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liivinnaa
Riga, Latvia

Upsides and downsides

3.0 of 5 bubblesReviewed 9 Jul 2019via mobile
Overall, our stay was enjoyable, however, there are some aspects, which made us question the quality of service here.

Upsides: the beach is very close (there are only a few metres from the pool to the ocean), rooms are big and comfortable, the hotel has a good location (across the street one may find all the necessary things, including shops, restaurants and spa centres, also only a few-minute-ride away from a shopping and dining place called Bali Collection), the pool is simply beautiful and there is enough place for everyone (we enjoyed the pool bar very much too), the breakfast buffet offered a good choice of food and drinks.

Downsides: those cleaning the room seem not to understand the meaning of the privacy sign (our room was once cleaned despite it being turned on), no new lotions or shampoos are being placed after the previous ones have been used (we were staying for 8 nights, so better take these things with you if you plan to stay here as well), the staff even at the reception doesn't seem to understand English sometimes (so you may have to repeat what you said several times, a bit annoying for a five-star hotel). Additionally, only about a half of the sunbeds are provided with a parasol. The area by the pool is always a bit windy.
Date of stay: July 2019
Trip type: Travelled with family
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prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this review
Responded 15 Jul 2019
Dear liivinnaa,

Thank you for sharing the review of your recent visit to Hotel Nikko Bali Benoa Beach. We appreciate your good comments regarding our rooms, facilities and location. Aside from the location with numerous shops available, we also offer 3 main restaurants across our hotels. Bali Luna for international and Indonesian bites by our lagoon style pools, Giorgio Italian Ristorante for rustic Italian recipes, and the newly opened Nagisa Izakaya Dining Experience. We hope you did try some of them as they carry friendly prices and great ambiance.

However, we are sorry to know you did you fully enjoy your stay with us and appreciate your constructive feedback. We tried tracking down the issue but there is none on the record. You'll help us immensely by letting us know more about the incident of housekeeping mishap by sending us a message at:
gro@hotelnikkobali-benoabeach.com

Please let us know your stay date and name so we can investigate this further. It is our goal to deliver a wonderful memorable stay for each guest and your email will help us learn from our stumbles.

Thank you again for your review and we hope to welcome you back at Hotel Nikko Bali Benoa Beach.

Anna
Customer Care
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,119)
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Reviewed 9 July 2019

We spent two weeks at Hotel Nikko and found it a good place to relax and do nothing.
The location in Benoa was quiet, with beach front views and a number of vantage points to enjoy the water - the pool and beach side restaurants were our favourite.
Our room was spacious albeit a bit dated, and a sea view as a nice added extra.
The breakfast spread was excellent, as were the hotel restaurants whilst being a bit expensive compared to outside.
There are just enough stores in the vicinity to pick up all of the essentials and to go out and try different restarants - do something different.
Staff were very friendly and the service was excellent.
The babysitting service, while not the cheapest, was affordable and was good for our 1yo.

Date of stay: May 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank VinnieL54
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 10 July 2019

Dear VinnieL54,

Thank you for sharing the review from your recent stay with us.
We are delighted that you enjoyed the facilities and services during your stay. It is our goal to deliver a memorable experience to each and every one of our guest and we are very happy to know that our attentive team has met your expectations.

Regarding the hotel restaurants, while it is on some regards may be higher priced than some, we also offer peace of mind to our guests as we work with professional suppliers and adhere to the Nikko brand of cleanliness and food standards. With this in mind, we then provide menu that is still very highly reasonably priced.

We look forward to welcoming you back to Hotel Nikko Bali Benoa Beach for another wonderful stay.

Kate
Customer Care

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Reviewed 28 June 2019 via mobile

Very Nice location with mini marts,minibank, pharmacy and different restaurants along the road. The hotel is a beautiful balinese styled building with 1 big swimming pool with poolbar, and 1 little swimming pool. They have also spa and Gym. Hotel also offers shuttlebus to Kuta.

Our room was in the 4th floor viewed with view to the pool and sea. Large and comfortable bed and Good airconditioning. Loves that we got 2 bottle of water Free of charge once a day ! Very helpful and appreciated.
Very Nice and friendly staff.

Although the hotel is old you can see it has been taken Care of.
I would rate 5 star, if it wasnt for the pool condition. The swimmingpools tile floor was broken and little pieces lied on the grass and along poolside. I cut myself when stepped on the pool floor - not badly, but it bothered me..
some renovation here and there on the hotel will make it complete.

Now, here are some local info
restaurants: Meads if you want really Good food ( medium-High prizes) and Free pickup
Tropical Tanjung has very Good pizza!
Bumbu Bali lovely place for dinner - Free pickup
The Three is great for lunch - specially the smoothie bowls there are great !

The Taxies wants your money - agree on pricepoint first

Date of stay: June 2019
Trip type: Travelled as a couple
Thank 12johanner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 8 July 2019

Dear 12johanner,

Thank you for sharing the review from your recent stay with us.
We are delighted that you enjoyed the facilities and services during your stay. It is our goal to deliver a memorable experience to each and every one of our guest and we are very happy to know that our attentive team has met your expectations.

We are sorry to hear that you had an issue with the pool tile - we hope it was not a bad one - we hope you know that we have a clinic within the hotel. The pool is within our scheduled renovation that will be done in some months to come.

We also hope you did try our in house restaurants, which offers delicious, high quality food with reasonable prices.
They are:
Bali Luna - international restaurant that serves lunch and dinner, steps away from our swimming pool.
Giorgio Italian Ristorante - authentic Italian right at the front of the hotel, accessible from Jalan Pratama itself
Nagisa Izakaya Dining Experience - our newly opened authentic Japanese izakaya drinking and dining experience with Katsumi Goda, a native Japanese chef with 44 years of experience.

We look forward to welcoming you back to Hotel Nikko Bali Benoa Beach for another wonderful stay.

Anna
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2019 via mobile

Me & family spent 2 nights here from our 9 days vacation at Bali.

The hotel has a beautifull outdoor view, especially at the swimming pool area that connected directly to the beach area.

The breakfast was also good. It was a very enjoyable moment for us....

Date of stay: July 2018
Trip type: Travelled with family
Thank MellyPKria
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 24 June 2019

Dear MellyPKria,

Thank you for sharing the review from your recent stay with us.
We are delighted that you enjoyed the facilities and services during your stay. It is our goal to deliver a memorable experience to each and every one of our guest and we are very happy to know that our attentive team has met your expectations.
We look forward to welcoming you back to Hotel Nikko Bali Benoa Beach for another wonderful stay.

Anna
Customer Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2019

Another wonderful experience during my indo china trip. The hotel was clean and bedrooms were large and comfortable. My only complaint would be the noise of the Chinese guests who don't seem able to speak quietly. Lovely pool and private beach. Lovely staff who were freindly and helpful at all times

Room tip: Not what room to stay in but rather what guests are near by
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank minexco
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 24 June 2019

Dear minexco,

Thank you for taking the time to review your recent stay with us.
We are delighted to know that you enjoyed every part of your stay and will pass the feedback onto the team.
Thank you for choosing to stay at Hotel Nikko Bali Benoa Beach and we look forward to welcoming you back in the near future.

Anna
Customer Care

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Reviewed 27 May 2019 via mobile

Went for the long WK and. Got the cheapest room we could get and it was great really spaces and very clean.
Hotel a good size but not to big it felt a really nice place to be.
The grounds wear lovely and we'll kept the pool was fantastic.
Did notice not a pool for none swimming young ones they would need to be watched at all times.
Also noticed they had a kids club.
The beach was also amazing with plenty of seating areas.
There was lots to do just to the side of the resort.
Water sports.

Breakfast was also wonderful with plenty of choice.
Restaurant food was great also with lots of restaurant choices.
To be completely honest I could not find anything that upset or annoyed me.
If I was being really picky the corridors needed a lick of paint.
Definitely recommend from me and my partner.
Give 10 out 10.
Thank you for a great stay.
Will be back.

Date of stay: May 2019
Trip type: Travelled as a couple
Thank 106NeilC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
prhotelnikkobali, Customer Care at Hotel Nikko Bali Benoa Beach, responded to this reviewResponded 30 May 2019


Dear 106NeilC,

Thank you for sharing the review from your recent stay with us.
We are delighted that you enjoyed the facilities and services during your stay. It is our goal to deliver a memorable experience to each and every one of our guest and we are very happy to know that our attentive team has met your expectations.
We look forward to welcoming you back to Hotel Nikko Bali Benoa Beach for another wonderful stay.

Regards,
Anne
Customer Care

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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