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Adrian S
Christchurch, New Zealand

Enjoyable

4.0 of 5 bubblesReviewed 30 Aug 2019via mobile
This hotel is rated as a 5 star hotel, however, in comparison to other 5 star hotels I’ve stayed in worldwide, it falls just short of the mark. I’d rate it 4 at the best.

We stayed for ten days and found that the staff are very friendly, courteous and helpful. Nothing seemed to be a problem for them. This included reception, restaurant, security, housekeeping, spa and maintenance staff. These are the hotels best assets.

We upgraded to a room with a balcony overlooking the pool and the sea. Great for sitting out in the late afternoon, having a few drinks and watching the world go by. Unfortunately, the room lets the hotel down. The room, whilst big, is very tired and needs updating. We had issues with the shower hot water in our room as it was only luke warm. A call to housekeeping and we very soon had a maintenance person come up and check. Yes there was a problem, however, they fixed it very quickly. Unfortunately it was only a temporary fix as we suffered from irregular hot water for the rest of holiday. The shower unit itself was showing signs of wear with a tile broken and rust from the metal frame running down the tiles.

The toilet was another matter, it seemed to smell every time it was used. Talking to other guests, they seemed to have the same problems. Obviously a hotel issue.

We had breakfast every morning and again the staff were excellent with a wide selection of food to cater for every taste.

The pool area was very well maintained as are the grounds. A credit to the staff who looked after this area. There were always plenty of deck chairs which we used on a daily basis. At times we used the pool waiter service for lunch and had no issues with our orders.

We did dine at one of the three in house restaurants, but for most of the time we utilised the street restaurants as this gave us a more interesting experience of the Balinese culture. We found the food in these street restaurants to be excellent and the service superb.

We also availed ourselves of an hour long massage each and found it to be a very relaxing experience. Again, the staff were excellent and very professional. I would recommend this as a great way to unwind.

Would I stay there again...... Taking everything into account, the positives outweigh the negatives, so probably yes.
Date of stay: August 2019
Trip type: Travelled as a couple
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NikkoBaliCC, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this review
Responded 19 Oct 2019
Dear AdrianS6128,

Thank you for sharing the review from your visit to Hotel Nikko Bali Benoa Beach.
We are delighted to know that our attentive team has met your expectations and completed your stay with a memorable experience. We appreciate your feedback on our hotel room facilities and the issues have thoroughly checked and addressed to ensure a smooth experience for our future guests.

We have shared your insight with the team and look forward to delivering another memorable stay on your next visit.

Warm Regards,
Jane - Customer Care
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 26 August 2019 via mobile

My husband and I are currently staying here at the Nikko, it has been amazing from the moment we arrived. The staff here are the most friendliest we have ever met on any of our travels. Always a smile and...how are you?

Our room has a beautiful view, with a nice balcony. The pool area is lovely overlooking the private beach. Lots of jet skis etc.
Breakfast here will not disappoint, such a great selection to choose from, we never really felt like lunch afterwards.

We have tried a couple of the restaurants which were not overly expensive and the food was delicious.

There are several restaurants across the road, we ate at Mr Bobs Bar and Grill a few times, the waitress Kriss was so lovely, she was very efficient and just such a friendly soul.
Dwi welcomed us with a big smile every time. Can definitely recommend this restaurant....5 stars.

Other restaurants were Ketuts...(Speedy is a character) ☺️Coco, Casanova all of them were very good also with great food and service.
There are a couple of minimarts across the road and a good money changer too, next to one of the minimarts....turn left when coming out of the hotel, look for the big orange sign (no commission) too.

There’s a free bus to Kuta from the hotel, it leaves at 11am to return at 3pm. You have to book at reception the day before. It stops at the Discovery Shopping Mall.

We took a trip to Ubud with our driver Nyoman Dana who we highly recommend, he was full of information on all the stops we made and is also very friendly. There is a little hut across from the hotel in a car park, this is where you would normally find Dana.

A few more days then we will be going home, it has been so relaxing here but, we will definitely be back to stay at the Nikko again.

Thank you, to you all for a wonderful holiday.....see you next time.

Date of stay: August 2019
Trip type: Travelled as a couple
Thank K9Force
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 29 August 2019

Dear Commodore2011,

Thank you for sharing the review from your recent stay with us.
We are delighted that you enjoyed the facilities and services during your stay. It is our goal to deliver a memorable experience to each and every one of our guest and we are very happy to know that our attentive team has met your expectations.

We hope you also tried our restaurants, the authentic Japanese restaurant in izakaya style, Nagisa, and Giorgio Italian Ristorante. Both offers great food at very reasonable prices.

We look forward to welcoming you back to Hotel Nikko Bali Benoa Beach for another wonderful stay.

Warm Regards,
Anna
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2019

We stayed here in July 2019 with our 3 daughters, 15, 13, and 5 and the hotel was great. The pool was lovely and never over crowded. Water sports were available on the beach at discounted rate and the beach itself although small is very safe for small children to swim. The breakfast at the hotel was good with a wide offering of Western and Asian dishes. The restaurants at the hotel were very good but a little pricey compared to restaurants outside the hotel. We were all in one family suite which was an excellent size and had two balconies with sea views. Overall a great family holiday and highly recommended.

Date of stay: July 2019
Thank NBC1969
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 22 August 2019

Dear NBC1969,

Thank you for taking the time to review your recent stay with us.
We are delighted to know that you enjoyed every part of your stay and will pass the feedback onto the team.
Thank you for choosing to stay at Hotel Nikko Bali Benoa Beach and we look forward to welcoming you back in the near future.


Warm regards,
Kate
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2019

It is supposed to be a 5 stars hotel. I arrived with a computer bag and small carry on luggage. No staff seem to be interested to greet and help up. Upon checking in, staff are also not so friendly as you might expecting from a 5 stars hotel.

Room lighting a bit deem for business traveler to work. Not sure why the floor of the room either feel a bit dusty to sticky. Amenities not complete some used not provide refill. Air con seem to be not so cold and hot water has it upper temperature control so trying to fill bath tub with hotter water is not possible.

The plus aspects - restaurant for dinner has some nice discs, staff are more friendly. Nice relaxing place not too noisy.

Date of stay: August 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
3  Thank sysim70
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 22 August 2019

Dear sysim70,
Thank you for sharing your concerns with us. We apologize for the lack of guest relations personnel during your check in. After looking into the day of your arrival, we found that our guest relations personnel was urgently called to another part of the hotel. Our reception staff usually is well noted for their friendliness and professionalism, your constructive feedback is greatly appreciated and we continuously endeavor to improve the service and facilities.

Regarding bathroom amenities, we have the usual hotel policy standard where we do not change or switch out amenities if it's not finished, to do our part on eco-friendliness. We nevertheless happily comply and provide more amenities if needed and requested.

We really hope for you to give us another opportunity to welcome you back and show you the true experience of Hotel Nikko Bali Benoa Beach.

Warm regards,
Kate
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2019

Thanks to Carmelina who encouraged me to visit at her recent visit to Auckland, New Zealand at a Bali road show event. I was really surprised at this hotel. The rooms were fantastic, big, bright and airy, I had a sea view suite - spectacular. The quality of the breakfast was really good, I usually dont enjoy buffets but here I did as I could create a very healthy option - the staff so friendly and really happy to chat. Pool was great and enjoyed Tanjung Benoa, great massages very close to the hotel. Thanks so much we wished we had stayed a bit longer.

Date of stay: August 2019
    • Value
    • Cleanliness
    • Service
Thank RodandJacqui
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 19 August 2019

Dear RodandJacqui,
Thank you for sharing the review from your recent visit to Hotel Nikko Bali Benoa Beach.
We are delighted to know that our attentive team had exceeded your expectations and completed your stay with a memorable experience.
We will share your feedback with the team and look forward to delivering another memorable stay on your next visit.

Regards
Dani
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2019 via mobile

We booked 2 rooms with connecting door,check in process was fast,staff is good at their job.welcome drink.. yes.. they gave you.room is spacious,clean towel,clean bathroom,breakfast was great.. a alot of variety food,asian food,western food its all great.but please dont buy cocktail in pool area.. the taste was poor.they said it pinacolada.. but trust me..its not even close to the taste.all the staff is friendly,if you want to have lunch or dinner theres a lot of restaurant around the hotel,yes.. the hotel is in front of the beach. Most of all.. it just ok.

Date of stay: February 2019
Trip type: Travelled with family
Thank Gintaqila
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 19 August 2019

Dear Gintaqila,
Thank you for sharing the review from your recent stay with us.
We are delighted that you enjoyed the facilities and services during your stay. It is our goal to deliver a memorable experience to each and every one of our guest and we are very happy to know that our attentive team has met your expectations. Your constructive feedback is greatly appreciated and we continuously endeavor to improve the service and facilities.

We look forward to welcoming you back to Hotel Nikko Bali Benoa Beach for another wonderful stay.

Regards
Dani
Customer Care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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