, the staff were excellent and very professional. I would recommend this as a great way to unwind.

Would I stay there again...... Taking everything into account, the positives outweigh the negatives, so probably yes.

Date of stay: August 2019
Trip type: Travelled as a couple
Thank AdrianS6128
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
NikkoBaliCC, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 19 October 2019

Dear AdrianS6128,

Thank you for sharing the review from your visit to Hotel Nikko Bali Benoa Beach.
We are delighted to know that our attentive team has met your expectations and completed your stay with a memorable experience. We appreciate your feedback on our hotel room facilities and the issues have thoroughly checked and addressed to ensure a smooth experience for our future guests.

We have shared your insight with the team and look forward to delivering another memorable stay on your next visit.

Warm Regards,
Jane - Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2019 via mobile

My husband and I are currently staying here at the Nikko, it has been amazing from the moment we arrived. The staff here are the most friendliest we have ever met on any of our travels. Always a smile and...how are you?

Our room has a beautiful view, with a nice balcony. The pool area is lovely overlooking the private beach. Lots of jet skis etc.
Breakfast here will not disappoint, such a great selection to choose from, we never really felt like lunch afterwards.

We have tried a couple of the restaurants which were not overly expensive and the food was delicious.

There are several restaurants across the road, we ate at Mr Bobs Bar and Grill a few times, the waitress Kriss was so lovely, she was very efficient and just such a friendly soul.
Dwi welcomed us with a big smile every time. Can definitely recommend this restaurant....5 stars.

Other restaurants were Ketuts...(Speedy is a character) ☺️Coco, Casanova all of them were very good also with great food and service.
There are a couple of minimarts across the road and a good money changer too, next to one of the minimarts....turn left when coming out of the hotel, look for the big orange sign (no commission) too.

There’s a free bus to Kuta from the hotel, it leaves at 11am to return at 3pm. You have to book at reception the day before. It stops at the Discovery Shopping Mall.

We took a trip to Ubud with our driver Nyoman Dana who we highly recommend, he was full of information on all the stops we made and is also very friendly. There is a little hut across from the hotel in a car park, this is where you would normally find Dana.

A few more days then we will be going home, it has been so relaxing here but, we will definitely be back to stay at the Nikko again.

Thank you, to you all for a wonderful holiday.....see you next time.

Date of stay: August 2019
Trip type: Travelled as a couple
Thank K9Force
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 29 August 2019

Dear Commodore2011,

Thank you for sharing the review from your recent stay with us.
We are delighted that you enjoyed the facilities and services during your stay. It is our goal to deliver a memorable experience to each and every one of our guest and we are very happy to know that our attentive team has met your expectations.

We hope you also tried our restaurants, the authentic Japanese restaurant in izakaya style, Nagisa, and Giorgio Italian Ristorante. Both offers great food at very reasonable prices.

We look forward to welcoming you back to Hotel Nikko Bali Benoa Beach for another wonderful stay.

Warm Regards,
Anna
Customer Care

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Reviewed 21 August 2019

We stayed here in July 2019 with our 3 daughters, 15, 13, and 5 and the hotel was great. The pool was lovely and never over crowded. Water sports were available on the beach at discounted rate and the beach itself although small is very safe for small children to swim. The breakfast at the hotel was good with a wide offering of Western and Asian dishes. The restaurants at the hotel were very good but a little pricey compared to restaurants outside the hotel. We were all in one family suite which was an excellent size and had two balconies with sea views. Overall a great family holiday and highly recommended.

Date of stay: July 2019
Thank NBC1969
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 22 August 2019

Dear NBC1969,

Thank you for taking the time to review your recent stay with us.
We are delighted to know that you enjoyed every part of your stay and will pass the feedback onto the team.
Thank you for choosing to stay at Hotel Nikko Bali Benoa Beach and we look forward to welcoming you back in the near future.


Warm regards,
Kate
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2019

It is supposed to be a 5 stars hotel. I arrived with a computer bag and small carry on luggage. No staff seem to be interested to greet and help up. Upon checking in, staff are also not so friendly as you might expecting from a 5 stars hotel.

Room lighting a bit deem for business traveler to work. Not sure why the floor of the room either feel a bit dusty to sticky. Amenities not complete some used not provide refill. Air con seem to be not so cold and hot water has it upper temperature control so trying to fill bath tub with hotter water is not possible.

The plus aspects - restaurant for dinner has some nice discs, staff are more friendly. Nice relaxing place not too noisy.

Date of stay: August 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
3  Thank sysim70
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 22 August 2019

Dear sysim70,
Thank you for sharing your concerns with us. We apologize for the lack of guest relations personnel during your check in. After looking into the day of your arrival, we found that our guest relations personnel was urgently called to another part of the hotel. Our reception staff usually is well noted for their friendliness and professionalism, your constructive feedback is greatly appreciated and we continuously endeavor to improve the service and facilities.

Regarding bathroom amenities, we have the usual hotel policy standard where we do not change or switch out amenities if it's not finished, to do our part on eco-friendliness. We nevertheless happily comply and provide more amenities if needed and requested.

We really hope for you to give us another opportunity to welcome you back and show you the true experience of Hotel Nikko Bali Benoa Beach.

Warm regards,
Kate
Customer Care

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