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Josephken
Ski, Norway

Poorly run hotel, not nearly as good as grand Nikko was or other Okura properties are..

2.0 of 5 bubblesReviewed 31 Jul 2019
Stayed here in a large beachfront suite with my family of four. Property is in need of a full refurbishment and is not well maintained. Staff friendly, cleaning also well, breakfats is great and well done. Pool area is pretty but poorly maintained..tiles are missing everywhere and the pool also is not well maintained.

Service outside at pool bar is sloooooowww.... and it became a bit of a running joke for us to start ordering lunch around 1030 so that we might have it around noon..

Good food though. Kids club not good enough, NO AIRCO that works AGAIN!...what the F ... people...kids need airco as well..

Found quite a number of things that i eventually discussed with the GM as i was so annoyed and he just gave a lot of excuses, this place is NOT in keeping with Okura hotels and we honestly felt ripped off at the end of our stay. Would NOT return as a staying guest. No effort was made to show any form of compensation of anykind...thats just not good enough when we spend nearly 6 M IDR in three days in addition to our suitecost..

Japanese and italian restaurant are very good (even though the ambiance and interior of the italian is horrible and 80's we were very happy with the food...)

In short; so much potential, so much poor management...too bad...they lost us as a customer..
Date of stay: July 2019
Trip type: Travelled with family
2.0 of 5 bubblesValue
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, General Manager at Hotel Nikko Bali Benoa Beach, responded to this review
Responded 13 Aug 2019
Dear Mr. Gevers,

Thank you for staying in Hotel Nikko Bali Benoa Beach and taking the time to share your experience with future travelers.

I am sorry to read about your poor experience and have sent you a personal email to try and understand better since I am quite sure I never had the opportunity to meet with you directly during your stay. You certainly met with a number of senior managers in the property that did their best to resolve your concerns.

I am sorry for not being able to meet you directly and am also sorry that after sending you an email on 5 August 2019 asking for additional feedback I never received an answer.

We are constantly thriving to improve our products and services and feedback is always welcome.
As mentioned in my email, a full renovation of the swimming pool area is planned, I hope you have the chance to experience it next time you are in Bali.

As for your other points, they have been taken care of and are sorry to know that it happened during your stay and left a bad impression

Do not hesitate to contact me if I can be of further help.

Best regards,
J-C Le Coz
General Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 17 July 2019

Super nice hotel. Very nice people and clean but also beautiful rooms. The bathroom was also super nice and large. We were unfortunately only 1 night and therefore have only eaten an evening buffet and breakfast. The food is very good. The garden and the beach are very beautiful. The hotel is in a very nice area with lots to do. We definitely recommend this hotel.

Date of stay: May 2019
Trip type: Travelled as a couple
1  Thank Monica W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 23 July 2019

Dear Monica W,

Thank you for sharing the review from your recent stay with us.
We are delighted that you enjoyed the facilities and services during your stay. It is our goal to deliver a memorable experience to each and every one of our guest and we are very happy to know that our attentive team has met your expectations.

We look forward to welcoming you back to Hotel Nikko Bali Benoa Beach for another wonderful stay.

Daniela
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2019

We spent two nights at this hotel and we were very pleased. Initially, we had a normal room but the miss at the reception gave us an upgrade with overview of the ocean, free. People are very friendly and attentive, and the hotel is very nice.

Date of stay: July 2019
Trip type: Travelled as a couple
2  Thank alleexa89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 23 July 2019

Dear alleexa89,

Thank you for sharing the review from your recent visit to Hotel Nikko Bali Benoa Beach.
We are delighted to know that our attentive team had exceeded your expectations and completed your stay with a memorable experience.
We will share your feedback with the team and look forward to delivering another memorable stay on your next visit.

Anna
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2019 via mobile

Overall, our stay was enjoyable, however, there are some aspects, which made us question the quality of service here.

Upsides: the beach is very close (there are only a few metres from the pool to the ocean), rooms are big and comfortable, the hotel has a good location (across the street one may find all the necessary things, including shops, restaurants and spa centres, also only a few-minute-ride away from a shopping and dining place called Bali Collection), the pool is simply beautiful and there is enough place for everyone (we enjoyed the pool bar very much too), the breakfast buffet offered a good choice of food and drinks.

Downsides: those cleaning the room seem not to understand the meaning of the privacy sign (our room was once cleaned despite it being turned on), no new lotions or shampoos are being placed after the previous ones have been used (we were staying for 8 nights, so better take these things with you if you plan to stay here as well), the staff even at the reception doesn't seem to understand English sometimes (so you may have to repeat what you said several times, a bit annoying for a five-star hotel). Additionally, only about a half of the sunbeds are provided with a parasol. The area by the pool is always a bit windy.

Date of stay: July 2019
Trip type: Travelled with family
2  Thank liivinnaa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 15 July 2019

Dear liivinnaa,

Thank you for sharing the review of your recent visit to Hotel Nikko Bali Benoa Beach. We appreciate your good comments regarding our rooms, facilities and location. Aside from the location with numerous shops available, we also offer 3 main restaurants across our hotels. Bali Luna for international and Indonesian bites by our lagoon style pools, Giorgio Italian Ristorante for rustic Italian recipes, and the newly opened Nagisa Izakaya Dining Experience. We hope you did try some of them as they carry friendly prices and great ambiance.

However, we are sorry to know you did you fully enjoy your stay with us and appreciate your constructive feedback. We tried tracking down the issue but there is none on the record. You'll help us immensely by letting us know more about the incident of housekeeping mishap by sending us a message at:
gro@hotelnikkobali-benoabeach.com

Please let us know your stay date and name so we can investigate this further. It is our goal to deliver a wonderful memorable stay for each guest and your email will help us learn from our stumbles.

Thank you again for your review and we hope to welcome you back at Hotel Nikko Bali Benoa Beach.

Anna
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2019

We spent two weeks at Hotel Nikko and found it a good place to relax and do nothing.
The location in Benoa was quiet, with beach front views and a number of vantage points to enjoy the water - the pool and beach side restaurants were our favourite.
Our room was spacious albeit a bit dated, and a sea view as a nice added extra.
The breakfast spread was excellent, as were the hotel restaurants whilst being a bit expensive compared to outside.
There are just enough stores in the vicinity to pick up all of the essentials and to go out and try different restarants - do something different.
Staff were very friendly and the service was excellent.
The babysitting service, while not the cheapest, was affordable and was good for our 1yo.

Date of stay: May 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank VinnieL54
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 10 July 2019

Dear VinnieL54,

Thank you for sharing the review from your recent stay with us.
We are delighted that you enjoyed the facilities and services during your stay. It is our goal to deliver a memorable experience to each and every one of our guest and we are very happy to know that our attentive team has met your expectations.

Regarding the hotel restaurants, while it is on some regards may be higher priced than some, we also offer peace of mind to our guests as we work with professional suppliers and adhere to the Nikko brand of cleanliness and food standards. With this in mind, we then provide menu that is still very highly reasonably priced.

We look forward to welcoming you back to Hotel Nikko Bali Benoa Beach for another wonderful stay.

Kate
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2019 via mobile

Very Nice location with mini marts,minibank, pharmacy and different restaurants along the road. The hotel is a beautiful balinese styled building with 1 big swimming pool with poolbar, and 1 little swimming pool. They have also spa and Gym. Hotel also offers shuttlebus to Kuta.

Our room was in the 4th floor viewed with view to the pool and sea. Large and comfortable bed and Good airconditioning. Loves that we got 2 bottle of water Free of charge once a day ! Very helpful and appreciated.
Very Nice and friendly staff.

Although the hotel is old you can see it has been taken Care of.
I would rate 5 star, if it wasnt for the pool condition. The swimmingpools tile floor was broken and little pieces lied on the grass and along poolside. I cut myself when stepped on the pool floor - not badly, but it bothered me..
some renovation here and there on the hotel will make it complete.

Now, here are some local info
restaurants: Meads if you want really Good food ( medium-High prizes) and Free pickup
Tropical Tanjung has very Good pizza!
Bumbu Bali lovely place for dinner - Free pickup
The Three is great for lunch - specially the smoothie bowls there are great !

The Taxies wants your money - agree on pricepoint first

Date of stay: June 2019
Trip type: Travelled as a couple
Thank 12johanner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 8 July 2019

Dear 12johanner,

Thank you for sharing the review from your recent stay with us.
We are delighted that you enjoyed the facilities and services during your stay. It is our goal to deliver a memorable experience to each and every one of our guest and we are very happy to know that our attentive team has met your expectations.

We are sorry to hear that you had an issue with the pool tile - we hope it was not a bad one - we hope you know that we have a clinic within the hotel. The pool is within our scheduled renovation that will be done in some months to come.

We also hope you did try our in house restaurants, which offers delicious, high quality food with reasonable prices.
They are:
Bali Luna - international restaurant that serves lunch and dinner, steps away from our swimming pool.
Giorgio Italian Ristorante - authentic Italian right at the front of the hotel, accessible from Jalan Pratama itself
Nagisa Izakaya Dining Experience - our newly opened authentic Japanese izakaya drinking and dining experience with Katsumi Goda, a native Japanese chef with 44 years of experience.

We look forward to welcoming you back to Hotel Nikko Bali Benoa Beach for another wonderful stay.

Anna
Customer Care

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